Apartment, 3 Bedrooms | Private kitchen | Mini-fridge, microwave, stovetop, espresso maker

Reviews of ASURE Christchurch Classic Motel & Apartments

4 out of 5
ASURE Christchurch Classic Motel & Apartments
280 Riccarton Rd, Riccarton, Christchurch, Canterbury

Reviews

8.4

Very Good

Rating 10 - Excellent. 85 out of 197 reviews" "
Rating 8 - Good. 70 out of 197 reviews" "
Rating 6 - Okay. 31 out of 197 reviews" "
Rating 4 - Poor. 7 out of 197 reviews" "
Rating 2 - Terrible. 4 out of 197 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

VIBOL

Traveled with family and small children
Liked: Cleanliness
After a review the lady has done something for room, make it fresh then when we checked in, while we check out we were happy that she had done something to made better 😀
Stayed 2 nights in Mar 2024

10/10 Excellent

Risa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very handy location
Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent host lovely clean rooms
Stayed 1 night in Dec 2023

2/10 Terrible

Zofia

Traveled with partner
Disliked: Cleanliness
when me and my partner got there, we were told to be in room four and given the key for room four. before that we were told not to book through expedia with a very annoyed tone and to book directly next time (there will not be a next time) but if there was such a problem booking through expedia it wouldn't be an option we went into our room and it was very clearly not ours because there were two bedrooms and additional beds in the livingroom but this was the key we were given and we didn't want to bother anyone so we set our things down and went out when we were done with our activities, my partner got a text that they moved our stuff to another room and the way the text was worded made it out like we were stupid for not knowing this wasn't our room but we had places to be and if this was the room they were going to give us, that was going to be fine with us we asked for the key to our new room when we got back, got it and then some of our things were missing which meant they were still in the room, but there were now people in there so we had to wait until the morning to get our stuff we asked for our stuff again in the morning and we were told to go up there and ask for it back?? so we did only to see these new people were using my items and had drank our drinks and put them in the bin we got 20$ back for the drinks but i cant believe our stuff was lost and used like that and then me and my partner were forced to fix it ourselves when none of this was our fault
Stayed 1 night in Nov 2023

6/10 Okay

Matthew

Stayed 1 night in Nov 2023

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Petra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean rooms.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment’s location and size were great. However, it was falsely advertised. We booked based on the photos provided on the website and expected a modern kitchen and ensuite bathroom. In reality, the 3-bedroom apartment we stayed had an outdated kitchen that looked nothing like the photos. There was no ensuite bathroom yet it was specifically stated it was. The managers admitted that the photos were taken of a totally different facility and falsely advertised as what we were booking. It is disappointing that what was advertised was not the reality. On check-out we were offered one night free as a compensation which we accepted. I would be very sceptical to book anything through the booking website in the future. Some frustrating details: handles in the kitchen were greasy, tea towels looked worn out, light didn’t work, the dishwasher had a dirty fork and other disgusting stuff at the bottom of it. The toilet seat was broken off, supplied towels had an unpleasant odour. The tea and coffee (promoted as supplied) were never refilled during our 5 nights stay.
Stayed 5 nights in Apr 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted warmly on arrival, despite feeling bad that we arrived fairly late at 9:45pm, I was assured that it was no problem. The room was clean, spacious and well equipped... just perfect for our brief stay in Christchurch. I loved the extra touch of having a Dolce Gusto coffee machine in our room! What a treat! I will definitely stay here again.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Manager on Oct 28, 2020
thank you for your time in leaving us a fantastic review! We're excited to hear that you enjoyed our clean and tidy rooms as well as our excellent service. We're delighted to hear about your enjoyable experience during your stay, thank you again for leaving your feedback. We hope to have you stay with us again next time you're visiting Christchurch.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
nice wether, enjoyed stay.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was close to where we wanted to be, good price. Tidy but the bathroom not cleaned completely
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
It's a nice tidy property. You will have a great stay. We walked to Riccarton Mall from here - 20mins.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great for the price. Could do with new towels as ours were old and looked unclean
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money and low stress. Location worked well for an early flight.
Stayed 1 night in Jan 2019
Response from Manager on Mar 7, 2019
We at Comfort Inn Riccarton Motel are delighted you found our property Value for Money, Great location. We look forward to you telling your friends. feel free to book with us in the Future.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room configuration was weird. There was a queen bed in the kitchen and two single beds in the bedroom. The bedroom door wouldn't close because the bed was in the way. The towels were dirty after they were 'replaced'.
Stayed 7 nights in May 2018

