Executive Studio Suite | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle

Reviews of Carnmore Hagley Park

4 out of 5
Carnmore Hagley Park
22 Riccarton Road, Christchurch

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 258 reviews" "
Rating 8 - Good. 90 out of 258 reviews" "
Rating 6 - Okay. 29 out of 258 reviews" "
Rating 4 - Poor. 4 out of 258 reviews" "
Rating 2 - Terrible. 5 out of 258 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, a brilliant find after so many disappointing motels in ChCh
Stayed 1 night in Mar 2024
Response from Helena on Mar 25, 2024
Hi Ross,Glad to hear you had a great time and we appreciate your comment. We always put a pride to our rooms and cleanliness and happy to new suggestion to try from our guest.Kind regardsCarnmore Hagley Park team

6/10 Okay

Stuart

Business traveler, Traveled with partner
Liked: Staff & service
Generally the room was okay and comfortable with clean sheets and towels provided and plenty of hot water and good kitchen facilities although it had not been cleaned well, lots of dust, including the top of the headboard in the bedroom and debris on the bathroom floor it was also positioned close to a busy road so traffic noise was a small factor
Stayed 1 night in Mar 2024
Response from Helena on Mar 25, 2024
Hi Stuart,Thank you for your feedback. We value your observation and will definitely look to provide constant cleanliness of the rooms. Unfortunately some of our rooms facing the road side and they could be a little noisier if there is a heavy traffic. We are looking for improvements in these rooms to provide more comfortable stays.Kind regardsCarnmore Hagley Park

8/10 Good

cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Linen and bed were excellent, however bathroom window would neither open nor close, so was noisy and draughty.
Stayed 2 nights in Mar 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
It was close ride to railway station with taxi and reasonable distance from the airport.
Stayed 2 nights in Mar 2024
Response from Helena on Mar 25, 2024
Hi Don,Thank you. We are lucky to have just under 5 minutes ride to Scenic Railway Station and 20-ish minutes to Airport. Close to most popular mall in the city and plenty of opportunity to grab something to eat around or visit our Hagley Park for relax time. We are happy to hear you had a great time.Kind regardsCarnmore Hagley Park Team

6/10 Okay

Peter

Liked: Cleanliness, staff & service
The property is right on a main road, used for trucks during the night... so noisy all night!
Stayed 1 night in Mar 2024
Response from Helena on Mar 25, 2024
Hi Peter,sorry to ear that your room was noisy overnight from the road. We value your feedback and working on the solution to soundproof the rooms on the road side of the building. Kind regardsCarnmore Hagley Park

2/10 Terrible

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Richard on Mar 4, 2024
Hi Tony,We're very sorry you had such a bad stay with us, please feel free to reach out to us directly to let us know exactly what the issue was as we are always looking to improve our product.Best wishes,Richard

10/10 Excellent

Ebonie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service lovely room had a really nice stay!
Stayed 4 nights in Feb 2024
Response from Brooke on Mar 15, 2024
Thanks for taking the time to leave us such a great rating Ebonie!

10/10 Excellent

Richard

Traveled with family
Good location close to cbd.
Stayed 4 nights in Feb 2024
Response from Richard on Mar 4, 2024
Thanks Richard! Hopefully we'll get to host you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good location just a short walk to the botanical gardens and westfield shoppping mall. Close to restaurants as well
Stayed 1 night in Feb 2024
Response from Richard on Mar 4, 2024
Thanks David, we're very glad we were able to give you such a good stay.

10/10 Excellent

Prahlad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room
Stayed 2 nights in Feb 2024
Response from Richard on Feb 5, 2024
Thanks Prahlad!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and great value for money.
Stayed 2 nights in Jan 2024
Response from Richard on Feb 5, 2024
Thanks Carolyn!

8/10 Good

jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Richard on Feb 5, 2024
Thanks for taking the time to leave your rating Jo!

