Robotic and demotivated employees
Posted Dec 13, 2016
The coldest, weirdest, most annoying employees who care less about how they seem to be acting than any other hotel employees I've ever met. They don't seem to know they their industry is called the hospitality industry. If you ask them any question they actually call their "boss" at home!
Comment from Hotel Management
Dec 15, 2016 by Management , Hotel Management
Thank you for taking the time to leave feedback. We're sorry to hear that your experience with our staff was unsatisfactory. We will certainly look into this matter further. In addition, since the hotel is open 24 hours, it is standard to have a manager on call in case of an emergency. This aspect is also utilized by new trainees to ensure service to our guests is precise and accurate. We hope you will consider staying with us again in the near future. We offer the lowest rates in the city of Chino Hills and would love the opportunity to regain your satisfaction in our establishment.