Ratings based on 1,321 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Great Location

Posted Apr 26, 2017
Pros: Mainly location for our purposes.
Cons: A sit down breakfast cafe.
Location: Central city area within walking distance to good restaurants and night life area and to the baseball stadium. Not far from the Cincinnati Zoo.
Walking distance to Cincinnati Reds Ball Park & good restaurants. By car, close to Cincinnati Zoo. Indoor pool and hot tub. Exercise room. Didn't eat in their dining room. Good Starbucks coffee in room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

Posted Apr 25, 2017
Pros: closeness to Great American Ballpark and downtown area
Cons: nothing
Great hotel in a great area. Lots to do around the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 17, 2017
Enjoy able stay Staff very friendly Rooms very clean and spacious
Comment from Hotel Management
Apr 20, 2017 by NNorfleet, Hotel Management
Hello, Thank you for taking some time to leave us feedback about your recent stay. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We’re thrilled to have you as an advocate of the Westin Cincinnati and look forward to welcoming you back to Cincinnati soon! Be Well. Nicole Norfleet Reputation Management Specialist
3 out of 5
by A verified traveler from Chicago

Ok

Posted Apr 2, 2017
Pros: Hotel was downtown and near attractions.
Cons: Cleanliness.
Check in was quick and easy. Room was in order but found lots of hair in the bathrooms and later found a lot on our feet as we walked around the room. Used the pool at night with the kids and it was dirty. Shared this with front desk and they admitted they hear it often and would take care of it. Used pool in the morning and it was clean but cold.
Comment from Hotel Management
Apr 4, 2017 by NNorfleet, Hotel Management
Hello Chris, First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay with us at the Westin Cincinnati and would like to apologize for not exceeding your expectations. I can assure you that we have addressed your valued feedback with our Housekeeping team, who will look to provide a much higher level of service in the future. It is always of utmost important to us to ensure that our guests and customers leave the hotel satisfied at all times, and I assure you that your experience is not the norm. Thank you again for taking the time to share these valuable details. We look forward to welcoming you back in the future for an improved experience! Be Well. Nicole Norfleet Reputation Management Specialist
3 out of 5
by A verified traveler

Too Expensive

Posted Mar 16, 2017
Great location for my business purpose but for the price is nothing special. The bathroom was somewhat dated and worn in appearance.
Comment from Hotel Management
Mar 20, 2017 by Jamie, Hotel Management
Thank you so much for recently staying with us. I really appreciate you taking the time to share your experience with us. Even when traveling on business we want you to feel special, and we are sorry that we did not meet these expectations. Thank you for sharing your feedback on the appearance of your bathroom. Our engineering team will investigate to ensure our amenities are in pristine condition. I assure you that upon return, your expectations will be exceeded. Wishing you only the best, Jamie Jamie Thompson Front Office Manager THE WESTIN CINCINNATI
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 5, 2017
pretty good experience. we valet parked which is $30 a day. room was very clean and updated. room was a bit noisy. noise seemed to be coming from out in the hallway instead of thru the rooms. overall great location and facility.
4 out of 5
Recommended
for Everyone
by A verified traveler from cinncinatti

Over looking downtown cinnci

Posted Feb 27, 2017
Pros: Great beds and good showers. Nice pool.
Cons: Stop asking for wifi payments. So 90's. Elevators need improving.
Location: Great location. Good restaurants nearby. Some pricey but some reasonable too. We liked Maplewood cafe.
Great rooms .lots of outlets and space to spread out. Nice staff. Cons. No chocolate anywhere in hotel! Elevator slow, some not working. Had to pay 10 bucks for wifi. That's pretty petty.
Comment from Hotel Management
Mar 2, 2017 by NNorfleet, Hotel Management
Hello Jennifer, We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. There are complimentary guest room WiFi options and we would be happy to review these with you the next time you return to the Cincinnati area. We look forward to welcoming you back soon! Be Well. Nicole Norfleet Reputation Management Specialist
4 out of 5
Recommended
for Everyone
by A verified traveler

lovely view of Fountain Square

Posted Feb 26, 2017
Pros: The decor was beautiful and it was right in the middle of downtown easily accessible to shops restaurants and the hightway
Out stay was very nice except for two things There was some loud drilling noises that started around 7am the morning of our first day Also we had no shampoo in the shower
5 out of 5
Recommended
for Everyone
by A verified traveler from Martinsville, IN

One of the Nicest Downtown Hotels in Cincinnati.

Posted Feb 21, 2017
Amazing room with a view. Clean and friendly staff.
5 out of 5
Recommended
for Couples
by A verified traveler

The view was breath taking, the room was perfect

Posted Feb 12, 2017
Pros: Location and view.
Cons: Nothing - even a great price
Location: Great selection of restaurants and events.
The room was perfect for our weekend get-away. The view was to die for, and the interior design of the room was much more than expected.
Comment from Hotel Management
Feb 14, 2017 by NNorfleet, Hotel Management
Hello, It was a pleasure to welcome you as our guest, and we’re elated that chose to spend your special occasion with us. We’re thrilled to have you as an advocate of the Westin Cincinnati. We look forward to welcoming you back to Cincinnati soon! Be Well. Nicole Norfleet Reputation Management Specialist