Desk, blackout drapes, iron/ironing board, free WiFi
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Reviews of Chester Inn & Suites

3 out of 5
Chester Inn & Suites
11440 Chester Rd, Sharonville, OH

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 114 reviews" "
Rating 8 - Good. 26 out of 114 reviews" "
Rating 6 - Okay. 22 out of 114 reviews" "
Rating 4 - Poor. 14 out of 114 reviews" "
Rating 2 - Terrible. 17 out of 114 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beware lobby is really nice and clean but the Rooms were dirty stains in carpet found hair in the tub mold in the bathroom corners and it states they have complimentary breakfast but that a lie... It was nice when it was Fairfield inn suites but with the new owners this place is ran down
Stayed 1 night in Apr 2024

8/10 Good

Javier

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Thank you for your review. We hope you stay with us again.

10/10 Excellent

Mervat

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience , price and clean and the front disk so helpful . I recommend it for every one
Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Thank you for your review. We hope you stay with us again.

6/10 Okay

James

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Ok but needs a refresh and a sign
Stayed 1 night in Jan 2024

6/10 Okay

Keyasha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For starter, this property is being bought out. It will not be a Marriott property as of 2/1/24. The new owners are already starting off bad. The carpet on the first floor was soaked and smelled awful! The property definitely hasn’t been taken care of and I will probably never stay there again. The staff was nice! The property just wasn’t up to basic standards.
Stayed 1 night in Jan 2024

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had driven to Texas in back and then went to Cincinnati. Hard rock and needed a room. We had stayed at 304 motels over the week. And this was by far the best one that we found on our trip It was clean the reset, the Jacob. The greater was a fantastic gentleman and overall you coulld nit ask for better experience
Stayed 1 night in Jan 2024

6/10 Okay

Melissa

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

shane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kimberly

Traveled with partner
Liked: Staff & service, amenities
Older property, but a safe place to stay close to family at a reasonable price.
Stayed 2 nights in Nov 2023

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amanda Jacobs on Nov 21, 2023
Dear Julia,Thanks for staying with us and taking the time to leave a rating. I am glad to see you had a good stay and hope to see you again soon!

10/10 Excellent

Linda

Traveled with family
Liked: Amenities
Neighborhood is not so great, but people at front desk were awesome. Upkeep is ok, i just don't like orange.
Stayed 1 night in Nov 2023
Response from Amanda Jacobs on Nov 21, 2023
Linda,Thank you for staying with us and sharing your experience. Our goal is to make sure our guests are comfortable and have a great stay at a great value. We hope to see you again!Thank You,Amanda JacobsGeneral Manager

10/10 Excellent

Jimmy

Business traveler
Liked: Cleanliness, staff & service
Nice staff. Property needs an upgrade.
Stayed 1 night in Nov 2023
Response from Amanda Jacobs on Nov 16, 2023
Jimmy,Thank you for staying with us. We appreciate your feedback! We hope to see you again soon!

6/10 Okay

Glenna E

Traveled with family
Liked: Cleanliness, staff & service
Clean Hard bed
Stayed 1 night in Oct 2023
Response from Amanda Jacobs on Oct 24, 2023
Glenna,Thank you for staying with us at the Fairfield Inn & Suites Cincinnati North Sharonville. We appreciate you taking the time to leave a review. We will work hard, so next time we are able to surpass your expectations. Thanks,Amanda Jacobs

2/10 Terrible

STEVE

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The type of room I reserved was Not anything as small, cramped, and unfriendly as the room we were checked into... This will be my last Fairfield Inn experience. Whatever "Hotels .com" is, I imagine that entity had something to do with this fiasco!!...... Steve Asbury...
Stayed 1 night in Oct 2023
Response from Amanda Jacobs on Oct 24, 2023
Dear Steve,Thank you for staying with us and taking the time to leave a review. I am sorry to hear that you did not have a good experience from booking the room and your actual stay. You did book a room with a single double bed. I will look into how this is advertised to make it easier to identify while online searching for a hotel room at our property. Thank you for your feedback. We will use it to improve. Thanks,Amanda JacobsGeneral Manager

2/10 Terrible

Dawn

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not cleaned the entire time of my stay. No hair dryer or coffee for the coffee maker. There was mold on the side entrance and.
Stayed 3 nights in Sep 2023
Response from Amanda Jacobs on Oct 13, 2023
Dawn,Thank you for staying with us and taking the time to leave a review. I do apologize for the inconvenience you experienced during your stay. We will use your feedback to improve. Thank You,Amanda JacobsGeneral Manager

