Ratings based on 760 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pomona

Beautiful Hotel

Posted Feb 16, 2017
The hotel was VERY nice and at a great price. Sometimes me and my SO need a night away and end up at a "cheap" hotel. This was not one of them, it was very well kept and well decorated, definitely not a place I would be embarrassed to bring her. Not in the least bit. Checking in and out were both quick and easy, and the staff were all very nice and welcoming. The only negative was that there was no breakfast. But it's in the same lot as a Denny's and a delicious restaurant called Archibald's.
Comment from Hotel Management
Feb 21, 2017 by Management, Hotel Management
Thank you for taking the time to review our hotel. We appreciate your positive feedback. We thrive on our guests encouraging reviews. Your opinions are invaluable to us. We find great comfort in knowing that our staff was welcoming and responsive to you. We hope you will continue to book at our establishment, as we would love to serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to stay at if your in Chino hills.

Posted Feb 14, 2017
It was a great and relaxing experience for me and my fiance.
Comment from Hotel Management
Feb 14, 2017 by Management, Hotel Management
Thank you for taking the time to leave feedback. We appreciate you sharing your experience with us! We're very pleased to hear you enjoyed your stay with us, and we look forward to serving you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Only stayed overnight, but it was clean and a nice room.
Comment from Hotel Management
Feb 14, 2017 by Management, Hotel Management
Thank you for reviewing Hotel Chino Hills. We appreciate your positive feedback! We offer the most competitive rates in the city and hope you will continue to book with us in the future.
2 out of 5
by A verified traveler

No Thrills Hotel!

Posted Feb 10, 2017
Pros: Staff
Cons: The room smelled like urine.
Location: A lot to walk to. Starbucks, fast food, liquor stores and gas stations.
The staff was SUPER nice and the hotel looked great outside and in the lobby.
Comment from Hotel Management
Feb 16, 2017 by Management, Hotel Management
Thank you for taking the time to leave feedback. We're very sorry to hear you were not satisfied with your room. In the future, please don't hesistate to contact our 24 hour front desk staff if you should encounter any issues. We would be more than happy to make accomodations to satisfy our guests. We look forward to serving you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Great Hotel with Convenient Location

Posted Feb 5, 2017
Pros: It had all the amenities, and was very clean
Cons: A complimentary breakfast
Location: We ate several meals at the Denny's across the parking lot.
A nice appearing hotel located between the Ontario airport and the Pomona Fairplex. The rate was very reasonable.
Comment from Hotel Management
Feb 7, 2017 by Management, Hotel Management
Thank you again for booking with us. We appreciate the positive feeback! We're happy to hear you had a pleasant experience at our facility. We look forward to serving you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to freeways, quiet

Posted Jan 24, 2017
Easy check in with friendly staff and clean rooms.
Comment from Hotel Management
Jan 27, 2017 by Management, Hotel Management
Thank you again for booking with us! We are very pleased to hear you had a pleasant experience at our hotel. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Jan 10, 2017
Nice clean hotel. Very reasonable. My kids enjoyed the pool.
Comment from Hotel Management
Jan 10, 2017 by Management, Hotel Management
Thank you again for booking with us. We appreciate the positive feeback! We're happy to hear your kids enjoyed the pool as well. We look forward to serving you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Torrance, CA

Highly recommended

Posted Dec 30, 2016
Everytime that we need an overnight stay in chino, we stay there. It's only at least 5 minutes to where our destination is. Friendly staff, clean and spacious room. Denny's, starbuck is few feet away. Checking in and out is as easy as ABCs.
Comment from Hotel Management
Dec 31, 2016 by Management, Hotel Management
Thank you for taking the time to review Hotel Chino Hills. We're very pleased you enjoyed your stay with us, and we appreciate the positive feedback! We offer the most competitive rates in the city and hope you will continue to book with us. We look forward to serving you again soon.
2 out of 5
by A verified traveler

Robotic and demotivated employees

Posted Dec 13, 2016
The coldest, weirdest, most annoying employees who care less about how they seem to be acting than any other hotel employees I've ever met. They don't seem to know they their industry is called the hospitality industry. If you ask them any question they actually call their "boss" at home!
Comment from Hotel Management
Dec 15, 2016 by Management , Hotel Management
Thank you for taking the time to leave feedback. We're sorry to hear that your experience with our staff was unsatisfactory. We will certainly look into this matter further. In addition, since the hotel is open 24 hours, it is standard to have a manager on call in case of an emergency. This aspect is also utilized by new trainees to ensure service to our guests is precise and accurate. We hope you will consider staying with us again in the near future. We offer the lowest rates in the city of Chino Hills and would love the opportunity to regain your satisfaction in our establishment.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
It's not a holiday inn it's called chino hills hotel it's advertised as holiday inn on some websites.
Comment from Hotel Management
Dec 6, 2016 by Management, Hotel Management
Thank you for taking the time to leave feedback. We apologize for the misunderstanding conveyed by the third party websites you visited. We have never advertised ourselves as a Holdiay Inn. Our hotel offers the lowest rates in Chino Hills and hope you will continue to book with us in the future. We would appreciate the opportunity to serve you again in the future.