Ratings based on 495 Verified Reviews

4.7 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2017
Great hotel, staff snd the location is perfect. Dont forget to enjoy the art.
Comment from Hotel Management
May 9, 2017 by Michael Dunbar, Hotel Management
Thank you for the great feedback. We hope to see you in the fall to enjoy new art!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Museum Hotel

Posted Apr 25, 2017
Pros: Location
Really enjoyed staying at this hotel. Room was smaller than I had expected but it was nice. The staff was helpful and friendly. Best of all was the convenient location. A lot of great restaurants nearby and walking distance to the Great American Ballfield. Would definitely stay here again. And looking at all the modern art just made it all the more fun.
Comment from Hotel Management
Apr 28, 2017 by Michael Dunbar, Hotel Management
Hello Jo, Thank you for letting us know how much you enjoyed staying with us and that you'd return. Our neighborhood continues to develop and offer something new to explore on every visit. We like to do the same, rotating our art about every six months and Metropole's menus every season. We look forward to welcoming you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Providence, RI

Great hotel in an awesome area

Posted Apr 16, 2017
We traveled into Cincinnati for work not expecting the level of service the hotel offers! The rooms are clean and chic, the staff was super helpful! There are amazing restaurants around and metropole downstairs was so good. I was totally shocked by how great the food was in Cincinnati! Highly recommmend!
Comment from Hotel Management
Apr 21, 2017 by Michael Dunbar, Hotel Management
Hello Katie, Thank you for leaving feedback about your recent stay. We deeply appreciate your recommendation (and your help spreading the word about the great food in Cincinnati; it's been a well-kept secret for a long time). We've shared your kind words with our team and we are all looking forward to welcoming you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Excellent hotel!

Posted Apr 15, 2017
Excellent hotel near everything. Staff the Greatest! Everyone is friendly, open and honest about recommendations for things to do. My family of 8 will be back for a longer stay. Thank you guys!
Comment from Hotel Management
Apr 21, 2017 by Michael Dunbar, Hotel Management
Hello Janet, Thank you! We were delighted to hear how much you and your family enjoyed your stay and that our team helped make it so memorable. We are thrilled that you plan to return and we look forward to welcoming you all again!
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice but gimmicky downtown hotel

Posted Mar 28, 2017
Very nice hotel but no outside window in our room, no lobby to speak of. Bed was too soft for me-personal taste. Close to streetcar and restaurants a big plus.
Comment from Hotel Management
Apr 8, 2017 by Michael Dunbar, Hotel Management
Hello Bruce, Thank you for sharing your thoughts with us. While we are glad you appeared to have enjoyed your stay, it's evident that there were ways in which we did not meet your expectations. It's our goal to knock your socks off and provide a comfortable stay and cultural experience with authentic hospitality and carefully curated exhibitions of contemporary art. Gimmicky is certainly not a quality we hoped you would take away from your time with us. I'd love an opportunity to learn more about your guest perspective; please don't hesitate to reach out to me directly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 22, 2017
The hotel was very nice. We were really impressed by how helpful and kind the staff was during our stay. The hotel itself was classy and very clean. Definitely would stay again
Comment from Hotel Management
Apr 6, 2017 by Michael Dunbar, Hotel Management
Thank you! We appreciate your kind feedback and your recommendation. We are delighted to know that we can look forward to welcoming you again sometime!
5 out of 5
Recommended
for Couples
by A verified traveler from Michigan

Great hotel in the heart of Cinci

Posted Mar 8, 2017
Pros: The valet service was excellent. We left the hotel a few times a day and the valet staff were very attentive. We were walking distance to restaurants
Cons: Need an additional waste basket in room by desk.
Location: Close to the stadiums, great restaurants, theater, Macy's, etc
The service at the hotel was excellent. The front desk personnel were friendly, personable and helpful. The valet service was excellent. We left the hotel a few times a day and the valet staff were very attentive. We were walking distance to some great restaurants. The beds were comfortable - two queens. The room was large, comfortable, clean and quiet. The bathroom was large and clean. I loved the yellow penguins popping up in different places around the hotel. The coffee service in the morning was great also. I highly recommend.
Comment from Hotel Management
Mar 9, 2017 by Michael Dunbar, Hotel Management
Hello Debra, Thank you for taking time to share your feedback about your recent stay. Your comments are invaluable to us, particularly as we emphasize with our team how important we can be to your overall experience. We deeply appreciate your recommendation as well and we hope to have another opportunity to welcome you again soon!
5 out of 5
by A verified traveler

Nearly Perfect

Posted Feb 21, 2017 on Hotels
Our stay at 21C was nearly perfect. The staff was friendly and warm from our initial arrival until our departure. The room was very spacious and the eclectic décor was an additional bonus. We ordered late night room service as well as breakfast and both were exceptional. The only real issue I saw was there was a large, white stain on a grey sofa in the room. It was very noticeable and unsettling to assume what caused the stain. We were staying at 21C for an anniversary weekend and this seemed like something that should have been handled even if that meant replacing the sofa entirely. After all, this isn't the Econo Lodge; this is a 4-star hotel. So, clearly this was a cleanliness issue for me. Also, just a heads up to those planning to stay, the valet service is $38/night. This adds up quickly, especially for those of us who believe in a quality tip for these services. Parking on your own, in that area of Cincinnati, is more hassle than it's worth. Valet was my only option. I expect to valet at a high rate, but I have had valet overnight services for cheaper rates at the Ritz Carlton than I had at 21C. Overall, though, I would both stay here again and recommend this hotel for those traveling to the Cincinnati area.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for staying with us and for taking time to follow up with your thoughtful comments about your stay. Your concerns are important to us and we are looking into them. Your positive feedback is also invaluable; all of it sets the bar higher for our encounter with the next guest and with you. We appreciate your recommendation and look forward to welcoming you again soon!
5 out of 5
by A verified traveler

Weekend getaway

Posted Feb 21, 2017 on Hotels
Couple's weekend away. Was a great place to stay. A great location topped with even better service. Metropole was a must visit.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you! We are honored that you made us part of your special weekend and we appreciate your feedback and recommendation. We look forward to welcoming you again someday!
4 out of 5
by Alan

Perfect in many ways, but no fresh air

Posted Feb 13, 2017 on Hotels
This is a really fine hotel, super friendly staff, a literal museum on the first floor! Everything about it is first class. But I really prefer hotels that have windows that open or balconies, and this has neither. That's the only flaw. Even the room service and mini bar are great with rare FAIRT prices!
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback about your recent stay with us. Historic, design, and safety considerations precluded certain features like balconies and freely opening windows, and we are sorry for that, but thank you for all the positive mentions. We do appreciate your business and your praise and we hope to welcome you again soon!