Spa

Reviews of Candeo Hotels Chino

3 out of 5
Candeo Hotels Chino
2-7 Nakaoki, Chino, Nagano-ken

Reviews

8.4

Very Good

Rating 10 - Excellent. 127 out of 347 reviews" "
Rating 8 - Good. 162 out of 347 reviews" "
Rating 6 - Okay. 31 out of 347 reviews" "
Rating 4 - Poor. 20 out of 347 reviews" "
Rating 2 - Terrible. 7 out of 347 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

yu hang

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A little disappointed
Upon arrival, we requested to cancel breakfast for the first day and asked for a refund but was informed that this was not possible. The hotel had 1 elevator for 12 floors and the stairs were only for emergencies. This caused lines for the elevator going up and down. The layout of the serving stations at breakfast did not allow for guests to form lines and go in one direction. This caused guests to jump from one section to the next in a chaotic manner trying not to bump into each other. Overall, I don't think the hotel is designed well. Other than that, the room was good and comfortable.
Stayed 2 nights in Oct 2023

8/10 Good

Takashi

Liked: Cleanliness, staff & service
数年ぶりに宿泊しました。 いつも朝食が美味しくて食べ過ぎてしまいます。以前の様に朝食のコーヒーをテイクアウト出来ると助かります。カップを有料にしても良いのではないでしょうか。 エレベーターから客室間の廊下のホコリが気になりました。
Stayed 2 nights in May 2023

8/10 Good

Alfred pk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a nice outdoor public bath area for men
Stayed 1 night in Apr 2023

4/10 Poor

Shimpei

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
価格の割に清潔感が。
ユニットバスから尿臭(トイレ周りに持参した除菌消臭剤を振ったが、しばらくすると再び臭っていたので換気口からの匂いかもしれない)、ベッドカバーもあちこちシミ付きなど 快適とは言いづらいと感じた。時節柄大浴場と朝食は使っていません。
Stayed 1 night in Aug 2021
Response from カンデオホテルズ茅野 フロント on Aug 28, 2021
この度はカンデオホテルズ茅野にご宿泊頂き誠にありがとうございます。客室の清掃が行き届いておらず、ご不快な思いをさせてしまい大変申し訳ございませんでした。清掃方法の見直し、ならびに清掃後の確認の徹底により、このような事が起こらないようにさせて頂きます。ご意見いただきありがとうございました。

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2020

6/10 Okay

Shinman, Nagoya

Traveled with family
Disliked: Property conditions & facilities
The room was very small. Not much space for luggage. Hard to walk through to the table and fridge.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portable massager and Sky spa excellent facilities. Front desk staff can more friendly.
Stayed 1 night in Feb 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel felt very nice. Staff even spoke English. Rooftop Japanese bath was an big plus. Would definitely book again.
Stayed 1 night in Feb 2020

10/10 Excellent

Shinichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Marti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the noisy air conditioning machine in the room, everything is fine.
Stayed 1 night in Nov 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This is a simple and efficient hotel, nothing complicated. The location was very good overall. It takes about 25 minutes to walk from Chino train station to the hotel and on the way (depending on the route) you can stop by a variety of convenience stores, Mr. Donut, Uniqlo, Seiyu and restaurants such as Saizeriya. The hotel itself is also located close to Suwa Station Park plaza which also has a variety of shopping options. The hotel has excellent Wi-Fi access and speed and is very simple to connect to. The room I had was simple and comfortable. The room itself has a small refrigerator, a sink and a toilet. To take a bath/shower, you must take the elevator to the top floor and use a coded keypad to enter a men's or women's only communal shower and bath. This communal shower and bath experience was the best part of the hotel as the bath/shower facility is large and the bath provides a very large picturesque and panoramic view of Chino. Further into the lobby, there is an area that converts to an efficient breakfast dining experience in the morning; I didn't experience the dining options in the hotel. I would definitely go back to this hotel.
Stayed 3 nights in Jul 2019

10/10 Excellent

KatsumiShijo, Johor Malaysia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like high floor Overlook bath on 12th.floor and very clean.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

8/10 Good

M, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with every aspect up to expectations. Certainly will use the same chain of hotels again.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessible..near to chino station
Approachable and friendly staff... Nice food , clean environment
Stayed 1 night in Sep 2017

8/10 Good

MH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, clean and close to convenient spots.
This hotel is not a bad deal. It is close to convenient spots. Small, but comfortable and clean.

8/10 Good

ofer, herzliya, israel

Liked: Cleanliness, staff & service, property conditions & facilities
a hotel to stay on the way
The hotel good for just spending the night when driving through. It is close to the highway and there is nothing to do or see in the area.we stayed there one night on the way from takayama, via tsumago and magome, to hakone. Just a place for the night. Nice and clean - good service. A good soba restaurant across the street.

