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Excellent staff: efficient check-in, proficient English speakers, responded immediately to our notice of smoke odor in our room, by assigning us to a different room and personally accompanying us to make sure we were satisfied.
My family had two rooms in this hotel for 1 week. The hotel if very well located in Tokyo's Ginza district. The breakfast and coffee were excellent albeit pricey. The staff was really good (many of them are french and speak english and french... and Japanese :-) ). The room was on the smaller side ...
Most 5 star hotels get the big items right, but this hotel also has a magnificent attention to the minor details. Staff who are truly interested in your enjoyment of their property.
It's a relatively small FS hotel compared to other FS hotels, but it's very private and the hotel staffs are amazing. Make me feel like home, I would definitely stay here again if I'm visiting Tokyo again in the future. By the way, FS overall is just an amazing hotel chain.
Really good & easy location to access for both of Haneda & Narita airport and also most of major areas in Tokyo. Staying a room on executive floor has valuable benefits more than normal floor. You can find many good Japanese restaurants in the walking area around this hotel.
The Mandarine Oriental is a fantastic hotel. Period. You can not go wrong staying here. Where they truly excel is their rooms and personal touches they add to the rooms. Our room was large with a beautiful bathroom. The windows overlooking Tokyo run from ceiling to floor for a simply exquisite view. ...
We were delighted with the space, the facilities and the views from our one bedroom apartment. We had been travelling for weeks and it was great to wash and dry our clothes and to cook our own meals for a change. The view from our bedroom down to the Ginza was so good we didn't want to close the ...
Great hotel! Spotless, efficient and centrally located a metro entrance is located less than 100 feet from the entrance to the hotel. Cab fare to Tokyo station is right at 1000 yen. No view but not sure there is a view in a big city. Restaurant was superb, beer was cold and the Moscow Mule was the ...
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