Posted Jan 6, 2016
My family has been coming here for 14 years to celebrate Christmas since it is located fairly central to where everyone lives. We come from Chicago, North Carolina, Florida, Virginia, and Dixon. To say this was not a positive experience is an understatement. The staff did their best to compensate with a free dinner, but it simply was not enough to have our gathering ruined by the extensive remodeling. I get it, you were due for an overhaul and even noted it ourselves over the years. HOWEVER, no one told us the extent of the construction, that no common space would be available, or that the pool would not be open. We would have stayed somewhere else gladly. As it was, we had to leave and go somewhere else during the day because of the noise of the granite cutter and the fumes which made several of us ill. I just thank God the younger kids didn't make it this year or it would have been even worse. 13 out of 14 isn't bad I guess. I think this was a sad finale though since convincing a return trip is unlikely.