Marukoma Onsen Ryokan

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Minibar, in-room safe
Minibar, in-room safe
Minibar, in-room safe
Minibar, in-room safe

Overview of Marukoma Onsen Ryokan

Marukoma Onsen Ryokan

3.0 star property

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Room service
Map
Shikotsuko Poropinai 7, Chitose, Hokkaido, 066-0287

Explore the area

  • Popular LocationShikotsu-Toya National Park11 min drive
  • Popular LocationShikotsu Visitor Center18 min drive
  • Popular LocationKokenodomon29 min drive
  • AirportSapporo (CTS-New Chitose)46 min drive

Choose dates to view prices

About this area

Chitose

Located in Chitose, Marukoma Onsen Ryokan is in the mountains and on the waterfront. The area's natural beauty can be seen at Lake Shikotsu and Shikotsu-Toya National Park, while Sapporo Art Park and Sapporo Art Museum are cultural highlights. Spend some time exploring the area's activities, including skiing.

What's nearby

  • Shikotsu-Toya National Park - 11 min drive
  • Shikotsu Visitor Center - 18 min drive
  • Kokenodomon - 29 min drive
  • Mount Tarumae - 32 min drive
  • Takino Suzuran Hillside Park - 52 min drive

Getting around

  • Tomakomai Station - 41 min drive
  • New Chitose Intl. Airport (CTS) - 46 min drive

Restaurants

  • Mizuno uta AMAM - 17 min drive
  • Showa bussan - 17 min drive
  • Memere - 17 min drive

About this property

Marukoma Onsen Ryokan

3-star boardwalk ryokan, walk to Lake Shikotsu
A restaurant, a snack bar/deli, and concierge services are available at this ryokan. WiFi in public areas is free. Additionally, a 24-hour front desk, a garden, and a front-desk safe are onsite.
Marukoma Onsen Ryokan offers 55 air-conditioned accommodations with safes and slippers. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and minibars. Bathrooms include showers, bidets, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 1650 per person
  • 1 restaurant
  • Room service available

Restaurants on site

  • Komakusa

Things to do

  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Refrigerator
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM - 11:00 PM
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Heating

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shower

Entertainment

  • LCD TV

Food and drink

  • Kaiseki meal
  • Minibar
  • Refrigerator

More

  • Safe
  • Slippers
  • Tatami (woven mat floors)
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property offers pickup service from Shikotsukohan Bus Terminal only.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 1650 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Marukoma Onsen Ryokan Chitose
Marukoma Onsen Chitose
Marukoma Onsen
Marukoma Onsen Ryokan Ryokan
Marukoma Onsen Ryokan Chitose
Marukoma Onsen Ryokan Ryokan Chitose

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 105 out of 217 reviews
5 - Excellent 48%
Rating 4 - Good. 86 out of 217 reviews
4 - Good 40%
Rating 3 - Okay. 19 out of 217 reviews
3 - Okay 9%
Rating 2 - Poor. 6 out of 217 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 217 reviews
1 - Terrible 0%

4.3/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

3.0/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the onsen last week. Room came with dinner and buffet breakfast, was quite taken aback when the room didn't come with a shower but we managed by booking a private onsen at night, also it was winter so it wasn't much of an issue. Staff were very helpful, we had a wonderful time and good view of Lake Shikotsu from our room
Stayed 1 night in Feb 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was great! So was the service staff including the reception and the waitresses at the restaurants. Had a tatami room which was very comfortable. Dinner was kaiseki, and therefore, really sumptuous. Breakfast was alright and can be better in terms of quality and spread. All in all, we had a good experience!
Stayed 1 night in Dec 2019

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very cramp room, service staff for dinner are excellent comparing to the breakfast restaurant service staff excellent dinners very authentic Japanese dishes, as compared to Sapporo spreads
Stayed 6 nights in Nov 2019

4/5 Good

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Perfect place in fall!
A most beautiful view from outside onsen to the lake and the mountain. Colorfull scenery, very impressive indeed. There very some unknown black ”beetles” (?) on the room cieling which dropped to my face, neck and arm when I was asleep. Not a nice wakeup call! I could not sleep after 2:30am that night! The dinner was served in our room. We do not like so much eating in our bedroom.
Stayed 1 night in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An authentic vintage Onsen hotel that can bring you calm, comfy, and zen style of life!
Stayed 1 night in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a Non~smoking facing lake room which was newly renovated. Dinner added Japanese style grilled fish set ( indoor table BBQ) to our Kaiseki dinner was good experience. Onsens were good and traditional, esp. natural onsen by the lake which required walking 61 stairs each way。 A nice stay for enjoying the hotel only as there were no other shops or convenient stores around.
Stayed 1 night in Jan 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and hot spring facilities. Our family enjoyed so much on the hot spring and the dinner served. The breakfast was local but with vast variety, enjoyed the breakfast time with many dishes to choose to go with rice or congee. The hostel also provided good connection service to the main streets and overall it is a good place for relaxation and family gathering.
Stayed 2 nights in Dec 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018