Front of property

Reviews of Hotel Infantas by MIJ

4 out of 5
Hotel Infantas by MIJ
Infantas 29, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 256 out of 568 reviews" "
Rating 8 - Good. 231 out of 568 reviews" "
Rating 6 - Okay. 58 out of 568 reviews" "
Rating 4 - Poor. 17 out of 568 reviews" "
Rating 2 - Terrible. 6 out of 568 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfy bed, a/c works.
Stayed 6 nights in Apr 2024
Response from SERGIO N. N. on Apr 19, 2024
Good morning Steven, thank you so much, we are glad you enjoyed your stay.Kindest regards.

10/10 Excellent

Maya, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay at this property and it's my first choice in Madrid. The location is great and the staff is always friendly and helpful.
Stayed 8 nights in Apr 2024
Response from SERGIO N. N. on Apr 19, 2024
Good morning Maya, thank you so much, we are glad you enjoyed your stay.Kindest regards.

8/10 Good

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly atmosphere, clean, close to gran villla and metro
Stayed 2 nights in Dec 2023
Response from Sergio N. N. on Dec 8, 2023
Good afternoon Al,thank you so much for your review. We are glad you enjoyed in the hotel. We will let our staff know about them, of course.If you come back to Madrid we will be pleased to allocate you again.Kindest regards from all our team.

2/10 Terrible

Remco

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff unfriendly and unhelpful. Room did not get cleaned for three days, had to collect my own laundry after having dropped it off (similar for the iron and iron board, which I also had to collect at reception). Shower dreadful, massive cracks in the bath and a mattress that was on the bed during the Spanish civil war. Need I continue?
Stayed 4 nights in Nov 2023
Response from SERGIO N. N. on Dec 3, 2023
Good evening, we are sorry you didnt enjoy your stay. We take note of all your commentaries to improve day b day. Kindest regards.

10/10 Excellent

Ariana

Stayed 1 night in Nov 2023
Response from SERGIO N. N. on Dec 10, 2023
Buenas noches Ariana,muchísimas gracias por su excelente valoración, nos alegra que haya disfrutado tanto su estancia.Reciba un cordial saludo de parte de todo nuestro equipo y esperamos volver a verla pronto.

8/10 Good

Emerson

Liked: Staff & service
Stayed 4 nights in Oct 2023
Response from SERGIO N. N. on Dec 3, 2023
Good evening,Thank you for your review.Kindest regards.

6/10 Okay

Dan

Business traveler
Liked: Staff & service
Average stay
Disappointed with the room, did not match the pictures. Bathroom was not as clean as I would expect and paint peeling off the ceiling. Luckily was only here one night but expected better considering the price was over €200
Stayed 1 night in Nov 2023
Response from SERGIO N. N. on Dec 4, 2023
Good evening,thank you for your review and for your commentaries you did about the stay. We will take note of everything to improve day by day, and we invite you to come back to try to reach a better impression.Kindest regards,

6/10 Okay

Maria, Guatemala

Traveled with partner
Disliked: Amenities
The property is located at an excellent ubicación. You are like 1 block to La Gran Via. I had stared in this hotel like 2 times, but, really, right now it has become obsolete, The first hotel I visited that does not have water(free) for the guest, no UBS co connect and charge the phones. Have to ask to change towels. Could not put the A/C , because they told me it was only in warm, and really, you close everything in this not so large room, you have to open de windows. Personnel were nice, except the one who checked us in, otherwise very nice. However they should modernize their hotel, its located in a beautiful spot, near everything. I was in a hotel facing a wall. (nice?)
Stayed 3 nights in Nov 2023
Response from SERGIO N. N. on Dec 4, 2023
Good evening,thank you for your review and for your commentaries you did about the stay. We will take note of everything to improve day by day, and we invite you to come back to try to reach a better impression.Kindest regards,

10/10 Excellent

Orlando, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing area, nice place to stay.
Stayed 2 nights in Nov 2023
Response from SERGIO N. N. on Dec 3, 2023
Good evening,thank you so much for your wonderfull review.We are glad you enjoyed your stay.Kindest regards.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay, location was good, hotel staff very professional and accommodating
Stayed 4 nights in Oct 2023
Response from Hotel Infantas by MIJ on Nov 8, 2023
Thank you very much for your comments! Greetings from Hotel Infantas by MIJ.

8/10 Good

Thomas

Liked: Cleanliness
Stayed 7 nights in Oct 2023
Response from SERGIO N. N. on Oct 28, 2023
Good morning Thomas,thank you so much fir yiur review, we are glad you enjoyed with us.Kindest regards.