6/10 Okay

Becky

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Response from Richard on Feb 5, 2024
Hi Becky,We're sorry we didn't rate higher during your stay. We are always looking for ways to improve so hopefully we can improve on whatever you felt let us down.Best wishes,Richard

10/10 Excellent

Kelsi

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Richard on Feb 5, 2024
Thanks for such a kind rating Kelsi!

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Richard on Feb 5, 2024
Thank you Peter!

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities
Really liked the Accommodation, was great for what we needed. Only small issue we noticed is getting in and out of the toilet, having to nearly stand over the toilet to shut the door, wasn't much room. apart from that everything was fine, friendly welcome staff walking around were polite. Will definitely be back.
Stayed 1 night in Dec 2023
Response from Richard on Feb 5, 2024
Hi Jeanette,Thank you for taking to time to leave us your review!We're really glad you liked our room, and we do apologies if the toilet was a little small, we have looked into possible solutions to this but unfortunately the architecture of the building won't allow us to make any major adjustments.We look forward to hosting you again though, and do note that our Executive 2 Bed Studio does have a much larger bathroom, although the room itself has a different layout.Best wishes,Richard.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Richard on Feb 5, 2024
Thanks for the great rating Jason!

8/10 Good

Lani

Stayed 1 night in Dec 2023
Response from Richard on Feb 5, 2024
Thanks Lani!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large lounge/dining area plus bedroom. All well maintained.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Aliya

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay! Super easy check in and the staff were lovely.
Stayed 1 night in Nov 2023

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Pauline

Stayed 1 night in Nov 2023
Response from Richard on Feb 5, 2024
Hi Pauline, we're sorry we didn't rate higher during your stay, hopefully we can improve on whatever the issues were.

2/10 Terrible

CHEN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really bad experience at this hotel. Their bathroom is very slippery and I slipped over at the bathroom. Because of this , I went to hospital and got three stitches. Not a nice travel experience.
Stayed 1 night in Nov 2023

10/10 Excellent

Jarred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Richard on Nov 22, 2023
Thanks for the great rating Jared!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, love Hagley Park, clean and tidy. Construction next door has made a mess of the driveway entry but still a fantastic place to stay.
Stayed 1 night in Nov 2023
Response from Richard on Nov 16, 2023
Hi Margaret,Thank you very much for such a great rating, we are expecting the restaurant construction to be completed in the next few weeks and once that is we will have our driveway completely resurfaced so hopefully we can host you again with the repairs all finished.Best wishes,Richard

6/10 Okay

Peter

Traveled with partner
Disliked: Cleanliness
Good location. Upon arrival room was smelly and dark stuck beside housekeeping cupboard. Under a ceiling of roof so no direct light. Housekeeper said to leave room open to air out as it was smelling of food. We were moved to another unit. Shower had mould inside and out. They need to remove silicone and reapply. Quite noisy due to building site next door. Had a great meal at Thai Orchid over the road.
Stayed 3 nights in Nov 2023
Response from Richard on Nov 13, 2023
Hi Peter,Thanks for taking the time to send us your feedback.We did investigate the smell in your original room, unfortunately we couldn't identify anything out of the ordinary, though we did thoroughly clean everything in the kitchen from top to bottom just to make sure there was nothing we couldn't detect.We will also look at getting the silicone replaced on the shower ASAP, thank you for pointing this out.Best wishes,Richard

6/10 Okay

Carla

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Would not stay here again. Especially with children due to being a very noisy property. Our room was very run down, paint peeling off walls, uneven floors and had a very strong damp smell. Our room was loud, could hear conversations of neighbours through walls and loud stamping through the facility. Netfilx did not work, extra lamps didnt work. Postive was the house keeping which was completed to a very high standard on a daily basis.
Response from Richard on Nov 13, 2023
Hi Carla,Thanks for taking the time to send us your feedback. We provide smart TVs in our rooms, these do require customers to log in with their own accounts to services like Netflix, Disney, and Prime.We're very sorry that the room looked a little run down when you stayed, we did fully renovate the property in 2021, and have now begun repainting the rooms one-by-one, we will make sure the room you stayed in is at the top of the list.Best wishes,Richard

