Ratings based on 101 Verified Reviews

3.4 out of 5
64% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted May 22, 2018
Comment from Hotel Management
May 23, 2018 by Hotel Management, Hotel Management
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted May 13, 2018
Comment from Hotel Management
May 14, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2018
Room wasn't thoroughly cleaned after check out. Also reserved 2 double queen rooms 6 ppl and received 2 rooms with bed and pull out couch
Comment from Hotel Management
Apr 21, 2018 by Hotel Management, Hotel Management
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice enough. You get what u pay for

Posted Apr 19, 2018
Staff nice. Facility decent. Dusty air vents as i sneezed whole night
Comment from Hotel Management
Apr 19, 2018 by Hotel Management, Hotel Management
Thanks for being our guest. We are happy your overall stay with us was a pleasant one. We work hard to make every guest's stay a memorable experience, so we are sorry we fell short. We are already working to correct these issues for future guests. We're pleased you chose our hotel for your visit, and we hope you will stay with us again so we can make it up to you. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2018
The breakfast was the only thing that needs to be improved.
Comment from Hotel Management
Apr 19, 2018 by Hotel Management, Hotel Management
It was a pleasure having you as our guest at Extended Stay America. Although you had a great stay with us, we are sorry our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Thank you for choosing us, and we hope to welcome you back again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a nice town

Posted Apr 17, 2018
It was a nice and clean hotel. No ice machines and the breakfast wasn’t very good.
Comment from Hotel Management
Apr 18, 2018 by Hotel Management, Hotel Management
Thanks for choosing Extended Stay America for your stay. We are pleased you were overall satisfied with your stay with us. We have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Mar 29, 2018
No cups or any dishwear in the room. Beds weren't comfortable and poor breakfast options.
Comment from Hotel Management
Mar 31, 2018 by Hotel Management, Hotel Management
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Your feedback in regard to grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay-ish hotel for the $

Posted Mar 24, 2018
We were traveling with a family of 6 and were given a “suite room”. We hoped to be able to comfortably fit all 6 of us and discovered that while our suite room was larger, the pull out bed was a single bed and quite cramped for 2 people to sleep in. We understood a grab and go style of breakfast but there was no cold water or juice for people who don’t like coffee. Overall, I’m sure it would be a great place for smaller families, but be careful that what you reserve will actually fit your family’s needs.
Comment from Hotel Management
Mar 27, 2018 by Hotel Management , Hotel Management
Thank you for choosing us and sharing your experience. We are glad you had an overall great stay, but we hate knowing we didn’t meet every expectation. We value your feedback and will use it to make sure so we are more consistent in our service delivery. We appreciate your business and hope to see you and your family again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Mar 23, 2018
Lots of extras, fullsized fridge, dishwasher. The cable tv was lacking cartoon network and history channel.
Comment from Hotel Management
Mar 24, 2018 by Hotel Management, Hotel Management
Chris, thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Feb 22, 2018 on Hotels
Comment from Hotel Management
Feb 22, 2018 by Hotel Management, Hotel Management
Carey, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management