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I was in town for my graduation and needed to leave my belongings in my room during graduation which would be past checkout time. I was granted extra 3 hrs to checkout and was beyond grateful for this.
Shiyel
Stayed 1 night in Apr 2024
4/10 Poor
Jennifer
Traveled with family and small children
Apr 22, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Upon getting into our room and going to adjusting our ac, we noticed the vent completely covered in black mold. I did report it and we were moved to another room. Not much better. The bathroom vent there was covered with thick gray dust that you could set from the entrance way of our room. The bedding had sweat stains on it, the pillow on the chair had some nasty yellow stain on it. First on the light and human hair on the light fixture. For $350/night x 3 nights I expected better. Staff was very friendly I will say, but the rooms were NOT up to par. Would NOT stay here again.
Super easy to grab dinner and walk to the Reds game. I felt safe in doing so as well.
kristen
Stayed 1 night in Apr 2024
Response from Tim N on Apr 22, 2024
Thank you very much for the 5 out of 5-star rating, Kristen! We are pleased to hear that you enjoyed your stay at the hotel as well as its location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
Thank you very much for the 5 out of 5-star rating, Rosendo! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
Thank you very much for the 5 out of 5-star rating, Jacqueline! We are pleased to hear that you enjoyed your stay at the hotel and the location and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
Had a fractured tooth removed this week and oral surgery including bone graph. Could not go on trip, tried to contact Expedia and ins policy and was ignored and phone just rang and rang. Promised, e-mails from cancellation, call backs and promised refunds and was lied to. Expedia is a house of horrors. Want your money but hide after they get it. Sick and sad.
Jared
Stayed 1 night in Apr 2024
Response from Tim N on Apr 22, 2024
Thank you for taking the time to share your rating with us, Jared. We are looking into your reservation details regarding your refund request.
2/10 Terrible
Jaclyn
Apr 19, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Jaclyn
Stayed 2 nights in Apr 2024
Response from Tim N. on Apr 22, 2024
Thank you for taking the time to share your rating with us, Jaclyn. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
6/10 Okay
Colleen
Apr 14, 2024
Liked: Cleanliness
It was musty and outdated. Curtain was torn.
Colleen
Stayed 1 night in Apr 2024
Response from Tim N. on Apr 15, 2024
Thank you for taking the time to share your rating with us, Colleen. It looks like we did not quite meet your expectations during your visit, and we apologize for the issues your had with your room. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
Wonderful staff, very helpful. Parking garage NOT so great and elevator from the garage is quite janky. Other than that, it was great being in the center of downtown & connected to McCormicks.
Dave
Stayed 1 night in Apr 2024
Response from Vinshawn on Apr 15, 2024
Thank you for staying with us! Come back and see us soon! Be well!
We called for ice when we arrived in our room because the ice machine on our floor was not working. We called the service number and requested ice and It was never delivered.
We saw Andrea Bocelli in concert. We returned to the Westin’ after 11pm, nothing was open to have a cocktail or snack.
Otherwise the overnight stay was very nice.
Vera
Stayed 1 night in Apr 2024
Response from Tim N. on Apr 15, 2024
Thank you for taking the time to share your rating with us, Vera. It looks like we did not quite meet your expectations during your visit. We apologize for the service issues your encountered during your stay. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
Bed sheets were dirty, the mirror film in the bathroom was coming off, there was a hole in the bathroom wall from what looked like a hairdryer having been removed, water pressure was minimal, little hot water even at uncommon usage times, breakfast was not easily accessible, no free Wi-Fi
Erin
Stayed 2 nights in Apr 2024
Response from Tim N. on Apr 7, 2024
Thank you for sharing your feedback regarding your experience with us. We are sorry to see that you encountered issues with condition and quality of your room, as this is not the experience we want for any of our guests. While Internet is not complimentary as a standard, it is available at no additional charge for Marriott Bonvoy members, and there is no fee to enroll in the program. We are sharing your feedback with our Leadership team to ensure the necessary corrective measures are taken. We hope to welcome you back at a future date for a better stay with us.
The hotel was clean and easily accessible to dining options and Fountain Square.
My only complaint was the conference room was freezing.
Rebecca
Stayed 3 nights in Apr 2024
Response from Tim N. on Apr 7, 2024
Thank you very much for the 5 out of 5-star rating, Rebecca! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We apologize for the issue with the temperature in the conference room, and we are sharing this with our Engineering team. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Good
Rolando
Traveled with family
Apr 4, 2024
Liked: Cleanliness, staff & service, amenities
Great place to stay, right across from Fountain Square. Hotel bathroom is starting to look a bit worn and the wifi was very glitchy and we could not consistently use it. (ALSO who charges for wifi?!)
