We arrived at 8:30pm and our suite was only half cleaned. We returned to the front desk. The staff were kind but poorly trained and procedures were disorganized. Facilities were charming but poorly maintained. After a 20 minute wait, we were upgraded to the presidential suite due to our room not being ready.
The presidential suite was beautiful but there were no instructions to use the jacuzzi (couldn't see how to turn it off), the tv, phone, ceiling fans didn't work. There was no in-room temperature control, so we were fortunate enough to not be too hot or too cold that night. It is a charming old hotel, but so sad that it is so poorly maintained and the staff are so ill prepared and unprofessional.