Ratings based on 63 Verified Reviews

4.5 out of 5
100% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

A nice short stay

Posted Jun 2, 2017 on Hotels
We spotted the hotel from miles away as it was one of the two tallest towers in the area. It is right next to a large shopping mall. It is one main road straight into the old town. We had a spacious corner suite with large windows of mountain view. The room was nicely decorated and comfortable. Free parking at the hotel was definitely a bonus as in some hotels in other cities, 24 hours parking at hotel parking lot usually cost 25 to 28 Euro. This hotel is good for both leisure or business trips.
Comment from Hotel Management
Jul 11, 2017
Thank you for your feedback. We are pleased to hear that you enjoyed your stay in our hotel. We are looking forward do welcome you again in our CITY WEST HOTEL RESTAURANT EVENTS. Best regards City West Team
4 out of 5
by Veena

Great hotel for short stay

Posted May 16, 2017 on Hotels
It was a great hotel, very friendly staff & comfortable bed. Great hotel for short stay though the surrounding area was industrial hence not very pleasant to walk around, However, it was a part of shopping mall & very close to public transport hence we quite liked it & will gladly recommend recommended others too.
Comment from Hotel Management
May 25, 2017
Dear Veena Thank you for your feedback. We are pleased to hear, that you enjoyed your stay in our hotel. We are looking forward to welcome you again in our CITY WEST HOTEL RESTAURANT EVENTS. Your City West Team
5 out of 5
by Dave

Beautiful views

Posted May 12, 2017 on Hotels
It's a nice hotel with beautiful views. A bit out of the main old town, but only 5 or 10 minutes by taxi. We liked it.
Comment from Hotel Management
May 25, 2017
Dear Dave Thank you for your feedback. We are pleased to hear, that you enjoyed your stay in our hotel. We are looking forward to welcome you again in our CITY WEST HOTEL RESTAURANT EVENTS. Your City West Team
5 out of 5
by Amanda

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
5 out of 5
by A verified traveler

Convenient & Clean

Posted Nov 15, 2016 on Hotels
Very nice hotel. Decent gym. It's above / attached to a mall, so not too romantic but really great access to anything you need. Very large and modern rooms. Great for a business trip if you're in the area.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are pleased to hear, that you enjoyed your stay in our hotel. We are looking forward to welcoming you again in our CITY WEST HOTEL RESTAURANT EVENTS.
4 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
The bed was too soft and not so comfortable. Also a double bed instead of twin beds would have been better.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you for your feedback. Your feedback is important for us to improve our self. We are looking forward to welcoming you again in our hotel.
5 out of 5
by A verified traveler

Modern Hotel with Great Views

Posted Nov 7, 2016 on Hotels
This was a very cool modern hotel with many amenities and great views. It's a perfect place to stay if you have a car, as parking is free and easy. Less convenient to the central area of Chur, but perfect for exploring the Graubunden area.
Comment from Hotel Management
Jan 2, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are pleased that you enjoyed your stay in our hotel. We are looking forward to welcoming you again in our CITY WEST HOTEL RESTAURANT EVENTS.
4 out of 5
by Curtis from Tahoe

Clean, new...but isolated.

Posted Jun 2, 2016 on Hotels
Nice property, easy ride from train station with the #6 bus stopping out front. Staff it hotel was great, night staff in restaurant as well. Our breakfast person was a bit...lazy the first three mornings. But the whole center - the whole neighborhood - shuts down at 8:00 and the #6's last run is about 8:30. You are stuck if you don't have a rental. We'll probably go back to the old city next time but swing by the restaurant to say "hi" to Mara.
5 out of 5
by Miriam from Colombier

Nice Hotel

Posted Nov 5, 2014 on Hotels
Nice, Clean and very friendly.
5 out of 5
by Danny from Utah

Tower of Comfort

Posted Aug 7, 2014 on Hotels
I visit Chur every year. This year I had rented a car. So being close to the town center or the train station wasn't a high priority.