Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Timaru

Better than an expensive suite in Queenstown!

Posted May 18, 2016 on Wotif
Pros: Prompt, polite and professional staff. Onsite facilities. Clean and comfortable room. Location - you were so easy to find.
Location: Westfield mall was nice and close, including other shops like a bottle store across the road.
We have been on our honeymoon and have stayed here and there in the South Island. Our stay at the Pavilion Hotel was the best by far. I used to work in hotel and tourism management and I was impressed by the customer service and the facilities on site. Our daughter left her beloved Elmo behind in the room however this was no trouble for the staff to locate and send back to us asap. Also, the meal we had at the restaurant was 10 out of 10! Not just because of the delicious food, but also because of the fabulous wait staff. You guys could teach a thing or two to some of the hospo staff in Queenstown that we encountered. We will be back! Thank you.
Comment from Hotel Management
Jun 3, 2016 by TK, Hotel Management
Hi Rachael, Thank you for such a great review we really do appreciate it. We are so glad that you enjoyed your stay and noticed our fantastic staff they truly are the heart of the hotel. We do hope to see you again in the future.
4 out of 5
by A verified traveler from NZ

Nice hotel close to restaurants .

Posted May 17, 2016 on Wotif
Pros: Central location within Christchurch.
Comfortable unit with all amenities. Compact studio , well presented. Would stay in larger studio next time.
Comment from Hotel Management
Jun 2, 2016 by TK, Hotel Management
hi Trish, Thank you for your feedback. We are glad you enjoyed your stay and we hope to see you again in the future.
3 out of 5
by A verified traveler from nz

Bit dated

Posted May 15, 2016 on Lastminute
Room was very dated. But bed and pillows comfy and room was nice and quiet
Comment from Hotel Management
Jun 3, 2016 by TK, Hotel Management
hi Lauren, Thank you for taking the time to place feedback. We are glad that you enjoyed our comforters we do get a lot of good feedback about them. We hope to see you again soon.
4 out of 5
by A verified traveler

Long weekend stay

Posted May 1, 2016 on Lastminute
The overall experience was good, the staff let it down a bit as they clearly did not want to be there.. The breakfast crew were excellent, happy and more than willing to help.
Comment from Hotel Management
Jun 1, 2016 by TK, Hotel Management
hi there, Thank you for your review. This was a little disappointing to read about the staff we always get such good feedback. We hope to see you again in the future
4 out of 5
by A verified traveler from Sydney

Great location

Posted Apr 30, 2016 on Wotif
Pros: Location, cosy
Cons: Repair in rooms
Location: Merrivale and easy airport access
Could hear other visitors above me and next door. Heard a few interesting conversations. Stayed 2seperate nights, spa bath in first made the most dreadful squeaking motor noise which spoiled the whole reason for having a spa bath 2night the basin tap moved freely around , good general maintain ace required. Smile staff smile, welcome with a smile.
Comment from Hotel Management
Jun 1, 2016 by TK, Hotel Management
hi Alice, Thank you for your feedback. We do apologize for the noisy spa, I do hope that we did our best to try and move you to a different room. We hope to see you again sometime.
5 out of 5
by A verified traveler from Dunedin

Home away from home

Posted Apr 29, 2016
Pros: Private facility and very family friendly
Cons: Nothing
Location: Great location for what we needed. Excellent for families
We had a fantastic stay, great unit and was like our own home away from home. Our children loved the facilities. Would definately recommend and go back again. Thanks.
Comment from Hotel Management
Jun 2, 2016 by TK, Hotel Management
hi Pauline, Thank you for your feedback and we are happy you enjoyed your stay. We hope to see you again sometime.
5 out of 5
by A verified traveler

Great location

Posted Apr 26, 2016 on Orbitz
Pros: everything
We were happy with everything about this hotel. The rooms were huge and very comfortable. The staff were very friendly
Comment from Hotel Management
Jun 1, 2016 by TK, Hotel Management
hi there, Thank you for your review. We are glad you enjoyed your stay and our fabulous staff. We hope to see you again in the future.
3 out of 5
by Kevin from Perth

Sightseeing Christchurch

Posted Apr 19, 2016 on Hotels
It's been said in a previous review but the rooms aren't very private with the main window overlooked from other rooms and car park.
Comment from Hotel Management
Jun 1, 2016 by TK, Hotel Management
hi Kevin, Thank you for your review we do appreciate it. We hope you stay again in the future.
4 out of 5
by A verified traveler from Wellington

Good affordable accomodation

Posted Apr 11, 2016 on Wotif
Nice place to stay that is close to some great shops and the central city. Would recommend.
Comment from Hotel Management
Apr 20, 2016 by TK, Hotel Management
Hi Matt, Thank you for your review. We hope to see you again in the future
3 out of 5
by A verified traveler

Convenient

Posted Apr 9, 2016 on Wotif
Pros: Location
As soon as going into the room it was over powing with cleaning chemicals and we had to open all windows to try and get this smell out. My eyes became itchy. The hotel restaurant was overpriced for the food supplied Very noisy when people came back late or left early morning
Comment from Hotel Management
Apr 20, 2016 by TK, Hotel Management
hi Juliet, Thank you for your feedback. We do apologize that your stay did not meet your expectations if we were aware of this we would of attempted to move you to a different room. We hope to see you again in the future.