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious unit with a separate toilet from the bathroom that had a great heater and space to put your sponge bag. The living area just needed some comfortable seating as only had dining chairs. Comfy bed and good blackout curtains. We will stay here again.
Stayed 1 night in Oct 2023
Response from Richard on Nov 13, 2023
Hi Jenny,Thanks for taking the time to send us your feedback.We are looking in to extra seating options for our studio rooms, the issue is that these rooms don't all have enough space for an extra sofa without feeling a little crowded, but we are working on it!Best wishes,Richard

6/10 Okay

Chloe

Stayed 1 night in Oct 2023
Response from Richard on Nov 13, 2023
Hi Chloe,Thanks for taking the time to leave us your feedback.We're sorry your stay wasn't better, while we're not sure exactly what the issue was we are constantly reinvesting in, and working to improve our product so we do hope whatever the issue was will be resolved as part of that process.Best wishes,

10/10 Excellent

Anand

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Richard on Nov 13, 2023
Thanks Anand!

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic modern super clean room. Comfy bed and great shower. I highly recommend this property
Stayed 1 night in Oct 2023
Response from Richard on Nov 13, 2023
Thanks Anna!

8/10 Good

Rex

Stayed 1 night in Oct 2023
Response from Richard on Nov 16, 2023
Thanks for taking the time to send us your feedback!

6/10 Okay

Lynette

Business traveler, Traveled with family
Liked: Staff & service
Good location with restaurants in the area Could be cleaner and bedding need more blankets
Stayed 1 night in Oct 2023
Response from Richard on Nov 13, 2023
Hi Lynette,Thank you very much for taking the time to leave us your feedback. All of our rooms do have extra blankets available in the cupboards, we will investigate and make sure none are missing.Best wishes,Richard

10/10 Excellent

Sandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Oct 2023
Response from Richard on Nov 13, 2023
Thanks Sandeep!

10/10 Excellent

PRATEEK

Stayed 1 night in Oct 2023
Response from Richard on Nov 13, 2023
Thanks Prateek!

10/10 Excellent

PRATEEK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful stay
Stayed 2 nights in Oct 2023
Response from Helena on Oct 11, 2023
Thank you. Happy to hear you had a great stay.

4/10 Poor

Rosie

Disliked: Cleanliness, property conditions & facilities
The property was a bit run down and dirty. The shower drain was blocked so we could not use the shower.
Stayed 1 night in Oct 2023
Response from Richard on Nov 13, 2023
Hi Rosie,Thanks for taking the time to send us your feedback,Unfortunately we were not made aware of the issue during your stay so we were not able to remedy immediately.Hopefully your onward journey went well.Best wishes,Richard

10/10 Excellent

Sharon Veeral

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed here and we love it. Close to everything and good value for money.
Stayed 1 night in Oct 2023
Response from Helena on Oct 11, 2023
Thank you. Happy to hear you had a great stay.

8/10 Good

Sandeep kaur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay.
Stayed 4 nights in Sep 2023
Response from Helena on Oct 11, 2023
Thank you. Happy to hear you had a great stay.

8/10 Good

Aleisha, Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and accomodating. I was charged to my credit card even after stating pay at property. Unfortunately i didnt get a very good sleep as the outside lights are to bright the room was lit up all night. Property was clean and tidy. Bed comfortable. Cleaning staff were friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Richard on Sep 24, 2023
Hi Aleisha,Thank you very much for writing your review, we have fitted new curtains in most of our rooms in order to address the issue, there must be something we have missed in one of the rooms which will look into immediately - thank you for bringing this to our attention.Hopefully your onward journey went well!Best wishes,Richard

10/10 Excellent

Kharmie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 1 night in Sep 2023
Response from Richard on Sep 24, 2023
Thank you Kharmie!