Rolando
Stayed 2 nights in Mar 2024
Response from Michael, Front Desk Supervisor on Apr 4, 2024
Thank you for staying with us. Wifi services are complementary when you are a Marriot Bonvoy member. Be sure to sign up to enjoy the benefits when visiting any Marriot property.
Thank you for taking the time to share your rating with us, Matthew. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
They lost my Expedia reservation so I had to book at the desk when I arrived and now getting a refund for the first reservation is proving to be a big ordeal. And now they’re trying to suppress my bad review.
Bill
Stayed 1 night in Mar 2024
Response from Tim N. on Apr 1, 2024
Thank you for taking the time to share your experience with us, Bill. Our records show that your Expedia reservation never came across to our system from Expedia, likely due to an error between the two systems. This is the reason why the reservation could not be located upon your arrival. In addition, an Expedia representative was informed on 3/29 that this reservation did not exist in our system so the hotel could not issue a refund to Expedia for this booking since was never charged. As a result, your refund should have been processed on Expedia's end. We apologize for the confusion regarding this matter. We have requested that Expedia process the refund for your booking on their end. We hope to welcome you back in the future for a better stay with us.
10/10 Excellent
Brian, Winfield
Mar 28, 2024
Brian
Stayed 1 night in Mar 2024
Response from Tim N. on Apr 19, 2024
Thank you very much for the 5 out of 5-star rating, Brian! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Kristy
Mar 28, 2024
Liked: Cleanliness, staff & service
Kristy
Stayed 1 night in Mar 2024
Response from Tim N. on Apr 1, 2024
Thank you very much for the 5 out of 5-star rating, Kristy! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your feedback. We look forward to welcoming you back the next time you are in the Cincinnati area.
4/10 Poor
Kimberly
Traveled with group
Mar 26, 2024
Someone walked into one of our rooms after check-in!
Kimberly
Stayed 3 nights in Mar 2024
Response from Tim N. on Apr 1, 2024
Thank you for taking the time to share your rating with us, Kimberly. We sincerely apologize for the issue you encountered with your room upon arrival and we are investigating this with our team to establish what occurred during this time. It our hope that we will have an opportunity to welcome you back at a future date for a better stay with us.
Thank you very much for the 5 out of 5-star rating, Brenda! We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back the next time you are in the Cincinnati area.
Our room was quiet and the hotel was overall a good stay as usual.
Emily
Stayed 1 night in Mar 2024
Response from Tim N. on Mar 29, 2024
Thank you for sharing your feedback with us. We are glad to hear that you enjoyed your stay overall and greatly appreciate your comments about the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Robyn
Mar 24, 2024
Robyn
Stayed 3 nights in Mar 2024
Response from Vinshawn on Apr 15, 2024
Thank you for staying with us! Come back and see us soon! Be Well!
6/10 Okay
Alaric, Ooltewah
Mar 24, 2024
Liked: Cleanliness
Disliked: Staff & service
The hotel was very busy. Front desk did not have enough staffing. We had a very tired after a long day and drive. After long wait to get out key, we got to our room and the keys did not work and there were pizza boxes outside. It sounded like someone is in the room. We ad to call front desk, then told to come back down. Now rather than two people at desk there was only one person. We had to wait again, explain things again and got a new room.
Alaric
Stayed 1 night in Mar 2024
Response from Tim N. on Apr 1, 2024
Thank you for taking the time to share your feedback with us, Alaric. I apologize for the issues you encountered upon arrival with the check in process and your. We are looking into this matter to address your concerns. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
The shower was a tub and not walk in shower but excellent room and view. Very quiet and excellent customer service
Leann
Stayed 1 night in Mar 2024
Response from Tim N. on Mar 21, 2024
Thank you very much for the 5 out of 5-star rating, Leann! We apologize that we do not have the walk in shower configuration in our bathrooms. We are thrilled to hear that you enjoyed your stay overall and greatly appreciate your comments about the hotel and our staff! We look forward to welcoming you back the next time you are in the Cincinnati area.
10/10 Excellent
Cazhara
Business traveler
Mar 14, 2024
Liked: Amenities
I had a great experience at the Westin Cincinnati. I will definitely stay again, all of the staff was so amazing and helpful!!!!!!!
Cazhara
Stayed 2 nights in Mar 2024
Response from Tim N. on Mar 14, 2024
Thank you very much for the 5 out of 5-star rating, Cazhara! We are thrilled to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about the hotel and our staff! We look forward to welcoming you back the next time you are in the Cincinnati area.
It was in a good area with many option of food. Enjoyed the overall experience
Lonnie
Stayed 1 night in Mar 2024
Response from Tim N. on Mar 14, 2024
Thank you very much for the 5 out of 5-star rating, Lonnie! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about your experience. We look forward to welcoming you back the next time you are in the Cincinnati area.