10/10 Excellent

Magda, Frederick

Stayed 5 nights in Oct 2023
Response from Hotel Infantas by MIJ on Nov 6, 2023
Gracias por su excelente calificación Magda! Saludos.

4/10 Poor

George

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not a 4 star hotel
My wife and I stayed here for one night in October. It's is a very good location and the staff is friendly. Otherwise, this is a step up from a motel. Furnishings are shabby and outdated. Very few outlets, In the smallish rooms. TV is about 18 inches wide.. We had one bar of soap, one. Disposable toothbrush and one cheap sponge. And the cost was outrageous. $315.09 Euros per night.
Stayed 1 night in Oct 2023
Response from Hotel Infantas by MIJ on Oct 11, 2023
We appreciate your feedback and are glad to hear that you found the location and staff friendly. However, we apologize for any shortcomings in the quality of the furnishings, limited outlets, and outdated TV. Your comments are valuable and will be considered for possible improvements. Thank you for sharing your experience.

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Hotel close to Grand via. Felt safe at night. Plenty of places to eat
Stayed 3 nights in Sep 2023
Response from Hotel Infantas by MIJ on Oct 11, 2023
Thanks for your nice comments Roland!!

8/10 Good

RANDOLPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very well located, clean and convenient.
Stayed 3 nights in Aug 2023
Response from SERGIO N. N. on Oct 31, 2023
Good morning Randolph,,Thank you very much for your excellent review. We are glad you enjoyed it and we hope to see you again on future visits to Madrid.Receive a cordial greeting from our entire team.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2023
Response from Hotel Infantas by MIJ on Oct 11, 2023
Thanks so much Sylvia!

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Staff and comfort.
Great stay, convenient (walking distance) location to all of the LGBT hot spots, shopping, restaurants, etc. Hotel was very clean and staff was helpful. Would definitely stay again.
Stayed 3 nights in Aug 2023
Response from SERGIO N. N. on Sep 3, 2023
Good morning Jason,thank you so much for your great review and the nice words about our hotel. We will show it to our staff, the will be happy to see it. Greetings from all our team and hope to see you again soon.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Great if you don't mind being warm
Gear location, service and cleanliness. The biggest drawback to starting here for me was the crappy air conditioning. It did not get cool and this I was unable to sleep.
Stayed 1 night in Jun 2023
Response from Sergio N. N. on Jun 21, 2023
Good afternoon,thank you for your review. We are glad you enjoyed your stay in the hotel. Just to clarify about our air conditioning, as a green measure, it only works when everything in the room is close (windows and door). We also have a technice service available for our customers to solve every problem they could have during thei stays.Thank you and hope to see you back soon.

10/10 Excellent

Maya, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, comfortable room, great location. Close to everything, including your choice of Metro stations. It's the third hotel I've stayed in while visiting Madrid and the best location of all.
Stayed 10 nights in Jun 2023
Response from SERGIO N. N. on Jun 18, 2023
Good evening Maya, thank you so much for your wonderfull review. Is a pleasure for us you had a perfect stay. We will inform our staff about your nice words about them and we hope to see you again if you come back to Madrid. Greetings from all our team.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in May 2023
Response from SERGIO N. N. on Jun 14, 2023
Good evening,thank you so much for your review. We are glad you enjoyed your stay and we hope to see you soon!Greetings from all our team.

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2023
Response from SERGIO N. N. on May 3, 2023
Buenas tardes Lisa,mucahs gracais por su valoración. Nos alegra que haya disfrutado de su estancia.Reciba un cordial saludo de todo nuestro equipo

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from SERGIO N. N. on Jan 21, 2023
Good morning Kristie,First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Infantas by Mij and that you appreciated our hotel and staff. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts.It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Madrid. Best regards

10/10 Excellent

Ines Aracely

Response from SERGIO N. N. on Mar 6, 2023
Buenas noches Inés,muchísimas gracias por su excelente calificación. Nos alegra que haya disfrutado en nuestro establecimiento y la esperamos cuando quiera volver por el corazón de Madrid.Reciba un cordial saludo de todo nuestro equipo.

4/10 Poor

Verified traveler

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Dust in room
The room was full of dust. Also after complaining, they said they'll clean the room but Nothing was done
Stayed 4 nights in Dec 2022
Response from Dirección on Jan 10, 2023
Dear Guest.We are sorry to hear about your experience reflected in your review.We strongly work in order to provided our guests their rooms with the maximum care and detail possible. We should investigate about what could happened during those days of your stay.We hope that you gave us another oportunity if you have to come back to Madrid. We will do whatever is possible to change your perception.Best regards from Madrid.