8/10 Good

Patrick J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t miss Christchurch!
Our hosts at Comfort Inn were very friendly & offered good advice on how to get around & what to see. The Inn was within walking distance of food & shopping. The area around “the church” was walkable with lots to see & do. Recommend staying here.
Stayed 2 nights in Feb 2018

10/10 Excellent

Pramod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got a nice quiet corner and it was great for the kids. The hosts were wonderful.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Upon checking in, the lady was very informative and friendly. Everything was seamless. Since my mother has mobility issues we had asked to be placed in a room on the bottom floor and the lady kindly gave us a free upgrade. Many thanks for your hospitality! Excellent room conditions too. Highly recommend :)
Stayed 2 nights in Dec 2017

10/10 Excellent

Simon, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean Motel in a handy location.
Everything we wanted for our first nights in New Zealand.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Motel
Spacious motel close to Riccarton Mall and Bush Inn shopping. Unit was in the rear which was very quiet, Clean and tidy. Has everyting you need,
Stayed 1 night in Dec 2017

10/10 Excellent

Leanne, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel
Great motel, great location definitely comfortable and welcoming
Stayed 1 night in Oct 2017
Response from Manager on Nov 30, 2017
Thank you for taking the time to comment. we appreciate the feed back and look forward to hosting you in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable accommodation
Very clean and comfortable accommodation close to the university. Great to have a kitchenette for preparing light meals.
Stayed 3 nights in Jun 2017

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value at a convenient location
The room was a good size with a nice kitchenette. Very clean and everything in good condition. The rooms was quiet despite the fact that we were right off a busy road. The hotel is close to a large mall and there are many places to eat close by.
Stayed 1 night in Jun 2017

10/10 Excellent

Naomi, Greymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and handy
We had a very comfortable stay after along drive. The owner directed us to a nearby takeaway and checked that we got there and back again. A very clean and friendly oasis!
Response from Manager on Mar 11, 2017
Thank you for your time in leaving us a perfect review! We're thrilled you enjoyed our prime location to the mall and restaurants. We appreciate your comments toward our friendly staff and our clean and comfortable rooms. Thank you Thank you once again for your review we, look forward to seeing you next time you're in Christchurch.

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Nice apartment
stayed with another couple, plenty of room, former apartment/house for previous owner. Requires a little updating... but otherwise clean and fresh
Response from General Manager on Mar 11, 2017
,Thank you so much for your time in leaving us such a great review, your feedback is important to us and has been passed on. It was great to have you stay with us and hope to welcome you back next time you are in Christchurch.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel and the owners are super friendly and helpful.
Response from Bob, Manager on Feb 26, 2017
Thank you for your time in leaving us a great review! We're excited to hear that you found our staff very helpful, with in our clean and tidy rooms as well as our excellent service. We're delighted to hear about your enjoyable experience during your stay, thank you again for leaving your feedback. We hope to have you stay with us again next time you're visiting Christchurch

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff and very clean. Would highly recommend
Response from Manger on Feb 26, 2017
Thank you for your time in leaving us a great review! We're excited to hear that you found our staff very helpful, with in our clean and tidy rooms as well as our excellent service. We're delighted to hear about your enjoyable experience during your stay, thank you again for leaving your feedback. We hope to have you stay with us again next time you're visiting Christchurch

