Hi CarrieMany thanks for taking the time to review our property.Please note that as a hotel, rather than motel, we do not have cutlery and crockery in our rooms as a default, but it is always available for our guests upon request.When staying with us next time, please don't hesitate to give our friendly reception team a call and they will be only too happy to assist.We hope to see you again soon.Warm regardsThe Cotswold team

Thank you Varghese, We are pleased to see you have enjoyed your stay and look forward to welcome you back. Kind regards, The Team, Scenic Hotel Cotswold

Thank you for the review, Inge! We'll check out the bed in your room and see what we can do to improve the experience.Warm regardsThe Cotswold team

Thanks so much, Kelvin!We hope your hospital visit went well and hope to see you again soon.Warm regardsThe Cotswold team

Thank you for your review. We're glad you found our check-in process easy and appreciated our ample free parking. We apologize for any inconvenience with the comfort of the beds and will address the issue promptly. We hope to welcome you back for an improved experience in our newly refurbished room types.

Thanks so much, Chin Sia. We hope to see you again soon!Warm regardsThe Cotswold team

Thank you for your positive comments, Jaswant!We look forward to having another opportunity to host you soon.Warm regardsThe Cotswold team

Thank you for the review, Te Ana Nui.Warm regardsThe Cotswold team

Thanks so much for the lovely review, Merle!We're so glad to see that you enjoyed the hotel and hope to have another opportunity to host you soon.Warm regardsThe Cotswold team

Hi MatthewMany thanks for your positive review of our hotel. We apologise that you were not notified in advance of the pool closure; sadly we had some major drainage issues that took some time to remediate. We did take references/photos of the pool off all websites, but perhaps your booking was made before this.In any case, it's great to see that you enjoyed your stay and we hope to have another opportunity to host you soon. We're pleased to advise that the pool is now fixed.Warm regardsThe Cotswold team

Hi LorenzThank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that overall, your experience was enjoyable.We would like to clarify our stance on the CC surcharge to ensure transparency. It's important to note that we do not directly 'charge' the CC surcharge; rather, we pass on the transaction fee imposed by the banks. Without passing on this cost, we would essentially bear an annual overhead of approx. 50,000. This is a burden that, in fairness, should be attributed to the customer using their credit card, rather than being absorbed by us. To offer alternatives, we provide options for cash and EFTPOS payments, both of which do not incur any surcharge.It's also worth mentioning that many small businesses in NZ have adopted a similar approach due to the financial constraints they face. While we understand that it may be inconvenient, the root of the issue lies with the banks imposing these fees rather than the businesses navigating through this challenge.Thank you again for sharing your thoughts, and we hope to welcome you back for another enjoyable stay in the future.Warm regardsThe Cotswold team

Hi MariaWe're sorry to see that you didn't enjoy your stay with us. If you have any specific feedback, please do contact the hotel directly so we can discuss.Warm regardsThe Cotswold team

Many thanks for the positive review, Kelly!Warm regardsThe Cotswold team

Hi VanessaThank you for your kind words about our excellent staff.We appreciate your feedback regarding the room condition. It's worth mentioning that we've recently refurbished 41 of our rooms to a very high standard, and we'll continue working to enhance our guest experience. We hope to welcome you back to enjoy our upgraded accommodation offering at some stage.Warm regardsThe Cotswold team

Hi MattWe're very disappointed to see that your stay fell below your expectations.If there are any specific details you'd be willing to share, we'd appreciate you contacting the hotel directly.Warm regardsThe Cotswold team

Dear JonThank you for your kind words regarding our staff's assistance and our efforts to return your belongings. We appreciate your understanding regarding the dated units and refurbishment needs. Your feedback is valuable, and we'll consider it in our ongoing efforts to improve our facilities.Warm regardsThe Cotswold team

Thank you Ashish, for the lovely review. We are thrilled to hear that you have enjoyed your stay and look forward to welcome you back. Kind regards,The Team Scenic Hotel Cotswold

Hi MattWe so glad to hear you loved the changes!! The refurbishment has definitely made a major difference, and we are very proud of the quality of rooms that we are now able to offer.Hoping to see you again soon!Warm regardsThe Cotswold team

Hi SheikWe're very sorry to hear of your experience at Scenic Hotel Cotswold. We would be most grateful if you could provide more specific information so we can ensure your concerns are followed up with the Housekeeping team. Please give us a call on 03 355 3535 at your convenience.Warm regardsThe Cotswold team

Many thanks for your review, Christina.Warm regardsThe Cotswold team

Hi KellyThanks for the review and sorry to hear you had issues with the heat pump! It seems to be working okay, so please give us a call at reception if you have any difficulties on your next stay; we'll be only too happy to help.Warm regardsThe Cotswold team

Hi RyanThank you for bringing these issues to our attention, and we're very sorry that we missed the mark on this occasion. Your experience is far below the standard that we strive to deliver.We hope that you will give our fully refurbished rooms a try on your next visit.Warm regardsThe Cotswold team