8/10 Good
Zach
Mar 10, 2024
Zach
Stayed 1 night in Mar 2024
Response from Tim N. on Apr 1, 2024
Thank you very much for taking the time to share your feedback, Zach! We are pleased to hear that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area.
Thank you very much for your feedback, Meghan! We are thrilled to hear that you enjoyed the location of our hotel. We look forward to hosting you again the next time you are in the Cincinnati area.
Very limited parking, difficult to get to lobby from parking garage, staff not helpful.
jennifer a.
Stayed 1 night in Mar 2024
Response from Tim N. on Mar 10, 2024
Thank you for taking the time to share your rating with us, Jennifer. We are sorry to see that you did not enjoy your time at the hotel. We apologize for the issues you experienced during your stay and the lack of service you received. Your feedback has been shared with our team for review and corrective actions. It is our sincere hope that we will be able to welcome you back at a future date for a better visit.
4/10 Poor
tamika
Traveled with partner, Traveled with family
Mar 8, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
Property is outdated and suite was not properly cleaned. My frig in my suite did not work. For the price I paid I could have gotten a better experience at a Hampton Inn. The staff was friendly
tamika
Stayed 2 nights in Mar 2024
Response from Tim N. on Mar 10, 2024
Thank you for taking the time to share your rating with us, Tamika. We are sorry to see that you did not enjoy your time at the hotel. We apologize for the issues you experienced with the cleanliness of your room and the refrigerator during your stay. Your feedback has been shared with our team for review and corrective actions. It is our sincere hope that we will be able to welcome you back at a future date for a better visit.
2/10 Terrible
Erica
Traveled with partner
Mar 5, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
My stay was horrible the sink was clogged the tub was clogged and we couldn’t get the air to work
Erica
Stayed 1 night in Mar 2024
Response from Tim N. on Mar 7, 2024
Thank you for taking the time to share your rating with us, Erica. We are sorry to see that you did not enjoy your time at the hotel. We apologize for the issues you experienced with the sink and shower during your stay and that these issues were not addressed accordingly. Your feedback has been shared with our team for review and corrective actions. It is our sincere hope that we will be able to welcome you back at a future date for a better visit.
Check in staff was awesome, he made sure we had rooms near each other on the same floor. Excellent Cosmo martini at O/V
leslie
Stayed 1 night in Mar 2024
Response from Tim N. on Mar 7, 2024
Thank you very much for the 5 out of 5-star rating, Leslie! We are pleased to hear that you enjoyed your stay at the hotel and greatly appreciate your comments about your experience. We look forward to welcoming you back the next time you are in the Cincinnati area
6/10 Okay
Matthew
Feb 23, 2024
Matthew
Stayed 1 night in Feb 2024
Response from Tim N. on Mar 24, 2024
Thank you for taking the time to share your rating with us, Matthew. It looks like we did not quite meet your expectations during your visit. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
Their elevator system is terrible and you will get stranded on whatever floor you're on. Unless you want to walk the 9 flights of steps with your luggage. Also the ac doesnt work correctly nor the water. Was put in a differnt room even then the ac still dodnt work correctly and there was blood on the wall. Not a very good stay at all
Gregory
Stayed 2 nights in Feb 2024
Response from Tim N. on Feb 21, 2024
Thank you for taking the time to share your rating with us, Gregory. We are sorry to see that you did not enjoy your time at the hotel. We are aware that during your stay there was a disruption in the service of one of our elevators. Due to the time of year and the recent extreme temperatures, the AC in the building was not on during the time of your stay. The dual nature of our Heating and Cooling system can only operate when temperatures stay above freezing. The cleanliness and upkeep of our facility is of the utmost importance. We are looking into the cleanliness concerns you have mentioned to ensure corrective actions were taken when this matter was reported. We apologize for any inconvenience as a result of these issues and will use this information to ensure we are consistently working towards improvement in our product and services. It is our sincere hope that we will be able to welcome you back in the future for a better stay experience.
6/10 Okay
Christopher
Business traveler
Feb 14, 2024
Liked: Cleanliness, staff & service
No restaurant - the only option at 8.45pm on a Wednesday was room service
Breakfast is plastic cutlery and limited range
Room clearly had been a smoking room at one time
Christopher
Stayed 2 nights in Feb 2024
Response from Tim N. on Feb 16, 2024
Thank you for taking the time to share your rating with us, Christopher. It looks like we did not quite meet your expectations during your visit. While the hotel does not operate a restaurant for dinner, we do partner with McCormick and Schmick's attached to our building and you can charge to your room from this outlet. We apologize for the experience you had with breakfast and your room odor, as we are a non smoking facility. We are sharing this information with our leadership team for review as well. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
The hotel was very nice,staff was great as well….the only issue was the long wait for the elevators we waited 20 minutes just to get to the lobby…
Ashley
Stayed 1 night in Feb 2024
Response from Tim N. on Feb 12, 2024
Thank you for taking the time to share your experience with us, Ashley. We are very pleased to hear that you enjoyed your overall visit to our hotel. We are currently undergoing an Elevator Modernization Project that includes a new Operating System and upon completion will add a 4th elevator for guest use. In addition, our records show that we did have an elevator under maintenance during your stay. We apologize for any delay in wait times as a result of these matters. We look forward to welcoming you back in the future for a better stay experience.
