Check in was quick and easy. Room was in order but found lots of hair in the bathrooms and later found a lot on our feet as we walked around the room. Used the pool at night with the kids and it was dirty. Shared this with front desk and they admitted they hear it often and would take care of it. Used pool in the morning and it was clean but cold.
Comment from Hotel Management
Apr 4, 2017 by NNorfleet, Hotel Management
First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at the Westin Cincinnati and would like to apologize for not exceeding your expectations. I can assure you that we have addressed your valued feedback with our Housekeeping team, who will look to provide a much higher level of service in the future. It is always of utmost important to us to ensure that our guests and customers leave the hotel satisfied at all times, and I assure you that your experience is not the norm. Thank you again for taking the time to share these valuable details. We look forward to welcoming you back in the future for an improved experience!
Reputation Management Specialist