Stayed here to get peace and quiet and it was anything but. Told I was going to be on the opposite side of the highway so it would be less noisy. Absolutely wrong. I booked for 2 days to just relax and sleep. I was put in 210 on the side of the highway but that. I-81 is so loud I had the fan on the heater on "constant fan-high" pillow over my head to drown out the noise and I could still hear the traffic clear as ever. The bathroom door was "fixed" due to a hole in it. Horrible job. I feel bad for the people who paid for putting the hole in the door. Because the door should have been replaced instead of patched. The shower head is not cleaned at at. Hard water build up. Should not even have build up if showers / hotel rooms are cleaned regularly. Makes you wonder how clean the place really is. House cleaning left a note saying "sorry they missed me, but I had do not disturb on my door time 11:00. - JS" I got the note at 10:44. I checked out a day early I couldn't stand the noise and it was just a joke.
Comment from Hotel Management
Jan 30, 2017 by email@example.com, Hotel Management
Please accept our sincerest apologies for the experience you had while staying with us. Highway noise can be a challenge for light sleepers, understanding that, we do carry complimentary sleep kits at the desk that have been proven very effective in improving quality of sleep. Please let us know next time you stay and we would be happy to either move your room or provide you with a kit. As well, if ever there is a problem with your room, we are most happy to provide you with an alternative if we are made aware of your concerns. The damage to your bathroom door is unacceptable and was a very temporary and isolated event. We had one on order at the time you stayed and it had been installed shortly thereafter. I apologize you had to experience it during your stay. We would have been happy to move your room. We pride ourselves on our excellent reviews, as we strive to do our very best to exceed our guests' expectations each and every stay. I'm so sorry we fell short this time and look forward to the opportunity to wow you on your next visit.