First time happening in a hotel ever!!!
Posted Aug 22, 2016
Have spent the last 4 years around Ohio doing Art Shows and Festivals. Stayed in a Best Western about 3 years ago. They accused us of taking the ice bucket. ($70.00 to replace a plastic ice bucket that was not in our room to begin with?) Management took care of it. Second Best Western Motel that we stayed in this past weekend. Best Western Clermont in Cincinnati Ohio. Closest to our festival in New Richmond. First problem. Didn't notice when I booked that they were DOUBLE beds, not QUEEN. Who has double beds anymore. Cost us additional money a night (2 nights) for an upgrade to "no queen, just king" as Azid at the front desk tells us. Ok king bed for additional fee. Venue goes until midnight. Fall into bed at 1:00 am. Get up at 9:00 on saturday. Maid knocks on door. Open it and tell her give us an hour, just got up. Missed breakfast over at 9:00. Leave around 10:15. Have to be at venue by 11:30 to set up. Goes until midnight again. Come back to motel. DID NOT CLEAN ROOM. NO BED MADE, NO NEW TOWELS. ONLY 1 COFFEE PACKET FOR NEXT MORNING. We HAVE NEVER STAYED IN A HOTEL/MOTEL FOR A 3 WEEK VACATION OR OVERNIGHT THAT OUR ROOM WAS NOT CLEANED EACH DAY DURING OUR STAY!!!! I still am so angry over this. I will NEVER STAY IN A BEST WESTERN AGAIN. I don't care if we have to drive further away from our proposed venue. 2 strikes is enough for me, especially the no clean room. Sunday morning checking out Azid said "sorry".