6/10 Okay

Lauren

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was food in the fridge which had obviously not been cleaned. Also dust on the surfaces in the bathroom and stains on the back of the door, unsure what that was. The curtains were falling off the track which generally gave it a sloppy appearance. The room was also noisy. I could hear children screaming in the next room and someone snoring. Probably won’t stay here again unfortunately.
Stayed 1 night in Sep 2023
Response from Richard on Sep 17, 2023
Hi Lauren,We're very sorry to hear about your experience with us as that is certainly not an acceptable level of service.We will speak with all staff involved and make sure our cleaning procedures are being followed.We will also have the curtains repaired immediately, thank you for bringing this to our attention.Best wishes,Richard

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Helena on Sep 14, 2023
Hi Michelle,Thank you for an amazing score for us.Kind regardsHelenaReception Carnmore Hagley Parek

10/10 Excellent

Catherine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay. Great location with easy walk to town and Westfield. Good amenities in area if in need of a feed, a choccy bar or bottle wine 😉 Thankyou 👍
Response from Richard on Sep 15, 2023
Thanks for the great rating Catherine!

10/10 Excellent

qiaoer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2023
Response from Richard on Sep 15, 2023
Thanks Qiaoer!

8/10 Good

Lesley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This accommodation was perfect for what I needed - close to where I was working each day - friendly Receptionist when I arrived - had a couple of lights that didn't work (they never got fixed while I was there) - shower could have done with a bit of Exit Mould around the edges!! Nothing too major!!
Stayed 6 nights in Aug 2023
Response from Richard on Sep 24, 2023
Hi Lesley,Thanks for taking the time to leave us your review, we really appreciate the feedback!The lights have now been repaired, sorry this wasn't done during your stay!Best wishes,Richard

10/10 Excellent

Janet

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Got a free upgrade. Was clean, warm and had all the facilities.
Stayed 1 night in Sep 2023
Response from Helena on Sep 14, 2023
Hi Janet,Happy to hear you had a great stay.Looking to see you with us again.

10/10 Excellent

Marama

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy room. Friendly and helpful staff. Would stay here again.
Stayed 1 night in Sep 2023
Response from Richard on Sep 15, 2023
Thank you very much for your kind review and rating, hopefully your onward journey went just as well!

2/10 Terrible

LUPING

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I liked the rooms, they were clean, tidy and fairly new. I didn't like their service and outside facilities. Their service was awful! We were travelling back to Christchurch late night, and the staff didn't turn heating on, even with windows open, leaving the whole place extremely cold after midnight, it was raining too, the beddings were moist! We're a family with two little kids, but we had no option but to let kids go straight to wet and freezing bed without heating, their bedroom window right next to bed was open!!! As we travelled so much and arrived late, especially in the awefully cold and wet bed we didn't sleep much, I called the staff if we could check out at 12 instead of 10am, he said no problem, just another $20. To be polite, I said it's okay, we'll leave. However, this place makes me think all they care about is money! Why couldn't they close all the windows and turn the heater on for us to arrive in nice and warm environment as we have already paid for the service?! We have stayed at a few places in Christchurch, all about the same price $150, every other place has delivered high standard service by turning the heater on before arrival, having the rooms all warmed up and dry, always having someone available at reception, open to guests' requests without asking for money first, just friendly, understanding and considerate, and this is all hospitality industry should be like. We will never ever go back to this place again!
Stayed 1 night in Sep 2023
Response from Richard on Sep 15, 2023
HI Luping,We're very sorry you felt let down by the service during your stay. When we sell our rooms we are very clear that our check-out time is 10:00am, like most other accommodation providers we do charge extra for late check-outs beyond this time.During colder weather we do normally close the windows and leave the heating running as you described, so I am not sure why this was missed during your stay and we will make sure all staff are aware of the issues.Best wishes,Richard