5 star hotel and 3 star service
Posted Sep 2, 2016
From the moment you walk in , you sense the inconsistencies, one doorman opens the door and greets you, another one doesn't. The russian blonde dude who checked me in , oh by the way he clearly expressed he doesn't speak romanian , told me my room was given away to someone else and I had to be content with whatever he offered because they also had a big group in the house. Knowing that I booked my room way in advance, this whole check in process made me feel bad. I don't care what your excuse is, in fact in a 5 star hotel I should not hear Any!!! At the restaurant for breakfast, the tall young lady( hostess or manager) asked me if I wanted a coffee and automatically assumed I wanted a cappuccino, only afterwards to realize I wanted something else. Please ask your guests what they want, do not assume anything!!! Stop using your personal cell phones at work and focus on your guests. They pay your wages, don't they? Overall I expected more from this hotel, they claim to be some of the best, and was disappointed with staff bad attitude and lack of grace!!!!
Comment from Hotel Management
Sep 6, 2016 by Natalia , Hotel Management
We appreciate you taking the time to complete a review regarding your recent stay with us.
On behalf of our entire staff here at the Radisson Blu Leogrand we apologize for the concerns you have about your experience in our hotel.
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.
On behalf of our entire staff here at the Radisson Blu Leogrand Hotel we would like to thank you for your stay in our hotel, we will be very happy to see you as our guest one more time and it would be my pleasure to meet you personally at your next stay at our hotel.