Ratings based on 1,518 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good airport hotel

Posted Jul 14, 2017
Pros: Convenient, clean
Cons: connect the annex to an elevator!
Location: Airport; didn't really explore the area
I chose the hotel for its convenience to the airport...I had a very early flight the following morning. The hotel is fine, clean, seems modern and up-to-date, and the prices were quite reasonable. I selected a "bargain" and my only complaint was that the room was on the upper floor in a section of the hotel without an elevator...if you have a lot of bags, not the best situation. I did not eat at the restaurant, but it seemed quite busy and the breakfast looked good though I had to leave early and just had some fruit and coffee. Shuttle service to the airport is available 24-hours, which is nice.
Comment from Hotel Management
Jul 17, 2017 by Fui Ching, Hotel Management
Dear Reviewer Thank you for taking time to write about your recent stay with us. We are pleased that you had enjoyed your stay. Please request for a room with lift access on your next booking. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and new

Posted Jul 13, 2017
Pros: Free airport shuttle
Location: Airport nearby reason we chose to stay here, city is 8-9 km away.
We had a nice stay, hotel was new and clean had everything we needed even had a nice dinner in their restaurant.
Comment from Hotel Management
Jul 17, 2017 by Fui Ching, Hotel Management
Dear Reviewer Thank you for your feedback on your recent stay with us. Although the city is a wee way away, it is accessible by a 20 min bus ride, the bus stand is located a short distance from the hotel. We are pleased to hear that you had enjoyed your stay and dinner in our Acheron Restaurant. We look forward to see you back here again. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Posted Jul 12, 2017
Easy walk from terminal and handy eating and supermarket next door.
Comment from Hotel Management
Jul 17, 2017 by Fui Ching, Hotel Management
Dear GB Thank you for your feedback on your recent stay with us and we are pleased that you had enjoyed your stay. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Good facilities close to the airport

Posted Jul 12, 2017
Pros: Fantastic staff, very clean modern facilities
Our flight was later arriving at Christchurch, the kids we tired and restless as we the parents. A a simple phone call and the shuttle was at the airport instantly. Check in was a breeze and the room was great.
Comment from Hotel Management
Jul 17, 2017 by Fui Ching, Hotel Management
Dear Reviewer Thank you for taking time to let us know about your recent stay and we are really pleased that you had enjoyed your stay. We know how it is with travelling with children and it is great that we were able to help. Do come back again soon. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Almost perfect

Posted Jul 9, 2017
Everything was great about this hotel, in fact the best we had in our 8 days in New Zealand. I don't get why it's overall score is only 4.1! Just perfect for late arrival and early departure
Comment from Hotel Management
Jul 11, 2017 by Fui Ching, Hotel Management
Dear Reviewer Thank you for taking time to write about your recent stay with us. We are so pleased to hear that you had enjoyed your stay and we had contributed to a great holiday in New Zealand for you. We hope it won't be too long until your next journey to New Zealand and we see you back in the hotel again. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Vanuatu

Handy to airport for early mornning flights

Posted Jul 4, 2017
Pros: Location
Cons: Heating through out the hotel
Location: cheap eating restaurants
Our room was extremely cold and the heating was not working properly, after phoning the desk another heater was brought in which did help. Most comfortable bed ever.
Comment from Hotel Management
Jul 7, 2017 by Fui Ching, Hotel Management
Dear Syl Thank you for taking time to write about your recent stay with us as it is through feedback that we are able to improve on our service and facilities. We are pleased that you enjoyed the bed. Our maintenance team is currently investigating the heating system in those rooms. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Covenient

Posted Jul 3, 2017
Pros: Covenience for our short stay
Staff very helpful, room better than most, good food
Comment from Hotel Management
Jul 11, 2017 by Fui Ching, Hotel Management
Dear Reviewer Thank you for your feedback on your recent stay with us. Great to hear that you had enjoyed your stay and we look forward to see you again soon. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from b

Posted Jun 30, 2017
Heater was real hot so I turned it off. Other than that this place is mint
Comment from Hotel Management
Jul 3, 2017 by Fui Ching, Hotel Management
Dear tbone Thank you for your feedback on your recent stay with us. You are right, all our air conditioners are individually controlled from the room itself hence you were able to turn it off or turn it to a temperature that will be comfortable for you. We look forward to welcome you back again soon. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Lovely and very convenient.

Posted Jun 27, 2017
Efficient and friendly check in and check out. Lovely warm and comfortable room. Loved the shower. I appreciated the shuttle to the airport with such an early morning start.
Comment from Hotel Management
Jun 29, 2017 by Fui Ching, Hotel Management
Dear Rebecca Thank you for writing about your recent stay with us. We are pleased that you enjoyed your stay and our facilities. We look forward to see you back here again soon. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Good hotel close to the airport

Posted Jun 22, 2017
Pros: Quiet and comfortable. Gym was an added bonus.
Cons: The water pressure in the shower was a bit low.
Location: Countdown supermarket next door, as well as Coffee Club, Muffin Break, Mexacali, Burger Fuel, McDonalds and a Teppanyaki restaurant.
Very nice hotel close to the airport. Great facilities in the house including a gym which was small but well equipped. Quite quiet considering how close the property is to the airport. Ample parking, and close to a supermarket and restaurants.
Comment from Hotel Management
Jun 26, 2017 by Fui Ching Chiang, Hotel Management
Dear Pip Thank you for giving us your feedback on your recent stay with us. It is great to hear that you had enjoyed your stay and the facilities we have here. We hope to welcome you back again soon, maybe you can try some items from our restaurant menus, we have had great feedback about them too. Regards