8/10 Good

Phil, Taupo, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff who provided a car seat when we realized we'd left ours behind. They had upgraded our room and moved all the minibar items up high and out of sight because they knew we had our kids with us. We were not disturbed by staff at any time, and their cleaners did a great job. An an enjoyable week.
Response from welcome@clydemotel.co.nz on Mar 11, 2017
Thank you for your time in leaving us a great review! We're excited to hear that you found our staff very helpful, with in our clean and tidy rooms as well as our excellent service. we go out of our way to assist guest. We're delighted to hear about your enjoyable experience during your stay, thank you again for leaving your feedback. We hope to have you stay with us again next time you're visiting Christchurch

10/10 Excellent

Dennis, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent comfy stay. Very nice and helpful staff.
Response from Manager on Mar 11, 2017
Thank you for the comprehensive review of our Motel and your travels throughout New Zealand. We are pleased that you enjoyed your stay at our property and that you found our location convenient. We agree that our rooms are generous in size and offer great all-round value. Many of our regular guests also appreciate our fast, free WiFi and kitchenette facilities.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Response from General Manager on Mar 11, 2017
Thank you for the review of our Motel We are pleased that you enjoyed your stay at our property and that you found our location convenient. We agree that our rooms are generous in size and offer great all-round value. Many of our regular guests also appreciate our fast, free WiFi and kitchenette facilities.

10/10 Excellent

Matt, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money and close to Uni
Friendly staff, clean rooms, comfortable beds, good heating. Short walk to University. Great value for money.
Dear Matt, thanks so much for taking some time out to post a review and to award us full marks! It's wonderful to read that you had a pleasant stay with us. Thank you for mentioning the service received from the team. We are very fortunate to have great staff with us who love what they do and they gain great satisfaction out of reading that they have had a positive impact upon your stay. We hope to see you next time.

10/10 Excellent

eddie, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly a management team
The hotel is very comfortable and cozy and the management team is outstanding! Although we arrived past midnight our rooms were waiting for us with coffee, tea, milk and cookies

10/10 Excellent

Jay, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. They had plenty of knowledge about the whole of New Zealand, from places to go and check-out/explore/experience for the day, to other places with great accommodation around the country. The room was spacious, neat, tidy and very clean. The unlimited use of free wifi was definitely appreciated. Most places in NZ will only give you 100Mb for your stay, or charge you upwards of $10 for just 10 minutes use. So this was a bonus. It's close to plenty of shops and is in a beautiful part of the city. It is easy access by car, and you will be able to park your car securely on the premises. I was there during the 5.7 earthquake and the building held up really well. Nothing was damaged. It's a safe place to stay.

8/10 Good

Justin, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly
More than accommodating when they were fully booked and I needed an additional night. Found me a nice room somewhere else when the whole of Christchurch appeared to be booked out. Thanks

8/10 Good

Joyan, Mississauga,ON Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location.
Good, overall but the neighborhood is too crowded for a good night's sleep.
Response from Zeta on Jan 11, 2016
Dear Joyan, thank you very much for your time in leaving us a review. We're happy to hear that you were pleased with our convenient location and that you had a pleasant stay. Concerning our towels we closely monitor the quality as to maintain a strong rating with Best Western and Qualmark.

