Ratings based on 303 Verified Reviews

4.0 out of 5
77% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Couples
by A verified traveler from WV

Not Ideal for a Couple Getaway Weekend

Posted Apr 19, 2018
Pros: I really liked the hot breakfast served every morning.
Cons: Hotel policy on how many kids per adult in each room because it was very crowded during the weekend.
Location: There were a lot of restaurants, a market down the road, bowling alleys, & places to shop within 15 min. The hotel was about 20 min from the city.
Came to this hotel for an anniversary trip (7 days) & we both enjoyed our stay except the weekend. The only thing that we did not like was the families staying there for little league games, the high school age kids having their own rooms near ours, & the birthday party for small children in the pool area over the weekend. A lot of families were placed on our floor & the parents did not control their children when they would run through the halls at all hours of the day & night screaming & stomping their feet. The high schoolers would visit each other rooms, talking extremely loud that you could hear in the halls, slamming doors, & other loud "activities" that were obviously not supervised. Those are not all hotel issues, most were parent issues, but I wish the hotel was stricter on their rules when it came kids having their own rooms who were not even close to 18. When I was younger, I worked at a hotel, our policy was 3 kids to 1 adult per room. The birthday party of 12 kids was definitely watched by only 2 adults. If you are planning a romantic getaway do not come here on weekends because my fiance & I thought the pool & hot tub would be nice but with all the kids there was no way we could have a nice time at the pool let alone physically get into the hot tub or pool with how crowded it was. During the week it was nice & quiet except the last night we were there when a large group of loud construction workers were in the pool area with bottles of alcohol everywhere.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location...easy to find, great breakfast

Posted Apr 10, 2018
Nice to have Bass Pro across the street. Kids enjoyed the pool. Beds were comfy
1 out of 5
by A verified traveler

Rooms not clean. They gave me 3 and all not clean

Posted Mar 23, 2018
Pros: People were wonderfully friendly.
Cons: Clean the rooms. Replace the broken lamp shades and stained furniture. New mattresses on couches.
Location: The Ark 1 hour south of Cincinnati off I75 and Creation Museum off 275
Staff wonderfully friendly. But just not good at cleaning. Also the couch in one of the 3 rooms they tried to place me in would not have been accepted at Goodwill (lol). It was the best of the 3 rooms so I put a sheet over it so I would have to see it. But I did have to sleep on it and there was no sleeping - you could feel every spring.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2018
Helpful, friendly staff. My room had an awesome jacuzzi tub in it that’s great for relaxation. Would definitely stay there again
Comment from Hotel Management
Mar 13, 2018 by Katelyn, Front Desk Manager, Hotel Management
Thank you for your feedback. We are glad you enjoyed your Jacuzzi room, and we hope you stay with us again!
3 out of 5
by A verified traveler from IN

Untidy, All Around

Posted Mar 6, 2018
Pros: The layout of the room was very nice for our family of six, and the amenities were exactly what we needed.
Cons: Clean better. Care more about how you present your organization.
Location: The location just off the highway on the north side of Cincinnati was just right for us, since we were just stopping to sleep on our way somewhere.
I was pretty underwhelmed with this particular location. The room needed a good deep cleaning, the desk clerk was sloppily dressed and unprofessional, and we were told they were understaffed the second time we the front desk to request additional shampoo (they were supposed to deliver it when we called the first time, but never did). It appeared that the room had been reset, but not well cleaned. When we arrived, there were crumbs on the floor and hair in the sink. It seemed like it had been awhile since a thorough cleaning--the shower caulk was grimy, and there was pink powder (makeup, I'm guessing/) in the corners of the bathroom floor, plus dust around the bottom edges of the beds where a vacuum couldn't easily reach. The hard surfaces seemed clean, so that was good at least.
Comment from Hotel Management
Mar 13, 2018 by Katelyn, Front Desk Manager, Hotel Management
Dear Ellen, Thank you for your recent stay at Comfort Suites, and thank you for your review. We are sorry to hear that you did not enjoy your stay with us. While we strive to provide a pleasant experience to all of our guests, we apologize that your experience included a few unforeseen snags. I will definitely share your review with our entire team, so that we can offer a better level of service for your next visit with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2018
Nice place to stay. Clean room and nice continental breakfast
Comment from Hotel Management
Mar 6, 2018 by Katelyn, Front Desk Manager, Hotel Management
Thank you for your feedback, we are delighted you enjoyed your stay. We hope you'll stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean

Posted Feb 26, 2018
Clean and nice stay highly recommend you to stay and will definitely stay again.
Comment from Hotel Management
Mar 4, 2018 by Katelyn Kallick, Front Desk Manager, Hotel Management
Thanks for your response! We are very glad you enjoyed your stay.
3 out of 5
by A verified traveler from Cincinnati

Posted Feb 13, 2018
Breakfast was great about it.room could have been better. Katelyn was very nice too much chlorine in pool
Comment from Hotel Management
Mar 5, 2018 by Katelyn, Front Desk Manager, Hotel Management
Thanks for your feedback! We hope you'll stay with us again.
4 out of 5
by A verified traveler

Posted Jan 22, 2018 on Hotels
Hotel was clean . It was pretty noisy Sat eve dance team up into wee hours of nite
Comment from Hotel Management
Feb 1, 2018 by Rashida S, Hotel Management
Thank for reply .Sorry about the noise .
2 out of 5
by A verified traveler

Posted Jan 15, 2018 on Hotels
Staff friendly and assistful. Unfortunately sofa & chair in room soiled and in need of replacement. Lighting not sufficient in room. Needs higher wattage for better lighting when sunlight not available! Breakfast pretty awful, waffles lasted sour & batter smelled spoiled, eggs were hockey pucks. Expected much better quality for this hotel chain!
Comment from Hotel Management
Jan 19, 2018 by Rashida S, Hotel Management
On behalf of the staff we would to apologize for your experience. I am to rectify each one of the issues that you had during your stay