Ratings based on 484 Verified Reviews

4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
by Paula

great location, beautiful hotel

Posted Jan 17, 2017 on Hotels
The museum hotel is one of a kind, the restaurant/bar inside the hotel is fantastic, and there is so much to do in walking distance and, if you don't want to walk,take the streetcar!
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Hello Paula, It is great to have a streetcar right outside the door; thank you for mentioning that and for sharing your kind words about us. When there is so much to do within walking distance and an art museum with rotating exhibitions, you know you'll have to come back more than once to explore everything, so we hope to welcome you again and again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the center of everything.

Posted Jan 17, 2017
Excellent rooms they are well design. However I would make the survey process a little shorter because didn't want to write all of this and then was forced too. So maybe the worst part about this is the Expedia survey.
Comment from Hotel Management
Feb 17, 2017 by Michael Dunbar, Hotel Management
Thank you for taking time to share your thoughts. Your feedback is invaluable to us and helps improve what we do in the future. We appreciate your business as well and hope to have an opportunity to welcome you again!
5 out of 5
by Megan

Perfect for a a staycation

Posted Jan 16, 2017 on Hotels
We decided to take a weekend staycation, and 21C made it feel like we actually travelled somewhere. Hotel is worth the cost to stay!
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Hello Megan, It's wonderful to know that we were able to make you feel you truly got away from it all. Rediscovering the city you live in is a great side effect of staying somewhere new. Thank you for your feedback; we hope to be a part of your staycation efforts in the future. (We also recommend checking out our sister properties in Louisville and Lexington for not-so-far-cations as well!)
5 out of 5
by Paul

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Hello Paul, Thank you for your feedback. We hope to welcome you again soon!
5 out of 5
by A verified traveler

Posted Jan 9, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Thank you for the feedback. We look forward to welcoming you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel

Posted Jan 9, 2017
The hotel was great. Wonderful location. Loved the glass walk in shower. It was clean. Wonderful experience
Comment from Hotel Management
Jan 12, 2017 by Michael Dunbar, General Manager, Hotel Management
Thank you for the kind words and for taking some time to share them. We hope to welcome you again soon!
5 out of 5
by SHARON

Cool bathroom tiles

Posted Jan 7, 2017 on Hotels
Parking garage around the block from entrance, easy to walk to hotel. A great chance to see some art in the hotel and next door for free.
Comment from Hotel Management
Jan 12, 2017 by General Manager, Hotel Management
Thanks for staying with us, taking time to enjoy the art and for visiting the Contemporary Art Center as well. Our special tiles were made by Rookwood. We hope you have a chance to shower with them again!
5 out of 5
by Donald

Unique and great service

Posted Jan 5, 2017 on Hotels
Great access to aranoff center. Hotel food was excellent. Room decor was most unique ive seen.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Donald, Thank you for letting us know how much you enjoyed our food and location. Be sure to come back soon when we will have new art to explore in our gallery spaces.
1 out of 5
by Kenneth

Worst service ever

Posted Jan 5, 2017 on Hotels
I have never felt more unwelcomed in my life. We check in, get settled and then run out for a quick bite to eat. After sitting down for dinner we receive a call that our pup was barking in the room. So, of course, my wife left the restaurant and went straight back. This is where things started to go sideways. When I booked I checked the box that we’d have a dog and there was no additional fee added to my room rate. Also, when we checked in, nothing was said about our dog, or a fee, even though our reservation mentioned it and my wife was standing there with the dog in her arms. When I got back to the hotel, the manager (Lauren) wanted me to sign a pet form and pay $150 fee that had never been disclosed to us throughout the process of booking or checking in. So, I protested that it wasn’t appropriate to bait and switch a customer like this. She was very smug basically saying, it was my problem. She finally, after 10 minutes of arguing, reluctantly agreed to waive the fee, but still made me sign a form and noted that I would be charged for any additional cleaning or damage. I took this as a backhanded way charge me the fee. So, I had someone from the hotel do a walk through and note any damage already in the room and the smell of pets that was already there. Then, when I checked out, I had another walkthrough and had someone sign off that everything was OK and no other charges were coming. Now, thanks to Lauren, I will probably never stay there again.
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Kenneth, We are very sorry that your first experience was so disappointing. It is not our intention to "bait and switch" anyone and we would welcome the opportunity to discuss this further with you.
5 out of 5
by Joseph

Posted Jan 3, 2017 on Hotels
They do a great job. It's an energetic fun hotel. I really like it.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Thank you! We certainly appreciate you and the time you took to leave your feedback. We hope to welcome you back soon!