Bait and Switch
Posted Apr 25, 2016
Certainly not the experience I am accustomed to with Expedia or any of the bookings I have had in the past. Upon arrival to Edem Hotel I was told that I was to pay more money than I had reserved it for. The pool was drained, fair enough, it wasn't quite summer yet. But we were looking forward to using the sauna so we requested to see it before paying the ADDITIONAL cost of the ROOM. We were told it was in working order and we could use it, it was only after we had already paid for the room that we were told that it would be another ADDITIONAL cost to use the sauna. Once we saw the room, we knew we had been played as fools. Stained dirty carpet, broken shower (not only the shower head, also the shower door didn't close), sheets that didn't even cover the whole mattresses and the mattresses were so blown out that all you could feel was springs. Worst of all, the breakfast was so dodgy with yogurt that had gone way past off, moldy bread, and cold eggs that you couldn't even eat it.