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was extra firm actually too hard.When i checked in i know it may not be a big deal to most but when i hand you my id and credit card and you slide it back when i have my hand out to receive it i think of it as rude when she placed it on counter,i understand if not wanting to touch someones hand but if she took it out my hand i think it should be retuned same way as given just my opinion.I work in cs myself and the way i receive money or card is the way i give it back.Room was clean and upon checking out front desk person was very nice
Stayed 2 nights in Sep 2023
Response from Amanda Jacobs on Oct 6, 2023
Dear Jackie,Thank you for staying with us and taking the time to leave a review. I will share your feedback with the front desk team to ensure that we are delivering the best service for our guests. We hope to see you again soon!Thank You,Amanda Jacobs General Manager

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell mildew! Roaches
Stayed 1 night in Sep 2023
Response from Amanda Jacobs on Oct 5, 2023
Dear Anthony,Thank you for sharing about your stay. I do apologize that you did not have a good stay. I have shared your comments with the entire team to ensure we are making sure our guests are comfortable. We hope to have the opportunity to better serve you in the future.Thank You,Amanda JacobsGeneral Manager

4/10 Poor

Anthony

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property had roaches room had a smell like mildew had to go buy plug in air freshener
Stayed 1 night in Sep 2023
Response from Amanda Jacobs on Oct 5, 2023
Dear Anthony,Thank you for staying with us and taking the time to leave a review. I am disappointed to hear that you did not have a good stay. I have shared your comments with the entire team, to ensure we do better. We hope to have the opportunity to better serve you.Thank You,Amanda JacobsGeneral Manager

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff member that checked us in was excellent. She was nice and friendly and extremely helpful. Also, other staff members that I encountered were friendly and kind. Upon walking in the room, it had a stale smell. We went to the store to get air freshners to clear the air. There was a pillow case on one of the beds that had a stain on it. Also, the refrigerator never got cold enough to make our drinks cold. Also, the curtain was hanging down on one corner and I was not able to open up the patio door to go out on the balcony.
Stayed 2 nights in Sep 2023
Response from Amanda Jacobs on Sep 7, 2023
Dear Patricia,Thank you for staying with us and taking the time to leave a review. I am glad to hear that our team was friendly and helpful. I am sorry to hear about the issues with your room. I have shared your comments with both the housekeeping team and maintenance team to ensure they are fixed and we are more diligent moving forward. We hope to see you again in the future.Thank You,Amanda JacobsGeneral Manager

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amanda Jacobs on Sep 4, 2023
David,Thank you for staying with us and taking the time to leave a rating. Our goal is to ensure our guests have a perfect stay. I apologize that we didn't meet our goal during yours. We hope to have another opportunity to better serve you in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
x
Stayed 1 night in Aug 2023
Response from Amanda Jacobs on Aug 31, 2023
Linda,Thank you for staying with us and takling the time to leave a rating. I am glad to hear your had a great stay. We strive to provide a great stay at a great value for our guests. We look forward to seeing you again.Thank You,Amanda JacobsGeneral Manager

6/10 Okay

Toni

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Furniture is dirty had a phone in the room that didn't work
Stayed 1 night in Aug 2023
Response from Amanda Jacobs on Aug 11, 2023
Toni,Thank you for staying with us and taking the time to leave a review. I apologize for the inconvenience you experienced. I have shared your feedback with the maintenance and housekeeping department so we can have these things corrected moving forward. We hope to see you again soon. Thank You,Amanda JacobsGeneral Manager

8/10 Good

Larry

Liked: Cleanliness, staff & service
Room was not ready. Waited a couple of hours but they did upgrade room
Stayed 1 night in Jul 2023
Response from guest services on Jul 19, 2023
Thanks Larry For sharing your stay with us, Glad you enjoyed the Upgrade.

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service
It was very adequate and clean. However the facilities are very worn and abused. It's an older property. But it still suited my needs and under a $100 is was worth the minor issues.
Stayed 1 night in Jun 2023
Response from guest services on Jul 19, 2023
Thank you Donald for sharing your stay with us and we truly appreciate your feedback.

6/10 Okay

Murali Krishna

Liked: Cleanliness
Stayed 2 nights in Jun 2023
Response from guest services on Jul 19, 2023
Thanks for your review

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service
The front desk staff was superb! The free breakfast was very nice. Our room was very nice. I was concerned when we checked in and walked to our room to find it "propped open" with the door latch. I noticed several rooms like that on the way down the hall. I was assured by the front desk that this was normal procedure, that the cleaners left them that way to keep track and for management to follow behind to check. I didn't like that at all. Not secure. Anyone could have come in the room. Although the beds were made, they were not "super tidy," and I wondered if they had actually been made fresh. The trash bin liners were laying across the trash bins, not actually put in the bins. I don't recall that being the "norm." All these "little" things added up to being a bit disconcerting. All in all, it was a fine stay.
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on Jul 2, 2023
Dear Karen,Thank you for staying with us and taking the time to leave a review. Truly all the little things do add up. I would like to apologize for everything you encountered. I have shared your review with the entire team, to ensure that we are making sure our guests feel comfortable during their stay. I hope we can have another opportunity to better serve you in the future.

