Ratings based on 162 Verified Reviews

3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Jan 10, 2017
Nice clean hotel. Very reasonable. My kids enjoyed the pool.
Comment from Hotel Management
Jan 10, 2017 by Management, Hotel Management
Thank you again for booking with us. We appreciate the positive feeback! We're happy to hear your kids enjoyed the pool as well. We look forward to serving you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Torrance, CA

Highly recommended

Posted Dec 30, 2016
Everytime that we need an overnight stay in chino, we stay there. It's only at least 5 minutes to where our destination is. Friendly staff, clean and spacious room. Denny's, starbuck is few feet away. Checking in and out is as easy as ABCs.
Comment from Hotel Management
Dec 31, 2016 by Management, Hotel Management
Thank you for taking the time to review Hotel Chino Hills. We're very pleased you enjoyed your stay with us, and we appreciate the positive feedback! We offer the most competitive rates in the city and hope you will continue to book with us. We look forward to serving you again soon.
2 out of 5
by A verified traveler

Robotic and demotivated employees

Posted Dec 13, 2016
The coldest, weirdest, most annoying employees who care less about how they seem to be acting than any other hotel employees I've ever met. They don't seem to know they their industry is called the hospitality industry. If you ask them any question they actually call their "boss" at home!
Comment from Hotel Management
Dec 15, 2016 by Management , Hotel Management
Thank you for taking the time to leave feedback. We're sorry to hear that your experience with our staff was unsatisfactory. We will certainly look into this matter further. In addition, since the hotel is open 24 hours, it is standard to have a manager on call in case of an emergency. This aspect is also utilized by new trainees to ensure service to our guests is precise and accurate. We hope you will consider staying with us again in the near future. We offer the lowest rates in the city of Chino Hills and would love the opportunity to regain your satisfaction in our establishment.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
It's not a holiday inn it's called chino hills hotel it's advertised as holiday inn on some websites.
Comment from Hotel Management
Dec 6, 2016 by Management, Hotel Management
Thank you for taking the time to leave feedback. We apologize for the misunderstanding conveyed by the third party websites you visited. We have never advertised ourselves as a Holdiay Inn. Our hotel offers the lowest rates in Chino Hills and hope you will continue to book with us in the future. We would appreciate the opportunity to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Solid.

Posted Dec 2, 2016
Solid place. Slept good. Room pretty clean. Bathroom was big with wide counter space.
Comment from Hotel Management
Dec 3, 2016 by Management, Hotel Management
Thank you for taking the time to review Hotel Chino Hills. We're very pleased you enjoyed your stay with us, and we appreciate the positive feedback! We offer the most competitive rates in the city and hope you will continue to book with us. We look forward to serving you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 30, 2016
The room has an odour . My room was not cleaned every day.
Comment from Hotel Management
Dec 5, 2016 by Management, Hotel Management
Thank you for taking the time to leave feedback. We appreciate your business and opinions. We're very sorry to hear you were not completely satisfied with your stay at our hotel. If you ever encounter any issues with your room in the future, please do not hesitate to utilize our 24 hour front desk staff. We would be more than happy to move or upgrade your room at no extra cost. We look forward to serving you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

great location

Posted Nov 8, 2016
Pros: The staff and cleanliness were very good. Would recommend great location and amenities
Cons: The A/C was very noisy along with the freeway noise
Location: greatlocation with alot of shopping and restaurants
Comment from Hotel Management
Nov 10, 2016 by Management, Hotel Management
Thank you for taking the time to review Hotel Chino Hills. We're very pleased you enjoyed your stay with us, and we appreciate the positive feedback! We offer the most competitive rates in the city and hope you will continue to book with us. We look forward to serving you again soon.
3 out of 5
by A verified traveler from irvine

bed bugs

Posted Nov 5, 2016
Did not find cleanliness acceptable. Will not stay here again.
Comment from Hotel Management
Nov 8, 2016 by Management, Hotel Management
Thank you for taking the time to leave feedback. Bed bugs are a very serious issue that we do not take lightly. Although we have our hotel inspected regularly for any evidence of bed bugs, we also follow up immediately on any guest concerns. We appreciate and are thankful for the awareness of our travelers which enables us to eliminate a problem at once, should it arise. We will continue to act on even the slightest concern of any of our guests in this serious matter. We hope in the future you will consider booking with us again. You may rest assured each room is vigorously inspected before guests check-in to their rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Amazing

Posted Nov 3, 2016
We had an amazing experience and was a very relaxing atmosphere! Everything from the staff to the quality of our room and hotel itself was great and much appreciated!
Comment from Hotel Management
Nov 4, 2016 by Management, Hotel Management
Thank you for taking the time to review Hotel Chino Hills. We're very pleased you enjoyed your stay with us, and we appreciate the positive feedback! We offer the most competitive rates in the city and hope you will continue to book with us. We look forward to serving you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Convenient location for my purposes.

Posted Oct 25, 2016
Reasonably priced, clean, not many amenities. Would recommend if you are passing through and need a place for the night.
Comment from Hotel Management
Oct 25, 2016 by Management , Hotel Management
Thank you for taking the time to leave feedback! We appreciate your business and opinions. We offer the most competitive rates in Chino Hills and hope you will continue to book at our establishment. We look forward to serving you again.