Needed better customer service
Posted Nov 23, 2015
The Comforf Inn is conveniently located near the Miami campus. Attractive interior and comfortable rooms. Negatives for our weekend stay were: 1) hot water was lukewarm at best all weekend, 2) 2 people on the reservation but only 1 towel in bathroom, 3) a wake-up call at 7 am Saturday that we did NOT request, 4) two Sunday morning piercing fire alarms at 7 am then again at 7:30 am that were never addressed by the staff - likely erroneous, but twice. No communication from the hotel during the morning as to the circumstances of he earlier alarms, or even an apology posted in the front lobby for inconvenience to guests.