2/10 Terrible

Theresa

Stayed 1 night in Jun 2023
Response from Amanda Jacobs on Jul 2, 2023
Dear Theresa,Thank you for staying with us and taking the time to leave a rating. Our goal is to ensure our guests have an excellent stay. It seems we fell short during yours. We will work hard to improve. I hope we can have another opportunity to better serve you.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on Jul 2, 2023
Dear Kevin,Thanks for staying with us and taking the time to leave a rating. I am glad to hear you had a great stay. We appreciate you and hope to see you again soon!

4/10 Poor

David

Traveled with partner
Shows pool on website and it's out of order. Should have been noted at some point before conformation.
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on Jul 2, 2023
Dear David,Thanks for staying with us and taking the time to leave a review. I do apologize for the pool being out of service during your stay. I am happy to report that it now working properly. We hope to have another opportunity to better serve you.

2/10 Terrible

Mary

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on Jul 2, 2023
Dear Mary,Thanks for staying with us and taking the time to leave a rating. I am disappointed to see that you did not have a great stay. We will work hard to improve. We hope to have another opportunity to better serve you.

6/10 Okay

Reed

Stayed 2 nights in Jun 2023
Response from Amanda Jacobs on Jun 27, 2023
Dear Reed,Thanks for staying with us and taking the time to leave a review. This will give us an opportunity to improve. We hope to see you again on your next trip.

2/10 Terrible

mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
Service is so bad.
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on Jun 16, 2023
Dear Mohammed,Thank you for sharing feedback about your stay. I apologize that you did not have a great stay. We will work to improve.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on Jun 16, 2023
Dear Lawrence,Thank you for staying with us and leaving a rating! We are glad you had a great stay and hope to see you again soon!

4/10 Poor

Linda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very disappointed with the quality of the property with the Marriott name. I didn’t expect luxury but at least updated. Our upgrade to Executive Suite was a joke.
Stayed 1 night in Jun 2023
Response from Amanda Jacobs on Jun 7, 2023
Linda,Thank you for sharing feedback about your stay. We use it to constantly improve. I apologize that our hotel didn't meet your expectations, we will work hard to improve.

6/10 Okay

Bill

Stayed 1 night in May 2023
Response from Amanda Jacobs on Jun 1, 2023
Dear Bill,Thanks for staying with us and taking the time to leave a rating. It looks like you didn't have a perfect stay. Our goal is to provide a great stay for our guests. We will work to improve the stay for our guests.

4/10 Poor

Murrel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Came back from kings island to the hotel room and there where ants everywhere inside the room…hotel clerk said she will comp us the room but said since we have a 3rd party I have to talk to expediam for my refund since it was booked by a third party.::
Stayed 1 night in May 2023
Response from Amanda Jacobs on Jun 1, 2023
Dear Murrel,Thank you for sharing your experience. I would like to apologize for the inconvenience during your stay. It looks like your stay was refunded and any authorizations on your card will be released to you depending on your bank's policies. Once again, thank you for your feedback. We hope to have another opportunity to better serve you.

8/10 Good

Glenn

Stayed 1 night in May 2023
Response from Amanda Jacobs on Jun 16, 2023
Dear Glenn,Thank you for staying with us and leaving a rating! We are glad you had a great stay and hope to see you again soon!

6/10 Okay

Chris, Toledo

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Amanda Jacobs on Jun 1, 2023
Dear Chris,Thank you for staying with us and taking the time to leave a rating. Our goal is to provide a great stay for our guests. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Careth

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirtiest room I have ever been in at a hotel. It was so bad my kids begged to stay in car and wouldn’t sit on the bed. Friends had another room that wasn’t dirty but mine was so awful I got another hotel. There was thick food of some sort smeared on the furniture. Stains that were huge and disgusting including what looked like blood. Stains and something black on the bed. The carpet was ripped up in a section. There were something that looked like dead leaves??? On the curtains… the bathroom floor had hair balls on it and in the corners were black. There was toothpaste on the mirror and the tub had a black ring. The walls and doors had nasty hand prints. The elevator buttons did not work and the elevator missed the floor. We had to take a step up out of the elevator. Later I heard someone was stuck in it. When we left we say that even the front sign had a letter falling off.
Stayed 1 night in May 2023
Response from guest services on May 10, 2023
Careth, Thank you for taking the time to share your stay with us. Guest Satisfaction is very important to us and we truly appreciate your feedback. We are sorry that when we offer you another room and when we offered to go over your existing room you declined. As you can see by all our past guest experience and from the 33 rooms of your group that were very satisfied. But it is ALWAYS our policy to make every guest happy and we are sorry we failed to meet your expectations. Thanks You.

