Ratings based on 1,187 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

THE PLACE TO STAY!

Posted Apr 19, 2017
Pros: STAFF, ROOM, POOL
Location: SO CLOSE TO TARGET AND MANY, MANY STORES AND RESTAURANTS!
FRIENDLY AND HELPFUL STAFF. ROOM LOVELY AND RELATIVES COULD COME AND USE THE POOL AS I STAYED FOR 4 DAYS.
Comment from Hotel Management
Apr 24, 2017 by BW Mason Staff, Hotel Management
Thank you for submitting a review of our property. We are delighted to see you enjoyed your time with us! Our location is indeed convenient and we are happy to see you enjoyed the pool facilities. Come back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
Pros: cleanliness, staff memebers were very polite and helpful and it was really relaxing there
Cons: maybe dinner cafe
Location: zoo and aquarium was really close to the hotel, shopping centers, grocery store and resturants were very close to hotel.
its a great place to stay, friendly staff members great food very tidy and clean and everything is almost a walking distance. we will be back soon. I recommend others to stay there the pool and spa stayed in good condition.
Comment from Hotel Management
Apr 14, 2017 by BW Team, Hotel Management
We are delighted to hear you enjoyed your stay with us! Our location makes dining and shopping very convenient and we will continue to provide tidy accommodations with a friendly staff. Come back any time!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
Cons: Don't put a hotel room on top of a giant air compressor
Location: Nice locations and convenient to shopping, food, and highway
Air compressor ran at the end of the building at 10:00PM for ~ 10 minutes. I complained I couldn't sleep if it would be going all night. Front desk assured me that it wouldn't come on again. Was going to move me to another room at a higher fee but I balked at
Comment from Hotel Management
Mar 3, 2017 by Patti - Mgr, Hotel Management
I am so sorry to learn of your experience hearing the air compressor. I will be sure to check on insulating the system, it should not be running often. hint: we have several Queen Handicap accessible rooms that are not in the same area as those Queens also plenty Kings. I do appreciate your review and I am glad you enjoyed the hotel overall. We hope to see you again.
4 out of 5
by A verified traveler

Best Western

Posted Feb 21, 2017 on Hotels
Clean, quiet, comfortable, close to restaurants
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for your kind review. We always try to provide clean and comfortable accommodations and the surplus of properties nearby affords many options for dining. We hope to see you back again soon!
4 out of 5
by Jonathan

A good value.

Posted Feb 21, 2017 on Hotels
Very good for the price. Pool area needed more towels and heated pool was not warm. Room was fine, but small. Safe clean room for a very low price.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you for taking the time to submit your feedback. We are happy to hear you had a good stay overall, but want to apologize for any lack of towels at the pool. Although we try our best to keep enough towels in stock, certain days see guests taking more than their fair share. I apologize that this happened during your stay and we look forward to having you back to our property.
4 out of 5
by A verified traveler

pretty good, pretty simple

Posted Feb 20, 2017 on Hotels
decent for the price. got a great deal on a Sunday in a nice suburban area with shops and restaurants nearby. 20minutea to downtown. not a new hotel, but decently upgraded. could use a nicer AC in the room, and bed could be upgraded, but overall no real negatives
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback on our hotel. We are delighted to hear you enjoyed our accommodations. We try to keep our hotel fresh and modern as possible while still delivering an affordable product. We hope to see you again soon!
4 out of 5
by Melissa

Posted Feb 14, 2017 on Hotels
Staff was very pleasant upon arrival and helpful throughout the stay. Our children enjoyed the pool. The breakfast was good with all the fixings and great variety for all. I would recommend this hotel for the price, location and overall great hotel to stay at.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Melissa-- We at Best Western love to give our guests the most for their money. It is important to us that you enjoy your stay and we are thrilled to see your feedback. We will continue to pride ourselves on providing clean accomodations, a complimentary hot breakfast and pleasant, friendly staff. And, of course, an indoor pool and hot tub can be relaxing--especially during the cold, dreary winter days! Come back and see us! -BW Mason Team
5 out of 5
by David

Very comfortable stay!

Posted Feb 14, 2017 on Hotels
The property isn't anything fancy, but it is clean, quiet and the beds are very comfortable. It's also a great location for the Mason, Kings Island, Loveland area. The breakfast area was neat and the food hot.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
David, Thank you for the kind words--we are thrilled to see you enjoyed your stay with us! We pride ourselves on providing clean, comfortable accomodations, a variety of options at our complimentary breakfast and outstanding customer service. It certainly doesn't hurt to be near all these restaurants and attractions too! Come back anytime! -BW Mason Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntington, WV

Nice hotel

Posted Feb 12, 2017
Check in and out was easy. Beds were a little firm for my taste. Breakfast was good and the kids loved the pool. Would defiantly stay there in the future.
Comment from Hotel Management
Feb 21, 2017 by James, Hotel Management
Bridgett, We are happy to hear you enjoyed your time with us and would love to have you in the future. We will continue to provide a variety of options with our free breakfast and the pool is open everyday. Come back and see us!
4 out of 5
by Scott

Good hotel

Posted Feb 7, 2017 on Hotels
A little tight size wise. Breakfast was OK. The staff was very friendly. Loved the hot tub. Very convenient for our group
Comment from Hotel Management
Feb 10, 2017 by General Manager, Hotel Management
Scott Great to know your group had a good stay and enjoyed the hotel. We will be looking forward to your next visit. PattiC Mgr