10/10 Excellent

Juan

6/10 Okay

john

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Fantastic Location and large bathroom. Cons: small room, old bed and thin mattress, no usb charging outlets, over rated, old property.
Stayed 3 nights in Oct 2022
Response from Director on Oct 31, 2022
Good morning, we thank you for your comments and hope that your stay in Madrid was a pleasant one.As for the hotel, we consider that we need to make some improvements and we thank you again for your opinion.Best regards from Chueca

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the Hotel Stay
Front desk personnel were courteous, professional and customer service oriented. They answer all our requests and were very helpful. Housekeeping was exceptional. The hotel has a good restaurant. The location was very convenient and safe.
Stayed 5 nights in Oct 2022
Response from Director on Oct 31, 2022
Dear Rey,We would like to thank you very much for your wonderful comments.We are very happy and proud that you liked the hotel, our cleaning, room, breakfast and particularly our service and this is surely the best compliments for a Hotel staff.It will be a real pleasure for us to host you in our hotel again.

8/10 Good

Manuel, miami

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
good location but I think its definitely NOT a 4 star I would give it 3 starts. Clean but small rooms and OLD. Need renovation.
Stayed 3 nights in Sep 2022
Response from Paula Cubero on Sep 21, 2022
Dear Manuel, thank you for your review. We take note about what you said as we are always trying to improve.WE are happy that you found our location adecuate for your trip.Regards from the centre of Madrid

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Director on Sep 11, 2022
Muchas gracias Ana por tu excelente calificación, para nosotros es muy importante saber que habéis estado a gusto con nosotros.Esperamos verte de nuevo pronto con nosotros en Hotel Infantas by Mij

10/10 Excellent

Pallavi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent in downtown Madrid.
Stayed 3 nights in Aug 2022
Response from Director on Sep 8, 2022
Thanks a lot for your nice comments about our Hotel. As you said we are very close to all the important places in Madrid city center also to the public transport so you can go walking all around the city center.We hope to see you again in the next futureBest regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is central in Madrid and close to a ton of great restaurants, bars and clubs. The staff was kind and helpful as well.
Stayed 4 nights in Jun 2022
Response from Director on Jul 7, 2022
Dear guest, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Infantas by Mij. Don´t forget our restaurant La Rita, which is one of the best in the area. We hope you could try next time We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards.

8/10 Good

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. I will stay here again.
Stayed 5 nights in May 2022
Response from Director on Jun 21, 2022
Dear Sara, Thank you so much for taking the time to share your experience at Hotel Infantas by Mij with all the travelers. We are really glad to hear that you enjoyed your stay with us and appreciated our hotel and location If you have the chance to visit Madrid once again, we will be thrilled to welcome you once again at Hotel Infantas by Mij Best regards, from Madrid city center

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and wonderful staff, however, the outdoor noise was horrible and sleep was difficult till about 2:30 am
Stayed 2 nights in May 2022
Response from Director on Jun 21, 2022
Dear guest, Thank you very much for your positive review, we are glad you enjoyed your stay and are looking forward to receiving you back again! We are sorry about the noise, our rooms are soundproofed so we don´t know what could happened in yours...maybe the noise come from inside. Very sorry about that Best regards from Chueca

6/10 Okay

Daniel

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Director on May 17, 2022
Muchas gracias Daniel por tomarse unos minutos para puntuar su paso por Hotel Infantas by Mij, para nosotros es importante conocer su opinión. Le enviamos un saludo desde Chueca

10/10 Excellent

Julisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location just off the busy street so it was very quiet and the bed was incredibly comfortable.
Stayed 3 nights in Feb 2022
Response from Director on Mar 9, 2022
Dear Julisa, We wanted to thank you for your comment about your stay at Hotel Infantas by Mij. We are glad that your stay has been pleasant. Hope to see you at our hotel again soon. Yours sincerely

10/10 Excellent

Miguel

Stayed 1 night in Feb 2022

10/10 Excellent

R n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Madrid
Excellent reception service able to checkin early Room was incredibly clean, warm and inviting Altogether an excellent experience
Stayed 4 nights in Feb 2022
Response from Director on Feb 9, 2022
Dear guest, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Infantas by Mij. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great value for your money!
A really cute, clean and classically European hotel. It’s nestled in a really beautiful part of Madrid. I was quite amazed. Very centrally located and my stay was without a single hassle and the staff was exceptionally friendly.
Stayed 4 nights in Dec 2021
Response from Juan Carlos Lucena on Jan 7, 2022
Dear traveller, Thank you for the very positive comment you wanted to share with other travellers. The location of the hotel is wonderful whether you come to visit the tourist area, or if you come on business as from here there are very good connections with public transport. Thank you especially for the comment about our staff, they are without a doubt the best we can offer you. Greetings from the heart of Madrid

