Posted Nov 21, 2016
When I booked the room from Expedia I ordered a "Deluxe King". When we got there we received a standard King room which the receptionist termed a "Fountain King" because it overlooked Fountain Square. I was surprised how small the room was, expecting something above average size to be termed deluxe. I was told that many third parties such as Expedia misrepresent their rooms by such designations as "deluxe". My next disappointment was a lack of pamphlets and other written materials detailing things to do in the city, or even breakfast alternatives in the hotel. The hotel charged $10 a day for basic WiFi which I thought could have been included for free. Among other annoyances were exceedingly slow elevators. There were only 3 and they were undersized, making for long waits. Also a room card had to be used to make the elevator go anywhere, even to common areas. Most people are not used to this and had to first dig out their cards, adding to the wait. On the plus side, the rooms were clean and the beds very comfortable. Staff was friendly but appeared overworked when we checked in.
Comment from Hotel Management
Nov 28, 2016 by NNorfleet, Hotel Management
First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at the Westin Cincinnati and would like to apologize for not exceeding your expectations. Your feedback is important to us, and I can assure you that we shared your complaints with our operational teams for their review and have addressed the issues you kindly brought to our attention. We hope to welcome you back for a much better experience on your next visit to Cincinnati.
Reputation Management Specialist