Ratings based on 147 Verified Reviews

3.8 out of 5
67% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from chicago

family visit

Posted Jan 9, 2018
Pros: room was clean with a full kitchen
Cons: nothing
Location: 10 miles north of Cincinnati this hotel will do fine for budget conscious travelers who need a place to stay for a night or two
basic hotel with no outstanding amenities but staff was pleasant and accomodating
Comment from Hotel Management
Jan 10, 2018 by Hotel Management , Hotel Management
Thank you for taking the time to share your feedback. We are pleased your stay with us was satisfactory. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Indidnapolis, IN

For the cost, I expected more.

Posted Dec 26, 2017
Pros: The staff was very friendly.
Cons: Have basic kitchen items on hand at all times without request or additional charge. More breakfast options.
The room has a kitchenette, but nothing at all to use. I assume it's an added option, which is stupid. Don't even offer a kitchen if it's unusable. The bathroom had black hair all over it as if someone had been given a haircut. The breakfast option was on the sad side. Packets of oatmeal, granola bars, and coffee. Nothing else.
Comment from Hotel Management
Dec 27, 2017 by Hotel Management, Hotel Management
Katy, thanks for evaluating your experience at our hotel. Although you liked our service, we apologize for the issues you had while being here. Your feedback with regarding the cleanliness of your room is discussed with our housekeeping team to review and action. Also, your concern for breakfast choice will be shared with our Brand Leaders when determining new offerings. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you’ll give us a chance to serve you again on your next trip to our area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, Mi

Nice and comfortable

Posted Dec 23, 2017
Awesome. I really enjoyed my stay. They I invited enjoyed they stay as well .
Comment from Hotel Management
Dec 24, 2017 by Hotel Management , Hotel Management
Thanks for the wonderful feedback. We are delighted to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
by damykel

Posted Nov 16, 2017 on Hotels
Comment from Hotel Management
Nov 18, 2017 by Manager, Hotel Management
Thank you for your fabulous rating and letting us know your visit to Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
3 out of 5
by Mayim

Not terrible

Posted Nov 8, 2017 on Hotels
Me and my boyfriend frequent this location and it’s never really been a problem but this last stay was eh? When we got there I looked and the shower and it looked like the floor of the shower hadn’t been cleaned and the soap dish was still a little dirty like somebody had some old crusty soap in there , we also requested dishes and dish soap which took forever for us to receive at least 30 Minutes-1 hour the staff overall is pretty nice and this is the first time I’ve ever really had a problem just seems like they have a few problems they need to work out or they need to hire some more staff
Comment from Hotel Management
Nov 10, 2017 by Manager, Hotel Management
Thank you for choosing to stay at our hotel once again. We are sorry for the issues you had while being here and regret the inconvenience it caused. We have shared your concerns with our team in an effort to improve our service as well as facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you both back soon! Sincerely, Hotel Management
5 out of 5
by A verified traveler

Posted Nov 2, 2017 on Hotels
Comment from Hotel Management
Nov 3, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
5 out of 5
by Amanda

Posted Oct 31, 2017 on Hotels
Comment from Hotel Management
Nov 2, 2017 by Manager, Hotel Management
Wow - Amanda, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
by Renaldo

Posted Oct 30, 2017 on Hotels
Very nice roo.
Comment from Hotel Management
Nov 1, 2017 by Manager, Hotel Management
Renaldo, thank you for choosing Extended Stay America. It's great to read you enjoyed your clean and spacious room and that made your stay a perfect one. Thanks once more for the awesome review, and we look forward to serving you again soon. Sincerely, Hotel Management
4 out of 5
by abdullah

Mad policeman

Posted Oct 24, 2017 on Hotels
They should alert law enforcement concerning weapons. How else are we to know that law enforcement arent welcomed no police officer is leavibg weapobs at home in today's climate. Ive contacted the blogue for nypd.. BOSTON calufornia chicago and ohio.. They will be told that our assigned lawful equipment isnt welcomed. I had a nice stay other than this disrespectful process of legal authorities
Comment from Hotel Management
Oct 28, 2017 by Manager, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Hotel Management
3 out of 5
by Gregory

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
Gregory, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectations. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management