Terrible stay; makes me boycott this site
Posted Apr 23, 2015 on Hotels
This hotel alone has made me decide to never use hotels.com again.
We received an email from hotels.com that the hotel had contacted them with special check-in instructions. I logged on to see what they were, I found nothing. We arrived at the hotel at 3pm or so and there was no receptionist. We called repeatedly throughout the day only to find that there was not going to be a receptionist that day at all. We were allowed into A room by the cleaning lady. When we returned back later that night, we saw a note from the absent receptionist stating to call a certain number if we had a problem. Our heater did not work, so we called the number. We were told by a sister hotel (they belong to a chain) that no one could help us until 7am. Their solution: get more blankets. From who???
We eventually had to check the front desk for available keys to other rooms and we switched ourselves to a double bed and two twins with a working heater.
The hotel had none of the amenities it promised. They did not even have coffee machines or water heaters until after we left.
This is a terrible hotel. If you're not prepared to accommodate people, do not do so. I would have loved to change hotels, but the island was booked for the rocket festival.
We lodged a complaint with hotels.com and received an unsatisfactory response.