Terrace/patio

Reviews of Hilton Garden Inn Cincinnati/Mason

3 out of 5
Hilton Garden Inn Cincinnati/Mason
5200 Natorp Blvd, Mason, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 497 out of 848 reviews" "
Rating 8 - Good. 262 out of 848 reviews" "
Rating 6 - Okay. 60 out of 848 reviews" "
Rating 4 - Poor. 21 out of 848 reviews" "
Rating 2 - Terrible. 8 out of 848 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Corey

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel and priced right. The bed was very comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

VIGNESHWARAN

Stayed 1 night in Dec 2023

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Nice facility and convenient. Very attentive staff
Stayed 1 night in Dec 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was excellent!
Stayed 1 night in Nov 2023

8/10 Good

EDWARD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were only there to sleep but staff was friendly. Hotel was clean & price was right
Stayed 3 nights in Nov 2023

10/10 Excellent

Steven, Orleans

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient
Stayed 1 night in Nov 2023

10/10 Excellent

Kasie

Stayed 1 night in Nov 2023

10/10 Excellent

Rose

Stayed 2 nights in Nov 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good and we had no problems
Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and decorated tastefully. The lobby area has a cozy seating area with a fireplace that we enjoyed. The staff were friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

james, lebanon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to graters ice cream
Stayed 2 nights in Nov 2023

8/10 Good

Isaac

Stayed 2 nights in Oct 2023

10/10 Excellent

Renata

Stayed 1 night in Oct 2023

8/10 Good

Maryteresa

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Got a good rate so booked last minute while traveling. Location is good. Lobby is clean and tidy. Front desk is less than welcoming. ((Tone and eye contact, and attitude)). Beds are nice. HUGE stain on ceiling in our room, like previous water leak, which explains the 2 smells...bleach and mold. Needs updated thermostat. Old fashioned always too cold or too hot. Get with it Hilton!
Stayed 1 night in Oct 2023

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and facilities are exceptionally clean and odor free. Rooms and facilities kept updated. Staff is very pleasant and helpful. I have returned for multiple stays and will continue when visiting.
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Daniella at the bar/restaurant was friendly, efficient and fun.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tequella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to kings island, shopping and food
Stayed 1 night in Sep 2023

10/10 Excellent

Loreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is where I’ll always stay. It’s close to almost everything. Friendly customer service representative, especially Lance. The rooms are clean and the property is well maintained.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Erin

Stayed 2 nights in May 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Shalu

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in a great location, very clean, staff was very helpful, friendly, and informative.
Stayed 4 nights in Aug 2023

8/10 Good

toni

Stayed 1 night in Aug 2023

10/10 Excellent

Honna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We had a family weekend family trip. Our stay was fantastic. The service and people were all very kind and amazing. Thank you
Stayed 2 nights in Jul 2023

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good, comfortable and clean room. The important thing is pet friendly hotel
Stayed 1 night in Jul 2023

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Paid a stiff price for a last minute booking
Hotel is just meh. I’m ok with the rate being high given it was a last minute reservation. But we were not aware that this “pet friendly” hotel charged a $50 pet fee until we arrived. Too late to look for anything else, we had to suck it up. Room a/c either made it too hot or too cold. Pillows sucked. Sheets were scratchy. The breakfast is $13 per person. Complimentary Coffee was terrible.
Stayed 1 night in Jul 2023

10/10 Excellent

CELESTE

Stayed 1 night in Jul 2023

10/10 Excellent

Hany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

Barry

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Jul 2023

8/10 Good

suzanne

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
fine and quiet
Normally very unclean things will stand right out to me. My husband and son stayed here the first two nights and then my husband and I switched. So they had already gotten very comfortable. It was ok and clean. Very quiet. Bartenders were very nice when I went down to have a beer!
Stayed 4 nights in Jun 2023

10/10 Excellent

jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and very accommodating. Breakfast staff was fantastic. Close to shopping and the interstate.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area and nice hotel
Great room for the price. Overall, very clean and fresh. Beds were comfy and I loved the office chair - made working in the room a breeze. Good WiFi connection suitable for working or watching movies. Some mention being able to hear others. At times, we could hear our neighbors upstairs and of course doors especially in the morning. The hotel was packed - mostly from youth baseball players so it was going to be noisy. However, it’s rare for this price range to not hear these noises. It wasn’t as bad as other places we’ve stayed. We did experience an issue with the tub draining and the front desk quickly responded as well as offered a meal for the inconvenience (which it wasn’t).
Stayed 2 nights in Jun 2023

8/10 Good

Becky

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our Kings Island summer trip.
Stayed 2 nights in Jun 2023

10/10 Excellent

Tom and Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an excellent choice as we were there 3 nights. It was quiet, very clean and the staff was pleasant and helpful. I would definitely stay there again.
Stayed 3 nights in Jun 2023

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all stay was fine, I found a very old coffee in the microwave apparently staff didn’t clean that. The mini fridge in room would not close and our thermostat had been broke and air would not kick off and we had to manually turn off and on. Found coins under the bed, maybe they didn’t vacuum . It was nasty but wasn’t the cleanest property I stayed at
Stayed 2 nights in Jun 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean great stay
Stayed 2 nights in Apr 2023

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Super convenient to shopping, downtown cincy, and the basketball venues we played at. Also the gentleman who helped us with our cots was super helpful in setting them up
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Deborah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great interactions with the staff. Everyone was so helpful and kind. I didn’t sleep well though because the air conditioner kept turning on and off in the night. I would get too hot then too cold and we weren’t able to control the fan.
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Jose Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Mar 2023

8/10 Good

Darla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious
The room was nice and spacious The carpet had a lot of hair on the floor upon arrival. We did not use housekeeping services for our 2 night stay
Stayed 2 nights in Mar 2023