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service
Nice People. Coffee Maker Was Not Refreshed From Previous Guest.
Stayed 1 night in May 2023
Response from Amanda Jacobs on May 5, 2023
Dear Jeff,Thanks for staying with us and leaving a review. I will address the coffee makers with the housekeeping department, to make sure we are double checking them. I am glad you and a great stay and we hope to see you again soon!

10/10 Excellent

daniel

Stayed 1 night in Apr 2023
Response from Amanda Jacobs on May 3, 2023
Thanks for staying with us Daniel! I am glad you had a great stay. We hope to see you again soon!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Amanda Jacobs on Apr 9, 2023
Dear Kathy,Thanks for staying with us and taking the time to leave a review. I am glad to hear you had a great stay. Our goal is to provide our guests with a home away from home during their stay. We hope to see you again soon!Thank You,Amanda JacobsGeneral Manager

10/10 Excellent

Mila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room Very pleasant check in
Stayed 1 night in Apr 2023
Response from Amanda Jacobs on Apr 4, 2023
Dear Mila,Thanks for staying with us and taking the time to leave a review. I am glad you had a great stay! I have shared your feedback with the entire team. It is very encouraging to hear the positives we are achieving to make the hotel the best it can be. We hope to see you again soon!Thank You,Amanda JacobsGeneral Manager

6/10 Okay

Tywannia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Had to change rooms because of filthy stained sheets on the bed.
Stayed 1 night in Feb 2023
Response from guest services on Mar 15, 2023
Tywannia, On behalf of our entire staff we want to thank you for sharing your stay with us. Guest satisfaction is very important to us and we will address your concerns with our staff.

8/10 Good

Stefanie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff! breakfast area way to hot. bathroom wasn't the cleanest.
Stayed 1 night in Feb 2023
Response from Amanda Jacobs on Feb 23, 2023
Dear Stefanie,Thanks for staying with us and taking the time to leave a review. We are glad you had a good stay. Thanks for sharing your feedback, we will use this to improve. We hope to see you again!Thank You,Amanda JacobsGeneral Manager

8/10 Good

Sherry

Stayed 1 night in Jan 2023
Response from Amanda Jacobs on Jan 31, 2023
Dear Sherry,Thank you for staying with us and taking the time to leave a rating. I am glad you had a good stay, and hope to see you again soon!Thank You,Amanda JacobsGeneral Manager

4/10 Poor

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room key machine wasn’t working so I couldn’t get into my room for a couple hours when I arrived.
Stayed 1 night in Jan 2023
Response from Amanda Jacobs on Jan 12, 2023
Dear Joshua,Thank you for staying with us and taking the time to leave a review. I do apologize for the key machine not working and the time it took to get you in your room. Technology can be a wonderful thing and a hinderance at times. I am glad we were able to finally get in your room. Thank You,Amanda JacobsGeneral Manager

6/10 Okay

Marcello

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing for a Fairfield/ Marriott property . The rooms were run down and had a smoky odour The beds were small paint was old and dated. The staff was ok and the price was right but I would have paid more for better
Response from Amanda Jacobs on Jan 9, 2023
Dear Marcello,Thank you for staying with us and taking the time to leave a review. I would like to apologize that you did not have a stellar stay. I have shared your comments with the housekeeping team, to ensure our guests do not encounter any offensive odors. We do hope to have the opportunity to better serve you in the future.Thanks,Amanda JacobsGeneral Manager

2/10 Terrible

Marvelene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT PREPARED FOR GUESTS
When I checked in the person was friendly, the problem was when I arrived at the room itwas clean the bed was made up, so wehad to wait for the person at the desk to get the room ready, I guess they were short of help, once in the room, the heat didnt work properly & this was an extremely cold day 13 degrees!!!
Stayed 1 night in Dec 2022
Response from Amanda Jacobs on Dec 26, 2022
Dear Marvelene,Thank you for staying with us and taking the time to leave a review. I am disappointed to hear that we were not ready for your arrival. Our goal is to ensure our guests have a comfortable stay. I have shared your comments with the team to ensure that we are more prepared moving forward. I hope we can better serve you in the future.Thank You,Amanda JacobsGeneral Manager

4/10 Poor

Tony

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in serious need of a renovation. It is dirty and outdated.
Response from Amanda Jacobs on Dec 5, 2022
Dear Tony,Thanks for staying with us and taking the time to leave a review. I would like to apologize for us not being able to provide you with a stellar stay. We are in the process of updating the hotel. We hope to have the opportunity to serve you again, when it is completed.Thank You,Amanda JacobsGeneral Manager