10/10 Excellent

Jeffrey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand
Great service, facilitated very late check in with ease, helped us find our way the next day. Overall very nice and helpful!
Response from General Manager on Mar 11, 2017
Thank you very much for wonderful review! We're delighted to hear that you enjoy staying at our motel We're happy that you find our rooms to be clean and comfortable, thank you also for commenting on our exceptional staff who will go out of their way to make our guest's stay rememberable. We look forward to your next visit to Christchurch.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant property but with road noise
All in all a nice property with all the facilities we required but would recommend asking for a room away from the street. There was a lot of road noise which disturbed sleep unfortunately. Other than that, a good stay.
Response from Zeta on Nov 23, 2015
Dear guest, thank you for your time in leaving us a review. We're pleased to hear that you enjoyed your stay with us. We do apolagise about the road noise. Our windows are double glazed to help prevent noise from coming into the rooms, we also recommend our guests to keep the windows closed if there is any noise. Thank you once again for the feedback. We hope to see you soon.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The Clyde
Staff was pleasant. Neighborhood short walk to Uni but not much else to offer. Linens and bedding worn and dis colored.
Response from General Manager on Mar 11, 2017
Thank you very much for review! We're delighted to hear that you enjoy staying at our motel . We're happy that you find our rooms to be clean and comfortable, thank you. Our linen is from a hire company so we have passed our comment on to them. OUR staff who will go out of their way to make our guest's stay remember-able. We appreciate your feedback, noting we are extremely close tot eh University of Canterbury. We look forward to your next visit to Christchurch.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay. Close to everything. Would highly recommend staying there again.
Response from Zeta on Nov 16, 2015
Dear guest, thank you very much for leaving us an excellent review! I am excited to hear that you had a fantastic stay and that you enjoyed our convenient location. Thank you for your recommendation, we look forward to welcoming you back next time you're in Christchurch.

8/10 Good

Yi-Chiao, Australia

Liked: Cleanliness, staff & service, room comfort
Convenient location
Friendly staff at check-in. The room was old and a bit dim, but it didn't really matter. Internet was fast and unlimited. Very convenient location - Riccarton has everything and access to city centre/airport is very good.
Response from General Manager on Mar 11, 2017
Your feedback is important to us. Thank you very much for wonderful review! We're delighted to hear that you enjoy staying at our motel . We're happy that you find our rooms to be clean and comfortable, thank you also for commenting on convenient location. Bedside lamps are on the bedside tables to brighten up the rooms. We are delighted you found our Internet fast ans unlimited. We look forward to your next visit to Christchurch.

8/10 Good

Owai, NZ

Liked: Cleanliness, staff & service, property conditions & facilities
Good basic motel, clean and tidy
This motel is spacious, clean and tidy. The beds are a little firm for my taste. Sky TV, kitchenette with basic equipment. Most rooms are well back from the road and have double glazing, so generally quiet, although Riccarton road is very busy and seems to attract alot of police sirens at night. A group of shops nearby, including takeaway and dairy. Owners/managers helpful if needed.
Response from Zeta on Aug 10, 2015
Dear Owai, thank you very much for leaving us an excellent review! Thank you for mentioning our cleanliness and helpful staff. We're pleased to hear you enjoyed your stay with us, and we hope we can welcome you back next time you're in Christchurch. Thank you once again for your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Great location. Good facilities.
Response from Zeta on Aug 10, 2015
Thank you very much for an outstanding review! We're thrilled to hear that you had an enjoyable stay. Thank you for mentioning our helpful staff and motel facilities, we're also pleased that you enjoyed our location. Thank you for choosing to stay at Clyde On Riccarton, we hope to see you soon. Take care

6/10 Okay

Jen, New Zealand

Liked: Cleanliness, property conditions & facilities, room comfort
Great location handy to mall and restaurants
friendly helpful staff, back room so very quiet, good parking, room clean and spacious.
Response from Zeta on Aug 10, 2015
Dear Jen, thank you for your time in leaving us a review. We're thrilled to read that you enjoyed our location and the cleanliness of our motel. We also appreciate you kind comments toward our helpful staff. We hope to see you next time you're in Christchurch

10/10 Excellent

richard, dunedin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy to everything
Great staff, great rooms, and very warm,especially for the middle of winter.over all excellent
Response from Bob on Jul 20, 2015
Dear Richard, Thank you for leaving an excellent review after your recent stay with us. It's a pleasure to read that you enjoyed our friendly service and our warm comfy rooms. We're pleased you had a pleasant stay, we hope to welcome you back soon.

8/10 Good

Lluisa, Dunedin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
We stayed in a one bedroom apartment. Comfortable and clean. There was a nice breakfast special for a very good price served in the room.