4/10 Poor

Rajeev, Tyler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A/C - Heat units did not work. Extremely hot and not unto standard.
Stayed 3 nights in Dec 2021
Response from Director on Dec 13, 2021
Good afternoon, We are sorry to hear that your perception of the hotel is as reflected in your review. Generally all guests leave very happy and we always try to help all our guests as best we can, was this not the case for you? Our maintenance and reception staff can help you with anything you need, weren't they helpful? We hope you commented on your problem during your stay We are sorry for any inconvenience caused Greetings from Chueca

8/10 Good

RAUL

Liked: Cleanliness, staff & service, room comfort
Great time in Madrid
Pretty good stay overall I love the location and the staff was very nice. I will definitely stay again.
Stayed 2 nights in Nov 2021
Response from Director on Nov 12, 2021
Thanks a lot for your nice comments Raúl, we are delighted to know that you enjoy your stay with us at Hotel Infantas by Mij We always try to treat everyone as we would like to be treated when we go outside We hope to see you again in the next future Regards from Chueca

8/10 Good

Sarit

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very good location
The hotel is a great location within walking distance of all attractions. The room had a kettle, but no tea or coffee was provided. The room and bathroom spacious, but it would have been nice to have a rug on the floor or some decoration on the wall to make it cheerier. All stuff were very helpful. Very friendly to pets
Stayed 3 nights in Oct 2021
Response from d on Oct 19, 2021
Dear Sarit, We wanted to thank you for your comment about your stay at Hotel Infantas by Mij. We are glad that your stay has been pleasant. Hope to see you at our hotel again soon. Yours sincerely

6/10 Okay

John

Disliked: Staff & service
They air conditioning systems don’t work. The first night we stayed the sink was stopped up and they didn’t fix it until the next day. The only good thing is the location. The guy at the front desk was rude.
Stayed 2 nights in Sep 2021
Response from Director on Sep 8, 2021
Good morning John, Thanks for your comment about your stay at Hotel Infantas by Mij. We feel that sorry that your perception of the hotel is the one you have expressed, our intention is totally the opposite We are lucky as many of our guests reviewed our staff quite goog, we always try to do our best. Again we apologyze about the incidents during your stay. Best regards

8/10 Good

ruben ullassa

Good clean hotel
Good hotel in and good area. Clean and neat.
Stayed 2 nights in Jul 2021
Response from Director on Jul 28, 2021
Dear Rubén, We wanted to thank you for your comment about your stay at Hotel Infantas by Mij. We are glad that your stay has been pleasant. Hope to see you at our hotel again soon. Yours sincerely

10/10 Excellent

Erin

Stayed 1 night in Jul 2021
Response from Director on Jul 22, 2021
Buenos días, Le agradecemos mucho su buena nota al respecto del Hotel, esperamos volver a verle pronto con nosotros en Hotel Infantas by Mij Saludos desde Chueca

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Director on Jul 19, 2021
Muchas gracias Oscar por sus amables valoraciones, para nosotros es muy importante saber que han estado a gusto con nosotros. Un saludo y buen día

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Director on Jul 28, 2021
Muchísimas Gracias por su valoración, para nosotros es importante saber que ha tenido una estancia agradable con nosotros. Un saludo desde Infantas

8/10 Good

Verified traveler

Stayed 5 nights in Jun 2021

10/10 Excellent

Claudio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy!
The Only problem was with the mattress! To; but to mid! Some room should have mattress with more Carácter! Bad for people with back troubles! So please let them know!!! Claudio
Stayed 6 nights in Jun 2021
Response from Director on Jun 27, 2021
Hi Claudio, Thanks for your nice marks. We are working to improve our room confort. We hope you realice in your next stay. Best regards from Madrid

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel in central Madrid
Friendly, helpful staff. Comfortable, bright, spacious room. Good wifi, great shower. Excellent location in central Madrid, close to bars, restaurants and attractions. Great value for money.
Stayed 3 nights in Apr 2021
Response from Director on May 1, 2021
Dear Christopher, Thank you for your wonderful comment regarding your stay with us, here at the Hotel Infantas by Mij. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future. From the heart of Madrid and from our entire team we extend our warmest regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff fue muy amable, el hotel está super bien ubicado. No me gustó que no tuvieran el aire acondicionado funcionando lo que nos dijeron es que solo lo ponen a funcionar en Verano.
Stayed 6 nights in Apr 2021
Response from Director on Apr 12, 2021
Buenos días, Muchas gracias por su amable comentario. Comentarle que el aire acondicionado lo ponemos cuando empieza a hacer calor, generalmente mucho antes de verano. Normalmente cuando los clientes lo piden. Esperamos poder volver a verle pronto en Hotel Infantas by Mij