Thank you very much, Katie, for the fantastic review! The staff will be overjoyed to read your feedback.We look forward to welcoming you back.Kind regards,The Cotswold Team

Thanks so much for the perfect score, Pam!Warm regardsThe Cotswold team

Many thanks for the positive review, Ron.We hope to see you again soon.Warm regardsThe Cotswold team

Thanks so much for the lovely feedback, Geoffrey. We're delighted to hear that you had a great time at the Cotswold and would look to stay with us again.We look forward to seeing you again on your next trip to Christchurch!Warm regardsThe Cotswold team

We're sorry to see that you didn't enjoy your stay with us, Lamea. Please do give the hotel a call on 03 355 3535 if you would like to discuss your experience in further detail.Warm regardsThe Cotswold team

Many thanks for the positive review, Jennifer. We really appreciate it!Hope to see you again soon.Warm regardsThe Cotswold team

Dear Simon, Thank you for your great review! We're thrilled to hear you have enjoyed our hotel's location, room size, and services. We appreciate your loyalty and look forward to welcoming you back in Christchurch.Kind regards,The Team Cotswold

Thank You sheik aslam for the 4 star review. We look forward to welcome you back on your next visit to Christchurch. Kind regards,The Team Cotswold

Thanks Lorina, we really appreciate the positive comments and look forward to hosting you again.Warm regardsThe Cotswold team

Thanks for the positive review, Joshua! We're not too far from having everything finished; next up is the restaurant, which starts in August.We look forward to showcasing the hotel to you once the refurb is complete!Warm regardsThe Cotswold team

Thanks so much for the wonderful review, Nikki. The team will be delighted!We're so glad you enjoyed your stay and look forward to hosting you again soon!Warm regardsThe Cotswold team

Thanks for the fantastic review, Mari-Elize. We're so glad that you enjoyed your stay with us!Hoping to see you again soon.Warm regardsThe Cotswold team

Many thanks for the lovely review, Lesley.We can't wait to see you again!Warm regardsThe Cotswold team

Thank you for the lovely review, Aimee. Next time you are staying with us, please do let the front office team know of any requirements that you have in the room, and they will be delighted to assist. We look forward to seeing you again soon.Warm regardsThe Cotswold team

Many thanks for the lovely review, Natasha.We hope to see you again soon.Warm regardsThe Cotswold team

Hi RahulThank you for taking the time to review the hotel. We're disappointed to see that your stay was only average. If you have any specific feedback, we'd welcome the opportunity to speak with you directly.Warm regardsThe Cotswold team

Thanks so much for the lovely review Matt, that's amazing! We're so glad that you had a great stay with us.We can't wait to host you again on your next visit!Warm regardsThe Cotswold team

Thanks for the 10 out of 10, Loretta! We're so pleased to see that you enjoyed your stay.Warm regardsThe Cotswold team

Thank you Raewyn for 5 star review and choosing Scenic Hotel Cotswold. We look forward to welcome you again. Kind regards, Team Cotswold

Hi StephenMany thanks for the five-star review.Sorry to hear about the spiders, which we are assuming are the Daddy Long Legs that sometimes find their way in. We have given the room a good check over now.Regarding the upgrades, please note that 41 of our 77 rooms have been fully refurbished. Unfortunately it seems you booked a non-refurbished, Standard Room, on this occasion. Next time, we would encourage you to book an Executive Room to see all of the amazing changes we've made : )Hope to see you again soon.Warm regardsThe Cotswold team

Thanks so much for the review, Yaqin!Warm regardsThe Cotswold team

Many thanks for the review, Sanjesh!Wishing you all the very best.Warm regardsThe Cotswold team

Thanks for the lovely review, Anibal. We're so pleased you enjoyed your stay and look forward to hosting you again soon.Warm regardsThe Cotswold team

Thanks so much for your review, Val. We're sorry to see that your stay was only average and hope to exceed your expectations next time.Warm regardsThe Cotswold team

Many thanks for the positive review, Rob! The rooms are indeed large; perhaps the the largest in Christchurch!We look forward to hosting you again soon.Warm regardsThe Cotswold team

Dear RoseThank you for taking the time to leave us a review of your recent stay with us. We are sorry to hear that you were disappointed with your experience.We take guest feedback seriously, and apologise sincerely for the unpleasant smell in your room. This is not the standard of cleanliness and comfort that we strive to provide to our guests. Regarding the broken down cars outside the rooms, please know that we take pride in maintaining a clean and safe environment for our guests. We made a note of your comments and took immediate steps to ensure that this issue was addressed.We appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide a more satisfactory stay.SincerelyThe Cotswold team

Dear RakeshThank you for your feedback regarding your recent hotel stay. We apologise for not providing a separate dining table during dinner, despite the availability of vacant tables. However, we are glad to hear that our staff were helpful. We will address this matter with our team to ensure a better dining experience for our guests. We appreciate your comments and hope to welcome you back soon.Warm regardsThe Cotswold team