Hotel was close to Kings Island (reason for our trip). Staff was very friendly and helpful. Room was perfect - 2 doubles and a pull out couch which was great space for our group of adults/children. Two TV's were a nice surprise, so both boys and girls could watch their own respective shows without arguing. Microwave and min-fridge were also convenient.
Comment from Hotel Management
Nov 2, 2016 by Bob, Hotel Management
Thank you for taking the time to share your recent experience at the Springhill Suites Cincinnati Northeast/Mason with us.
As cleanliness, breakfast, and guest entertainment are key priorities to us, I am very sorry that we fell short of your expectations.. Please rest assured that your comments have been shared with the staff in an effort to improve our service.
I am glad to hear, however, that you enjoyed our location, the room size, and the staff.
We hope that you choose to stay with us whenever your travels bring you back to Cincinnati.
Springhill Suites Cincinnati Northeast/Mason