Ratings based on 408 Verified Reviews

3.5 out of 5
61% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Dubai

Cheap existence.

Posted Sep 2, 2017
Provides a basic stay. If you expect comfort, look somewhere else. Breakfast included means coffee, tea and some sugar loaded muffins. Cleaning is done once a week and that only if you stay longer than a week. I extended my stay 3 times for 3 days at a time and still had to pay for cleaning. Kitchen is useless unless you insist on getting utensils and you might be on a wait list for weeks. Most lamps don't work. Maintenance can take days. You get used to reading in the dark by then.
Comment from Hotel Management
Sep 4, 2017 by General Manager , Hotel Management
Javed, thank you for your review and for choosing to stay at our hotel. We are happy you liked the service offered to you. We certainly apologize for the cleanliness issue you encountered which led to a disappointing stay. I will share your concerns with my housekeeping team and ensure we take action for improvement. We value your feedback and hope you will give us the second chance to host you next time with the service you deserve. Sincerely, General Manager
5 out of 5
by Gustavo

Nice

Posted Aug 21, 2017 on Hotels
Good price
Comment from Hotel Management
Aug 23, 2017 by Manager, Hotel Management
Gustavo, thank you for your glowing review of Extended Stay America. We are delighted to read you thoroughly enjoyed your time with us and found us to be a great value. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
4 out of 5
by Janice

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Manager, Hotel Management
Janice, we are delighted you had a pleasant experience at Extended Stay America. Thank you for sharing your nice rating. Please come and see us again soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Posted Aug 21, 2017
It was delightful. It was great. Front desk was very helpful.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Kevin, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing Extended Stay America, and we hope to welcome you again soon. Sincerely, General Manager
2 out of 5
by Mary

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Manager, Hotel Management
Mary, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
3 out of 5
by A verified traveler

Needs to be cleaner

Posted Aug 16, 2017
The place needs deep cleaning. Aaaabbbbbbb Cccccccdddffff Ccccccckkkkkkkkk
Comment from Hotel Management
Aug 17, 2017 by General Manager , Hotel Management
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. We hope you give us another chance in the future. Sincerely, General Manager
5 out of 5
by A verified traveler

Posted Aug 4, 2017 on Hotels
Comment from Hotel Management
Aug 6, 2017 by Manager, Hotel Management
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Los Angeles - Chino Valley. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
5 out of 5
by Kevin

Great place to sleep

Posted Aug 1, 2017 on Hotels
Loved the place and would go again
Comment from Hotel Management
Aug 3, 2017 by Manager, Hotel Management
Kevin, thank you for choosing to stay at Extended Stay America - Los Angeles - Chino Valley. We are delighted to know you enjoyed your time with us and that you were impressed with the comfort of your room. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
1 out of 5
by Reza

Theft theft warning ⚠️

Posted Aug 1, 2017 on Hotels
Stolen my phone and rude stuff
Comment from Hotel Management
Aug 3, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
2 out of 5
by Joshua

Posted Jul 31, 2017 on Hotels
Comment from Hotel Management
Aug 2, 2017 by Manager, Hotel Management
Joshua, thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager