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Reviews of Hilton Cincinnati Netherland Plaza

4 out of 5
Hilton Cincinnati Netherland Plaza
35 W 5th St, Cincinnati, OH

Reviews

7.6

Good

Rating 10 - Excellent. 400 out of 1001 reviews" "
Rating 8 - Good. 233 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 105 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Reed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a professional conference. It was an excellent venue.
Stayed 5 nights in Feb 2024
Response from AGM on Apr 18, 2024
Thank you for staying with us.

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
While the hotel and staff were accommodating and nice, we paid for a king jacuzzi room and experienced no hot water in the jacuzzi, making the upgraded room a waste of money spent.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 18, 2024
We are sorry the jacuzzi didn't have hot water. We did experience a system issue with the hot water over the weekend.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on Apr 18, 2024
Thank you for staying with us.

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from AGM on Apr 18, 2024
Thank you for staying with us.

8/10 Good

Mark

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice 2 night stay in this classic hotel @ very inexpensive rates for reasons I’m not entirely clear. The reason it’s not a 5 star is because we called the front desk in the mid morning to report (1) our shampoo bottle was empty in the shower and (2) there was a reading light - light bulb - out by the bed. We were assured this would be handled during the day. We returned 12 hours later to the same issues!
Stayed 2 nights in Apr 2024
Response from AGM on Apr 18, 2024
Thank you for staying with us. We are sorry about the shampoo and the reading light.

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location was perfect for us. We could walk or take the free trolley everywhere we wanted to go. Only one staff person was helpful- the hostess at the restaurant acted as a concierge and gave us maps and directions. The front desk clerk when we checked in was NOT helpful in the least. Did not even tell us we had to use the room key to use the elevator or where to find baggage carts. Our room service tray from the first night was still in the hallway 2 days later. It took over 10 minutes for them to even answer the phone to place an order. Maid service was good.
Stayed 2 nights in Apr 2024
Response from AGM on Apr 18, 2024
We are sorry your experience wasn't more pleasant.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Typical metro area.
Stayed 1 night in Apr 2024
Response from AGM on Apr 18, 2024
Thanks for staying with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on Apr 18, 2024
Thanks for staying with us.

2/10 Terrible

Doria A

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property needs a MAJOR RENOVATION! The Staff was very lack luster and were not able to help me with finding a blanket or connecting to the WIFI. I moved rooms twice to properly connect to the wifi but to no avail, I was never able to get on the internet. All of the shops in the basement were vacant. The hotel had potential but for the price I paid, potential isn’t enough.
Stayed 3 nights in Mar 2024
Response from AGM on Apr 5, 2024
We are so sorry you had a bad experience staying with us. We are working diligently to improve areas of our operation. We are currently installing new WiFi and hope you give us another change to earn your trust in the future.

10/10 Excellent

Donna, monroeville

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful and knowledgeable staff
Stayed 4 nights in Mar 2024
Response from AGM on Apr 5, 2024
Thank you for staying with us.

10/10 Excellent

Morgan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bathroom tub needs to be reglazed or updated.
Stayed 2 nights in Mar 2024
Response from AGM on Apr 1, 2024
Thank you for your comments.

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location
Stayed 2 nights in Mar 2024
Response from AGM on Apr 1, 2024
Thank you for staying with us. We are glad you enjoyed your stay.

6/10 Okay

Joann

Traveled with family
Liked: Staff & service, amenities
Room was not good, not kept up well. Would not recommend this hotel.
Stayed 2 nights in Mar 2024
Response from AGM on Apr 1, 2024
We are sorry you were disappointed with your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the employees was really nice welcoming my family and I.
Stayed 1 night in Mar 2024
Response from AGM on Mar 29, 2024
We are glad you appreciated the staff. Thank you for stayng with us.

8/10 Good

Nathan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is always difficult downtown. Unclear directions on what or where to park. Had to ask.
Stayed 1 night in Mar 2024
Response from AGM on Mar 26, 2024
Parking can be a challenge downtown.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Mar 26, 2024
Thank you for staying with us.

10/10 Excellent

Arwinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Mar 26, 2024
Glad you enjoyed your stay.

10/10 Excellent

KWESI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gatsby styled property
Stayed 4 nights in Mar 2024
Response from AGM on Mar 26, 2024
Glad you enjoyed your stay with us.

6/10 Okay

Shannell

Traveled with group
Liked: Cleanliness, staff & service
The parking lot is disconnected, so there is a bit of travel from one building to another and a few elevator rides to get back to the hotel. The property is in what seems to be an abandoned mall. It gives creepy more than historic.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 22, 2024
The office building and mall area have been purchased and are currently being converted to condos. We apologize for the current appearance.

8/10 Good

Dana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful building - surrounding development needs to be completed to improve experience. Walkable to downtown
Stayed 2 nights in Mar 2024
Response from AGM on Mar 22, 2024
Thank you for staying with us. We are looking forward to the surrounding developments completion as well.

8/10 Good

Zachary

Stayed 1 night in Mar 2024
Response from AGM on Apr 18, 2024
Thank you for staying with us.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AGM on Mar 22, 2024
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Amy

Stayed 2 nights in Mar 2024
Response from AGM on Mar 22, 2024
We appreciate you staying with us.

8/10 Good

Candace

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have a mini suite room that I originally reserved available. They then gave me a downgraded room a larger size, two queen bed room, and charged me the same price. I wasn’t happy with being charged the same price for a downgraded room.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 22, 2024
We apologize for the inconvenience and hope you give us another opportunity to serve you in the future.

2/10 Terrible

Kristopher, Washington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property I’ve ever stayed in my life. Everything is severely outdated. Furniture, carpet, wallpaper, and fixtures were all from the plate 60s to early 70s. The bed was rockhard and old and everything had stains on it. The drapes did not open. The toilet was from a public school. And the shower never worked.
Stayed 2 nights in Mar 2024
Response from AGM/ Ted VB on Mar 22, 2024
We are so sorry you stay with us wasn't more pleasant. If there is anything we can do to make it up to you please let us know by reaching out to the hotel directly.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from AGM on Mar 22, 2024
Thank you for staying with us.

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good :)
Stayed 2 nights in Mar 2024
Response from AGM on Mar 22, 2024
So glad you had a nice stay with us.

8/10 Good

Brea Kawan

Liked: Cleanliness, amenities
Very classically styled hotel. Could be a few upgrades done while still keeping with the theme of the hotel. Overall was a good stay.
Stayed 4 nights in Mar 2024
Response from AGM on Mar 22, 2024
Thank you for staying with us.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being able to walk to different locations
Stayed 1 night in Mar 2024
Response from AGM on Mar 22, 2024
Thank you for choosing to stay with us.

8/10 Good

Shayla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Polite and pleasant customer service from door to desk to hpuaekeeping
Stayed 3 nights in Mar 2024
Response from AGM on Mar 22, 2024
So glad you had a good stay with us.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic hotel
Stayed 2 nights in Mar 2024
Response from AGM on Mar 22, 2024
Thank you for staying with us.

10/10 Excellent

mizz?ata420

Stayed 2 nights in Mar 2024
Response from AGM on Mar 26, 2024
We're glad you enjoyed your stay.

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from AGM on Mar 26, 2024
Thank you for staying with us. We wish your stay would have been better.

10/10 Excellent

Janet

Stayed 2 nights in Feb 2024
Response from AGM on Mar 22, 2024
Thank you for staying with us. We are glad you enjoyed your stay.

8/10 Good

Jamison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so incredibly friendly and kind and more than willing to go the extra mile!
Stayed 2 nights in Feb 2024
Response from AGM on Mar 22, 2024
It is very nice to hear you had good staff interactions.

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with beautifully restored Art Deco style detailing everywhere you look. Nice big room, comfy beds, quiet and comfortable. Nice hotel bar/restaurant, easy access to several other restaurants, coffee shops, etc, within walking distance. Stayed here for a convention at the Duke Energy Center, and was a perfect place for that. Would happily stay here again.
Stayed 2 nights in Feb 2024
Response from AGM on Mar 22, 2024
Thank you for the kind review.

2/10 Terrible

Daeveon

Stayed 1 night in Feb 2024
Response from AGM on Mar 22, 2024
We are sorry your stay wasn't more pleasant .

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Mar 22, 2024
We are glad you enjoyed your stay with us.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and within walking distance to duke convention center.
Stayed 1 night in Feb 2024
Response from AGM on Mar 22, 2024
We are so glad you enjoyed your stay with us.

10/10 Excellent

Susan, lima

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location!
Stayed 1 night in Jan 2024
Response from AGM on Mar 22, 2024
Thank you for stayng with us.

6/10 Okay

lester

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stay here if you like cold showers. No hot water at certain times.
Stayed 3 nights in Jan 2024
Response from AGM on Mar 22, 2024
We are sorry there were hot water issues during your stay. We hope you give us another opportunity to serve you in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AGM on Mar 22, 2024
We are glad you enjoyed your stay with us.

10/10 Excellent

Viswanath, Dayton

Stayed 3 nights in Jan 2024
Response from AGM on Mar 22, 2024
We are glad you enjoyed your stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AGM on Mar 22, 2024
We are glad you enjoyed your stay with us.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from AGM on Jan 22, 2024
Thank you for staying with us.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 1 night in Jan 2024
Response from AGM on Jan 22, 2024
Thank you for staying with us.

2/10 Terrible

Rustin

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I usually never leave bad reviews because I work in the service industry. This hotel is extremely outdated. Room felt muggy and old. We did not even have a shower curtain. Extremely odd taking a shower with no curtain. I told the front desk before we left. Parking was $37.
Stayed 1 night in Jan 2024
Response from AGM on Jan 22, 2024
We are very sorry you had such a bad experience. The shower curtains do get taken down and cleaned and unfortunately they weren't put back up. We are so sorry for this inconvenience.

10/10 Excellent

Jillian

Response from AGM on Jan 22, 2024
Thank you for staying with us.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from AGM on Jan 22, 2024
Thank you for staying with us.

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness
The property was very pretty but our room had no heat and we only had half a roll of toilet paper in our room.
Stayed 1 night in Jan 2024
Response from AGM on Jan 22, 2024
We are sorry you had no heat and only half a roll of toilet paper. Please contact the hotel manager directly if there is anything we may do to make things up to you.