Great Potential Wasted
Posted Sep 16, 2016
The hotel looks great, it's set in a lovely area, has the spa, conference rooms, hotel village complex, it could be a great 4 star. was surprisingly cheep, an indication that things could be better.
The food was superb.
However the staff training was mixed. The staff I encountered were mostly helpful, but some not so interested. There were too many mistakes and omissions in my 4 nights at the hotel.
Room wasn't cleaned after first night, initial complaint was offered excuses and no recompense - spoke to manager who was much better.
Staff in restaurant were friendly and helpful, but it sometimes felt as if they were a little unused to working as a team, and so were often rushing about or out of place. This meant sometimes little things got missed.
The bar staff seemed more disorganised and slow, with the restaurant staff having to fetch their own drinks making it more difficult.
The reception staff seemed more unsure of how to deal with out of the ordinary.
The Room decor and hotel maintenance were lacking - suspended ceiling in rooms looks out of place, and with skylight behind let light in. The mattress was old and needed replacement, spa needied a bit of TLC - the sauna didn't seem to get above warm. Outside of buildings looked in need of a paint, and some of service areas needed care and attention.
It could be a lot more than it currently is, and ask a lot more for the rooms than it does. Just needs More investment and a little help for the staff.