Ratings based on 20 Verified Reviews

4.5 out of 5
100% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by antonio

Chisinau

Posted Oct 14, 2017 on Hotels
Very big room good wifi friendly staff
Comment from Hotel Management
Oct 20, 2017
Dear Antonio, thank you very much for your review. We are looking forward to welcoming you soon again to our Villa ARUS! Warm regards, Natalia Grosu Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great Staff , receptionists

Posted Oct 2, 2017
The best of this hotel are the Receptionist , they are very helpful , warm girls , extremely nice. The hotel if fine , a little distant from the main turistic sites. Room was very comfortable .
Comment from Hotel Management
Oct 10, 2017 by Natalia, Hotel Management
Dear Mrs Juan! Thank you for your kind words after your recent stay at "Villa ARUS". We are very happy to hear that you enjoyed your days with us and would be happy to welcome you to our hotel soon again! Sunny greetings on behalf of the team. Best regards, Natalia Grosu, Hotel Manager
5 out of 5
by Robert

Excellent hotel with exceptional staff

Posted Sep 7, 2017 on Hotels
The hotel is situated in a quiet spot, just a short taxi ride away from the city centre & about a 20 minute taxi journey from the airport. Within easy walking distance of the hotel are several good bars & restaurants, a shopping centre & at least 2 currency exchange outlets. The rooms are far larger than average and are both clean & comfortable. I did not make breakfast so I cannot comment on it's quality. What really sets this hotel apart from others are it's staff who are truly fantastic. Before my arrival Natalia went out of her way to help me to arrange a wine tour, provided good advice as to how to organise a taxi from the airport & helped me to arrange a late check in. Inna was excellent on arrival & Olga certainly carried on the good work. Nothing was ever too much trouble for Natalia, Inna & Olga & I was always greeted with a big smile, even when I returned to the hotel in the early hours of the morning after a night out. If you are looking for a very good quality hotel with exceptional staff & at a reasonable cost then look no further.
Comment from Hotel Management
Sep 13, 2017
Dear Robert, thank you for taking the time to share your feedback from your recent stay with us at hotel "Villa ARUS". I am happy to note that you had fantastic time and had a pleasant stay in our rooms.I sincerely appreciate your acknowledgement of my colleagues, who I understand had helped to ensure your stay with us was an enjoyable and relaxing experience. We certainly look forward to welcoming you back and ensuring your expectations are exceeded once more. Sincerely, Natalia Grosu, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very satisfied customer

Posted Jul 19, 2017
Pros: Great experience, service excellent ,people are kind and helpful, very greatful especially to the manager Natalia. Go there as stranger left as friend
Location: Near to everything and people are very helpful for direction
Room is very nice and spacious fit for a king and queen. Staff are very friendly and courteous. Food for breakfast are very filling and different choices which you prefer to eat.
Comment from Hotel Management
Jul 26, 2017 by Natalia, Hotel Management
Dear Michael, thank you for taking the time to share your feedback. I appreciate your comments regarding our rooms, location and breakfast options. We certainly look forward to welcoming you back in the very near future, already as a friend. Sincerely, Natalia Grosu, Hotel Manager
5 out of 5
by Patrick

Posted Jun 24, 2017 on Hotels
Wonderful hotel for the price! Very helpful friendly staff.
Comment from Hotel Management
Jun 29, 2017
Dear Mr. Patrick, thank you for your kind words, which we will forward to our staff. We are looking forward to welcoming you soon again to our Hotel "Villa ARUS"! Best regards, Natalia Grosu Hotel Manager
5 out of 5
by Lesley

Superb service

Posted Apr 30, 2017 on Hotels
The service here was superb. The weather turned bad, with a horrendous snow storm, but the hotel staff went above and beyond to make sure I got safely to the airport to catch my flight home. My room was warm and comfortable, and very close to shops and restaurants. Don't stay anywhere else in Chisinau!
Comment from Hotel Management
May 2, 2017
Dear Lesley, thank you for your positive feedback. We are very glad that you enjoyed staying in our hotel. Your opinion is very important to us. The snow we had at the end of April in Chisinau was very unexpected for everyone. Hope next time when you visit us, it will be a better weather. Warm regards, Natalia Grosu, Hotel Manager
5 out of 5
by A verified traveler

Excellent value for the money

Posted Nov 6, 2016 on Hotels
Everything about my stay at Arus was great--the staff was friendly and efficient; the room was gigantic and comfortable; the location was perfect for me; the free breakfast in the mornings was delicious. Highly recommended.
5 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
Restful
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 11, 2016 on Hotels
5 out of 5
by Patrick from Fort Lauderdale

Very good hotel

Posted Aug 8, 2016 on Hotels
quiet location but convenient to train station and quick walk into town, huge room and huge breakfast