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Minibar, in-room safe, desk
Minibar, in-room safe, desk
Minibar, in-room safe, desk
Minibar, in-room safe, desk

Guest reviews

4.3/5 Excellent
213 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Free WiFi
Restaurant
Breakfast Available
Business Services
Room Service
Housekeeping

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationLake Shikotsu15 min drive
Popular LocationShikotsu Visitor Center18 min drive
Popular LocationKokenodomon28 min drive
AirportSapporo (CTS-New Chitose)46 min drive

Choose dates to view prices

  • Traditional Room

    Room amenities

    • 161 sq ft
    • Sleeps 4
    • 4 Twin Futons
    More detailsTraditional Room
  • Traditional Room, Lake View

    Room amenities

    • 194 sq ft
    • Lake view
    • Sleeps 5
    • 5 Twin Futons
    More detailsTraditional Room, Lake View
  • Traditional Room, Lake View - Restaurant is Hotel's Choice

    Room amenities

    • 194 sq ft
    • Lake view
    • Sleeps 5
    • 5 Twin Futons
    More detailsTraditional Room, Lake View - Restaurant is Hotel's Choice
  • Traditional Room - Restaurant is Hotel's Choice

    Room amenities

    • 161 sq ft
    • Partial lake view
    • Sleeps 4
    • 4 Twin Futons
    More detailsTraditional Room - Restaurant is Hotel's Choice
  • Run of the House (Half Board)

    Room amenities

    • 161 sq ft
    • Partial lake view
    • Sleeps 4
    • 4 Twin Futons
    More detailsRun of the House (Half Board)

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Chitose

Located in Chitose, Marukoma Onsen Ryokan is on the waterfront. Lake Shikotsu is a local attraction and the area's natural beauty can be seen at Lake Shikotsu and Shikotsu-Toya National Park.

Visit our Chitose travel guide
Map
Popular Location

What's nearby

  • Shikotsu-Toya National Park - 11 min drive
  • Lake Shikotsu - 15 min drive
  • Shikotsu Visitor Center - 18 min drive
  • Kokenodomon - 28 min drive
  • Mount Tarumae - 32 min drive

Getting around

  • Tomakomai Station - 41 min drive
  • New Chitose Airport (CTS) - 46 min drive

Restaurants

  • Komakusa — 1 min walk

About this property

Marukoma Onsen Ryokan

3-star boardwalk ryokan, walk to Lake Shikotsu
A restaurant, concierge services, and a 24-hour front desk are available at this smoke-free ryokan. WiFi in public areas is free. Other amenities include a garden and a banquet hall. All 55 rooms offer refrigerators, minibars, and LCD TVs. Guests will also find room service, safes, and showers. Bathrooms are shared.
Marukoma Onsen Ryokan offers 55 accommodations with safes and slippers. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and minibars. Guests have access to shared bathrooms. Bathrooms include showers, bidets, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 1650 per person
  • 1 restaurant
  • Room service available

Things to do

  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • Refrigerator

Conveniences

  • Banquet hall
  • Elevator
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Turndown service

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 5:00 AM - 11:00 PM
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

More

  • Smoke-free property

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shared bathroom (in-room sink)
  • Shower

Entertainment

  • LCD TV

Food and drink

  • Kaiseki meal
  • Minibar
  • Refrigerator

More

  • Desk
  • Safe
  • Slippers
  • Tatami (woven mat floors)
  • Turndown service

Policies

Check-in

Check-in from 3 PM - 7:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers pickup service from Shikotsukohan Bus Terminal only.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 1650 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer
The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Marukoma Onsen Ryokan Chitose
Marukoma Onsen Chitose
Marukoma Onsen
Marukoma Onsen Ryokan Ryokan
Marukoma Onsen Ryokan Chitose
Marukoma Onsen Ryokan Ryokan Chitose

Frequently asked questions

Can I cancel my reservation for free at Marukoma Onsen Ryokan and receive a full refund?
Yes, Marukoma Onsen Ryokan offers free cancellation on select room rates, because flexibility matters! Please refer to Marukoma Onsen Ryokan cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Marukoma Onsen Ryokan?
As of Aug 5, 2020, prices found for a 1-night stay for 2 adults at Marukoma Onsen Ryokan on Aug 6, 2020 start from $241, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
This property doesn't offer parking.
What time is check-in at this ryokan?
Check-in is from 3 PM–7:30 PM.
What time is check-out at this ryokan?
Check-out is at 10 AM.
Where is this ryokan located?
Situated on the boardwalk, this ryokan is within 32 mi (52 km) of Sapporo Dome, Odori Park, and Clock Tower. Former Hokkaido Government Office Building and Sapporo TV Tower are also within 32 mi (52 km).

Guest reviews

Overall score and ratings for Marukoma Onsen Ryokan

4.3
Excellent
5 - Excellent
102
4 - Good
86
3 - Okay
18
2 - Mediocre
6
1 - Poor
1
4.3
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a wonderful time at the onsen last week. Room came with dinner and buffet breakfast, was quite taken aback when the room didn't come with a shower but we managed by booking a private onsen at night, also it was winter so it wasn't much of an issue. Staff were very helpful, we had a wonderful time and good view of Lake Shikotsu from our room

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Onsen was great! So was the service staff including the reception and the waitresses at the restaurants. Had a tatami room which was very comfortable. Dinner was kaiseki, and therefore, really sumptuous. Breakfast was alright and can be better in terms of quality and spread. All in all, we had a good experience!

Stayed 1 night in Dec 2019

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities
  • Disliked: Room comfort

Very cramp room, service staff for dinner are excellent comparing to the breakfast restaurant service staff excellent dinners very authentic Japanese dishes, as compared to Sapporo spreads

Stayed 6 nights in Nov 2019

4/5 Good

  • Liked: Staff & service, property conditions & facilities
  • Disliked: Room comfort
Perfect place in fall!

A most beautiful view from outside onsen to the lake and the mountain. Colorfull scenery, very impressive indeed. There very some unknown black ”beetles” (?) on the room cieling which dropped to my face, neck and arm when I was asleep. Not a nice wakeup call! I could not sleep after 2:30am that night! The dinner was served in our room. We do not like so much eating in our bedroom.

Stayed 1 night in Oct 2019