Ratings based on 784 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for city undergoing big changes...

Posted Mar 18, 2017
Staff were extremely helpful. Hotel well positioned for walking around the city. A good nights sleep and easy transfers to/from airport.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Good location for a city undergoing reconstruction

Posted Mar 10, 2017
Location: Nice Italian restaurant across the road.
Staff were excellent and the complimentary drink a nice touch.
2 out of 5
by A verified traveler from Manchester UK

Needs improvement

Posted Mar 5, 2017
Pros: Staff very friendly and helpful. Good position and food in restaurant very good
Cons: Room size. Number and speed of the lifts which is very slow. Quality of fixtures which seem to be done on the cheap. Frayed carpets.
Location: Good position close to all local attractions
Very small room. No space to move around and felt very claustrophobic. Cracked sink in the bathroom and frayed carpets. This room was definitely not a four star. There were only two lifts for 22 floors and no service lifts so the staff were cramming in the lifts with trollies and laundry. The upside was the staff were very friendly and helpful when we complained about the above and the hotel is in a good position in relation to the city. Would not return to this hotel simply because this room was very small and not up to the standard you would expect
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Ideally located, very friendly and helpful staff. Adequate clean room; room had an additional single bed which made it a bit cramped
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

location and room size are a plus

Posted Feb 18, 2017
The location is great for walking around the city center area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to restaurants, shopping, tram

Posted Feb 16, 2017
Nice hotel close to nice restaurants, shopping, tram ...
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Convenient downtown hotel

Posted Feb 7, 2017
Pros: Location, rooms, easy check in and out
Cons: Lift speed
Location: Shops, eating places, tourist team, Cardboard Cathedral and New Start Mall in easy walking distance.
Checked in after midnight, staff member was helpful and efficient, parking for rental car in vacant lot 2 doors down at $4 per day. Room was quiet and clean, central Christchurch in easy walking distance with the tourist tram in the next building. A return trip for us, would stay there again
4 out of 5
Recommended
for Everyone
by A verified traveler

Good staff

Posted Feb 5, 2017
Good location with great staff. Close to cafe scene and nice restaurants. Good valet parking. A little on the expensive side but you get what you pay for
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Feb 4, 2017
Can easily walk to the restaurants/ bars/ sightseeing points. Room a bit small though in NZ standard.
3 out of 5
by A verified traveler

Chch

Posted Jan 25, 2017
This is where we stay every time we go to chch. But this time was disappointing. Lifts need upgrade. Tiles cracked in floor. The restaurant was not good the menus limited. What they did offer did not show case food. Nz lamb made into stew....we actually walked out in the end very disappointing. Maybe chief has changed. Other than that everything else was perfect.