10/10 Excellent

ming, dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, cute, practical
honestly I don't know anything about Chino. My friend came to pick me up everyday so I don't know about convenience but it is rather far from JR Chino station. But the hotel is very cute and comfortable. I LOVE the 12 floor bath. But the staff only spoke to me in Japanese (I didn't try to talk to them in English so I'm not sure how proficient they are, but I don't think as proficient as the hotel staff in most Tokyo hotels) But staff is very friendly and always try their best:)

8/10 Good

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice retreat and Nagano "home base"
The busy spa has picture window views on the top floor, both indoors and open-air; some waiting for the one elevator is often required. Not long waits, usually, but unappealing to the seriously impatient. The hot and cold water baths and sauna are worth it. Breakfasts are great. Staff very friendly. Wierdly, room telephones connect only in-house. To make an outside call required asking the lobby clerk there to use her cell phone. She dials the calls. Charge: Y100 per minute (or part thereof). I didn't call often or for long, but the charge at check-out was an additional Y1,600 (roughly US$20). [Separate but related subject: I have an iPhone able to use sim cards anywhere, but in Japan getting a sim card is difficult for most foreigners.) Room rates seem reasonable. Bring cash. Some restaurants don't accept cards. Hotels don't change money; banks (closed weekends) may or may not; most ATMs don't work for foreign cards. The only source I found: the Suwa Post Office ATM. Local staff handle basic customer service needs well; for more complex problems they happily call an English-speaking associate in Tokyo who, after talking with you, instructs them in Japanese. Hotel guests seemed to include a nice mix of young couples with small children, older couples, and business people. The region around Chino offers much. The hotel is a good "home base."

10/10 Excellent

サオリ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近くの駐車場がいっぱいで少し離れた駐車場に停めたのですが、雨だったのでもっと近くにあればなぁと思いました。
Stayed 1 night in Mar 2024

8/10 Good

????

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

sada

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Peiju

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
部屋がめちゃくちゃくさい
Stayed 1 night in Feb 2024

8/10 Good

???

Stayed 1 night in Jan 2024

10/10 Excellent

keiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

?

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Hidenori

Liked: Staff & service
コスパ良し!
ユニットバス内の設備が古いのと、掃除がされてない感じがしました。ただ、大浴場(露天あり)もあって、快適に過ごせることができました。コスパの高いホテルです。
Stayed 1 night in Dec 2023

6/10 Okay

Yoshiro

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
部屋に入るまでの感じは良かったが、部屋が他のビジネスホテル以下だった
Stayed 1 night in Nov 2023

8/10 Good

Masahiro

Stayed 2 nights in Nov 2023

8/10 Good

Mutsumi

Stayed 1 night in Nov 2023

10/10 Excellent

たけし

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Takeshi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

yat man

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

shuning

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 1 night in Oct 2023

10/10 Excellent

hideaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂がす素晴らしい。朝食も美味しかった。
Stayed 3 nights in Sep 2023

8/10 Good

tetsuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Hiromi

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Jun

Stayed 1 night in Sep 2023

10/10 Excellent

Takayuki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バイクツーリング
バイクツーリング🚴‍♀️宿で利用させていただきました。 マッサージチェアのある部屋を予約したので、大変快適でした。部屋から朝日が入るので、最高でしたが、パンフレットにある諏訪湖は、展望風呂からは、見えませんでした。霧ヶ峰、美ヶ原が近くなのも、良かった。高速道路の入口も近いので便利でした。
Stayed 1 night in Sep 2023

10/10 Excellent

Takayuki

Stayed 1 night in Sep 2023

8/10 Good

Ayana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
女性露天風呂の天井や開口部に無数の蜘蛛の巣があり、蜘蛛もたくさん居り、とても気持ちが悪かったです。 虫取り網が常設されていたので、常時虫が発生することを想定していると認識しますが、1、2日でできる蜘蛛の巣の数ではなかったので、清掃時に除去いただけないでしょうか。 朝食をはじめ、他の設備についてはとても満足だったので非常に残念でした。
Stayed 1 night in Sep 2023

10/10 Excellent

Hiroki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
宿泊カードの筆記台に下から光を当てる奇を衒ったデザインの受付カウンターには驚いた。目はチらつくし自分の書いた字がまったく読めない。すべてが完璧なこのホテルで、最大かつ最低の欠陥が此れだ。イライラしてボールペンをヘシ折りそうになったが必死で抑えた。誰も文句を言わないのだろうか。とにかくミテクレは良くても老人には優しくない仕掛けです!
Stayed 1 night in Sep 2023

10/10 Excellent

Toshikazu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

????

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
部屋のユニットバスから異臭
Stayed 1 night in Sep 2023

8/10 Good

Noda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

MANABU

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場が素晴らしい。
Stayed 1 night in Sep 2023

8/10 Good

Hideki

Business traveler
Stayed 1 night in Aug 2023