10/10 Excellent
David
Feb 9, 2024
David
Stayed 1 night in Feb 2024
Response from Tim N. on Mar 21, 2024
Thank you very much for the 5 out of 5-star rating, David! We are pleased to hear that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time you are in the Cincinnati area
Thank you very much for the 5 out of 5-star rating, Melissa! We are thrilled to hear that you had a wonderful stay with us! We look forward to hosting you again the next time you are in the Cincinnati area.
6/10 Okay
Paul
Feb 6, 2024
Liked: Cleanliness
Paul
Stayed 3 nights in Feb 2024
Response from Tim N. on Feb 8, 2024
Thank you for taking the time to share your rating with us, Paul. It looks like we did not quite meet your expectations during your visit. Any additional feedback regarding this would be greatly appreciated so that it can be shared with our team. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
Thank you for taking the time to share your experience with us, James. We are very glad to hear that you enjoyed your visit to our hotel. We look forward to welcoming you back in the future for another great stay experience.
The entire staff was very friendly.
Nice bar area.
Parking was convenient and easy to navigate.
Christine
Stayed 1 night in Feb 2024
Response from Tim N. on Feb 7, 2024
Thank you for taking the time to share your experience with us, Christine. We are very glad to hear that you enjoyed your visit to our hotel. We look forward to welcoming you back in the future for another great stay experience.
10/10 Excellent
Rachelle L
Feb 5, 2024
Liked: Cleanliness
Rachelle L
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
Thank you very much for the 5 out of 5-star rating, Rachelle! We are thrilled to hear that you had a wonderful stay with us! We look forward to hosting you again the next time you are in the Cincinnati area.
The staff was friendly, very convenient for downtown shops and local restaurants.However, upon departure of the motel we decovered bed bugs.
Deserae
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
Thank you for taking the time to share your experience from your recent stay with us. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Please note that we take accusations of pests in our hotel very seriously. Per our standard procedure with such reports, we hire our contracted company to thoroughly treat and inspect your room as a precaution. After a thorough inspection was completed, we are grateful to report that we found no bed bugs in your room. Again, we apologize for any inconveniences that you may have faced. Please don't hesitate to reach out again if you have any further questions.
10/10 Excellent
Chris
Feb 3, 2024
Chris
Stayed 1 night in Feb 2024
Response from Tim N. on Mar 24, 2024
Thank you very much for the 5 out of 5-star rating, Chris! We are pleased to hear that you enjoyed your stay at the hotel. We look forward to welcoming you back the next time your travels bring you to the area.
Thank you for taking the time to share your experience with us, Guillermo. We are very glad to hear that you enjoyed your visit to our hotel. We look forward to welcoming you back in the future for another great stay experience.
Thank you for taking the time to share your experience with us, Sarah. We are very pleased to hear that you enjoyed your visit to our hotel. We look forward to welcoming you back in the future for another great stay experience.
10/10 Excellent
DEBBIE
Jan 21, 2024
DEBBIE
Stayed 1 night in Jan 2024
Response from Tim N. on Jan 23, 2024
Thank you for taking the time to share your experience with us, Debbie. We are very pleased to hear that you enjoyed your visit to our hotel. We look forward to welcoming you back in the future for another great stay experience.
10/10 Excellent
Jordan
Jan 19, 2024
Liked: Staff & service
Overall good for the price. Comfy bed great location
Jordan
Stayed 2 nights in Jan 2024
Response from Tim N. on Jan 21, 2024
Thank you for taking the time to share your experience with us, Jordan. We greatly appreciate your comments and are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back once again for another great visit to our hotel.
Thank you for taking the time to share your experience with us, Stephen. We greatly appreciate your feedback and are very happy to see that you enjoyed your visit to our hotel. We look forward to welcoming you back once again for another great stay with us.
2/10 Terrible
kelly
Jan 16, 2024
kelly
Stayed 1 night in Dec 2023
Response from Tim N. on Feb 7, 2024
Thank you for taking the time to share your rating with us, Kelly. We are sorry to see that you did not enjoy your time at the hotel. Any additional feedback regarding this would be greatly appreciated so that it can be shared with our team. It is our sincere hope that we will be able to welcome you back in the future for a better visit.
Thank you for taking the time to share your experience with us, Kendra. We greatly appreciate your feedback and are very happy to see that you enjoyed your visit to our hotel. We look forward to welcoming you back once again for another great stay with us.