Ratings based on 296 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland

Posted Feb 9, 2017
Not the best, not the worst. Just ok. The breakfast could have been better. I don't like imitation eggs.
4 out of 5
Recommended
for Everyone
by A verified traveler from P

Pretty nice hotel

Posted Dec 27, 2016
Pretty nice stay clean room and quiet hotel. Very nice
3 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, WV

Toilet Issues

Posted Dec 23, 2016
Pros: Room lay out was spacious.
Cons: Response to room issues. Working with 3rd party booking such as Expedia.
Location: Convenient to I-275. Plenty of food choices nearby and within walking distance.
We checked in on December 16, 2016 for one night as we were visiting Camping World the next morning. The hotel itself and our room were laid out very nice and inviting. However, upon inspection of our toilet there was something brown and nasty water sitting in the bowl. When we tried to flush it the toilet didn't flush very well and when we finally did get it down, it left a brown ring around the bowl. I went down and informed the desk clerk and she said she didn't have any maintenance staff on duty and offered us another room down the hall. However, at this point my wife had got the toilet to flush better and our 10 year old daughter had settled in for the night so we stayed in the same room. The next morning the manager offered to knock something off our stay but when she found out we had booked through "a third party, Expedia", she said she couldn't do anything. She did give me her card to call back and get some Marriott reward points toward another stay.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 22, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 20, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 11, 2016 on Hotels
2 out of 5
by A verified traveler

Poor management

Posted Oct 24, 2016
Location: On Highway too loud
Poor service and poor management...skip this hotel
5 out of 5
by A verified traveler

Posted Sep 15, 2016 on Hotels
Great Hotel, Nice Breakfast, Clean Room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2016
Pros: Hotel was clean and bright .
Location: We stayed at the Springhill/ Fairfield location in Cincinnati, pretty good area.. close to Walmart, fast food , other known restaurants
What was slightly disappointing was the key did not work the day before check out .Had to go back down to desk to have scanned again.
3 out of 5
by Sara from Indiana

ok but road traffic is noisy

Posted Sep 1, 2016 on Hotels
need a chiropractor to fix my spine after sleeping on sofa bed