Ratings based on 62 Verified Reviews

3.9 out of 5
80% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Josheel

Awesome service

Posted Apr 16, 2017 on Hotels
Very happy with the cleanliness and the size of the room. Front desk service was awesome. Thank you for the great facilities and warm welcome. I would recommend this motel to everyone.
Comment from Hotel Management
Apr 25, 2017 by Rose, Hotel Management
Thank you for your lovely comments and we look forward to having you stay again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2017
Pros: Location to town. Friendly staff.
Cons: Room and bathroom could do with some refurbishment. Maybe ask for a larger room and away from traffic noise.
Hotel okay for one night stay and not too far from airport. Room very cramped though so would not stay for more than one night. Could hear traffic on busy main road but this may have just been location of our room. Others seemed further away from road. Man on reception was very friendly and gave us lots of info and tips on area and money off voucher for local pub restaurant, very nice food.
4 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you! Your high score means a lot to us, as we pride ourselves on excellent customer service, for which we've become well known. All the best for the coming year. Regards, Rose
2 out of 5
by A verified traveler

'Reserving the right'

Posted Oct 3, 2016 on Wotif
Pros: Near airport (11 KM)
Cons: Communication re changes in booking would be appreciated. Also we used AMEX to book but were told on arrival that they did not accept AMEX
Location: Have no idea where the photo was taken - but it was a lot smaller and more crowded in realtity.
We arrived to find that the two bedroom unit we had reserved had been given to another client as the manager 'reserves the right' to do this. We were put into a one bedroom unit with another bed in the TV area. While it was clean and comfortable, it was not what we asked for and were looking forward to.
Comment from Hotel Management
Nov 17, 2016 by Owner, Hotel Management
Hi, thanks for taking the time to writer a review. We're not sure what photo you are referring to, but all of our photos are an accurate and honest representation of the motel and have been verified as such. While we always do our very best to ensure that our motel meets guests' expectations, occasionally we are unable to do this. In your case for instance, earthquake victims were forced to stay here longer than originally expected, as their home hadn't been repaired in time. We made a call to accommodate you in another unit rather than kick them out. We're very sorry to have inconvenienced you. Thanks
3 out of 5
by A verified traveler from selwyn

average stay. Minimal parking. Low end facilities

Posted Jun 23, 2016
Due to the position of the bed next to an a frame ceiling I continually banged my head dispute ducking, an average motel, older fittings some loose
Comment from Hotel Management
Aug 19, 2016 by Garden City Motel , Hotel Management
Hi Carol, thanks so much for taking the time to write a review for us. Sorry your stay was not as pleasant as it could have been, but if you return, you'll see that we have made huge improvements to every unit. We're not sure what you mean about the parking, as we have several spare parks and don't usually have any trouble, unless a few visitors park in the guests' parks, which we actively manage, providing we're informed. Take care, Rose
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge England

Lovely base for the end of our trip

Posted Jan 15, 2016
Warm and friendly welcome, nice motel nice location not far from city centre. Also handy for the really outstanding Willowbank wildlife park.
Comment from Hotel Management
Aug 19, 2016 by Garden City Motel , Hotel Management
Thanks for the great review Martin, it was lovely to have you here and we'd love to see you again in the future! Warm regards, Rose
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 12, 2016
The room was too small, no space for luggage and our stuff
Comment from Hotel Management
Jan 15, 2016 by Owner, Hotel Management
Hi, you must have chosen to stay in the compact and budget-priced queen studio unit, when it sounds like you needed to book one of our other units, which although cost a little bit more, are ridiculously spacious! Thanks for staying though. Regards, Rose
4 out of 5
Recommended
for Everyone
by A verified traveler from Mackay, Queensland

Good motel but parking space at a premium

Posted Nov 16, 2015
Booking in was easy and staff were friendly and helpful. No breakfast venue on site but a continental breakfast was provided to our room at a reasonable price. Room was very comfortable although bathroom is a bit dated.
Comment from Hotel Management
Nov 20, 2015 by Rose, Hotel Management
Thanks Trevor, glad you enjoyed your stay! Regards, Rose
4 out of 5
Recommended
for Everyone
by A verified traveler from carleton, mi

Great location

Posted Nov 12, 2015
Nice motel, friendly staff, cleanrooms. recommended
Comment from Hotel Management
Nov 19, 2015 by Rose, Hotel Management
Thanks for your positive and helpful review Andy. It was really nice having you staying here and we hope you'll come back! Cheers, Rose
4 out of 5
Recommended
for Couples
by Paul

Good for a quick stay!

Posted Nov 5, 2015 on RatesToGo
Internet was fast and room was clean - what more do you need!? It's about 6km from the airport which is 12 minutes drive to the airport.