Ratings based on 58 Verified Reviews

4.0 out of 5
37% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from philippine

Accessible..near to chino station

Posted Sep 14, 2017
Approachable and friendly staff... Nice food , clean environment
4 out of 5
by ofer from herzliya, israel

a hotel to stay on the way

Posted Jul 15, 2013 on Hotels
The hotel good for just spending the night when driving through. It is close to the highway and there is nothing to do or see in the area.we stayed there one night on the way from takayama, via tsumago and magome, to hakone. Just a place for the night. Nice and clean - good service. A good soba restaurant across the street.
5 out of 5
by ming from dallas

clean, cute, practical

Posted Apr 22, 2013 on Hotels
honestly I don't know anything about Chino. My friend came to pick me up everyday so I don't know about convenience but it is rather far from JR Chino station. But the hotel is very cute and comfortable. I LOVE the 12 floor bath. But the staff only spoke to me in Japanese (I didn't try to talk to them in English so I'm not sure how proficient they are, but I don't think as proficient as the hotel staff in most Tokyo hotels) But staff is very friendly and always try their best:)
4 out of 5
for Everyone
by John from New York

Nice retreat and Nagano "home base"

Posted Sep 20, 2012
Pros: Staff, spa, view, location -- and Nagano.
Cons: Slow elevator at times. Room phones connect only inhouse.
Location: Near decent restaurants, a convenience store, and shopping center. And a major highway. A bit far from Chino Station, though (Y1200 taxi).
The busy spa has picture window views on the top floor, both indoors and open-air; some waiting for the one elevator is often required. Not long waits, usually, but unappealing to the seriously impatient. The hot and cold water baths and sauna are worth it. Breakfasts are great. Staff very friendly. Wierdly, room telephones connect only in-house. To make an outside call required asking the lobby clerk there to use her cell phone. She dials the calls. Charge: Y100 per minute (or part thereof). I didn't call often or for long, but the charge at check-out was an additional Y1,600 (roughly US$20). [Separate but related subject: I have an iPhone able to use sim cards anywhere, but in Japan getting a sim card is difficult for most foreigners.) Room rates seem reasonable. Bring cash. Some restaurants don't accept cards. Hotels don't change money; banks (closed weekends) may or may not; most ATMs don't work for foreign cards. The only source I found: the Suwa Post Office ATM. Local staff handle basic customer service needs well; for more complex problems they happily call an English-speaking associate in Tokyo who, after talking with you, instructs them in Japanese. Hotel guests seemed to include a nice mix of young couples with small children, older couples, and business people. The region around Chino offers much. The hotel is a good "home base."
4 out of 5
by A verified traveler


Posted May 17, 2018
全てにおいて価格以上の満足感を得られた。 別料金がかかる朝食は1400円ほどと、非常に高いが実際に食べてみるとそれなりに満足できた。品数も多く、クオリティも高い。
5 out of 5
by A verified traveler


Posted May 9, 2018
5 out of 5
by A verified traveler from 千葉県


Posted May 6, 2018
2 out of 5
by A verified traveler from 東京

Posted May 6, 2018
価格の割りに、部屋が狭い。 子供の分の準備は全くなかった(ベッド、設備等)。 エレベータが小さくて、一台しかない、待ち時間5分。
4 out of 5
by A verified traveler from 関西


Posted May 4, 2018
Pros: 最上階の大浴場には、露天もある.
Cons: エレベータが1基でした.2基あればいいですが、リーズナブルな価格なので仕方ないかも.
3 out of 5
by A verified traveler from 東京


Posted Mar 22, 2018