Ratings based on 12 Verified Reviews

3.8 out of 5
67% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Redwood City, Ca.

Hotel in nice location downtown

Posted Sep 13, 2016
Overall this was a great experience. The staff was excellent. I had great service from Jackie, Vera, Crystal, Debbie , and Daisy. All of the the doormen were friendly and accommodating as well. When I first got there, I was suffering from jet lag. I asked Vera if I could change my room to the other side of the building because there was a lot of noise from the construction going on next door. She took care of me right away. An hour and a half later I was in another room on the other side of the building with no extra charge. Overall this was the best experience I've ever had in a hotel in all my travels. I would definitely use Doubletree again and I would definitely use this same hotel if I ever return to Chongqing.
Comment from Hotel Management
Dec 1, 2016 by Rick C, General Manager at Doubletree by Hilton Ch, Hotel Management
Thanks for your stay experience sharing with us. We’re very glad to hear that you had a memorable experience here. I’m happy to hear that you enjoyed your stay and that Jackie, Vera, Crystal, Debbie , and Daisy was helpful! I’ll be sure to share your comments with them. We are looking forward of you in Chongqing no sooner.
2 out of 5
by A verified traveler from Hong Kong

Room and facility upgrade needed

Posted Sep 10, 2015
Pros: Location, service, cleanliness
Cons: interior decoration, pool and other facilities
I have been coming to this hotel for a number of years. As great as the location and the services of the staff, the condition of the rooms and general facility has past its prime. Now I get the feeling of staying in a stale fake star hotel. The staff has informed me that the hotel is upgraded floor by floor, but obviously not fast enough as I was told the same last year.
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Great Location...easy access !

Posted Oct 15, 2014
Pros: Great location
Cons: Better communications with the guests....They are to passive, and not engaging enough, particularly in a business such as this.
Location: Great for most anything....shopping....people watching....taxies....anytime day or night.
It's a nice hotel, but not great....the location as much as any one thing, would be reason enough to recommend it. In many ways it's very ordinary....one of the biggest failures as far as I'm concerned, was the staff was not proficient enough in English....they seem to understand (gestures seemed to help) but not very helpful in response to some very basic questions that most any guest would ask, regarding the hotel....I'm not referring to things such as directions, weather, taxies etc.
4 out of 5
Recommended
for Everyone
by William

Hilton Experience

Posted Apr 2, 2013
Pros: Cleanliness
Location: Good
Clean and well maintained. Not much facilities though. However, conveniently located with easy accessibility to shopping areas. Overall good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from 台北

靠近購物商城的好地方

Posted Jun 3, 2016
Pros: 交通方便
Location: 很多購物的場所
此間飯店的位置機能算好,不需五分鐘即可步行到熱鬧的購物商城且飯店提供的服務不錯,適合喜愛購物的人居住的飯店。 住宿空間算大且飯店內整潔不錯也蠻安靜的,飯店附近吃的東西也蠻多的 不怕晚上沒東西可以吃。
Comment from Hotel Management
Jun 15, 2016 by Rick Chen General Manager, Hotel Management
我们非常荣幸能够得到您的肯定~希望我们的陪伴有让您的旅程更加精彩!正如您提到的那样,重庆江北希尔顿逸林酒店位于新兴的商业中心—观音桥,同时毗邻大型综合娱乐休闲广场,游购娱十分便利。我们所有员工都对提供卓越的服务充满了热忱,正如一份曲奇带来的精致与周到,我们也将一如既往的带给您如家般的温暖与贴心,我们真诚期待不久的一天与您在美丽的山城再会~
3 out of 5
by A verified traveler from 香港

未到四星級酒店的水平

Posted Apr 22, 2016
酒店較舊,酒店大堂細,沒有四星級酒店的格局,房間內的燈光開關掣指示不清楚,房間內的燈泡壞了也沒有人主動更換,感覺是一間三星級酒店
Comment from Hotel Management
Apr 25, 2016 by Rick Chen General Manager, Hotel Management
感谢您给予我们的入住体验分享~作为希尔顿全球旗下高端品牌之一的希尔顿逸林酒店,遍布全球5大洲超过440个门户城市、中心地区以及度假胜地,致力于为每位宾客打造贴心的入住体验。作为中国西南地区首家希尔顿逸林酒店,以精致温馨为设计理念,致力于打造轻松的居家感。关于您提到的问题,我们已经反馈到了相关部门,我们很遗憾未能为您奉上令您欣喜的入住体验!希望下次能够为您做得更好!如果您在入住过程中有任何疑问,我们24小时在线的关爱热线将竭诚为您服务,愿您继续关注我们酒店,真诚期待您的再次光临~
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Hotel Staff are really helpful

Posted Dec 17, 2015
Pros: Convienence, excellent service
Cons: more signage at shopping mall side to locate the Hotel lift lobby
Location: Just come and enjoy your holiday and you will find a lot of place worth to.
Unfortunately, outside my room is a construction site and there are nosie that may distrub; but .........the glazing are reducing the noise level and thus I can sleep well
5 out of 5
Recommended
for Everyone
by A verified traveler

Geräumig, 3 Min. Fußweg zu Einkaufszentrum

Posted Aug 28, 2015
Pros: Komfort, Nähe zum Einkaufszentrum
Die Zimmer sind groß. Das Personal sehr freundlich und hilfsbereit. Die Straße runter liegen ein Einkaufszentrum (ich würde sagen, das sind mehrer nebeneinander liegende Einkaufszentren) und angrenzende Einkaufsstraßen. Z.B. Markenartikel, Technik, Kleidung, Bäckereien, Restaurants, Starbucks und Supermärkte sind schnell zu Fuß erreichbar. Ansonsten sind sehr viele Taxis am Hotel (eben wegen der Einkaufszentren). Die Geräuschbelastung ist für ein Hotel in einer Gigastadt normal. Das Einkaufszentrum produziert keinen zusätzlichen Lärm, den man nicht sowieso überall hat. Der Preis ist für den Komfort gering. Zu dem Frühstück kann ich nichts sagen, da ich dieses nicht getestet habe. Wir hatten 2 Einzelzimmer. Die Betten sind riesig.
5 out of 5
Recommended
for Everyone
by A verified traveler from 日本

繁華街にある清潔なホテル

Posted Jun 26, 2015
Location: 繁華街に近い
エントランス前に車の出入りをチェックしているため、入り口周辺から清潔。 部屋も清潔で、スタッフの対応も非常に良い。
3 out of 5
by A verified traveler from HK

good location but room facility is terrible

Posted May 10, 2015
Room is old and full of Smoke smell . Aircon was nosiy and even the people from ENG told which not able to been fixed . One staff showed another room on the same floor in the night abt 23:00 however the condition still the same . I didn't accept the room change as I was too tried to change room under the same condition. Wifi can not been connected even pay for RMB60 per day . Price of room service is ok but the tast of salad is interesting. The staff from operator is helpful and always being patient but the staff handle my room change can do a better arrangement .