Ratings based on 117 Verified Reviews

4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Long Stay convenience

Posted Feb 13, 2017
Pros: I like the fact it had a kitchenette to cook simple plates. Making bacon was a massive mistake the room stunk of bacon all day long.
Cons: Internet connectivity. If something's is. It working don't take 5 days to fix it.
Location: You do have to have a car to mobilize as there are nearby places to eat but not at walking distance.
The place is ideal for a long stay. This is why we had to make a complaint cause one of the reasons why we decided to stay here was because it had wifi. We didn't have wifi for about 4 to 5 days which I don't find it acceptable. We complained and we were offered wifi from the receptionist hot spot which was nice of her to offer but proved not only uncomfortable but unnaceptable not to fix the problem in a day times. We also were advised to go to the nearest long stay from the same chain. Also unnaceptable. This was most inconvenient.
Comment from Hotel Management
Mar 27, 2017 by Bob, Hotel Management
ofelia, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed almost every aspect of the hotel, with the exclusion of the internet connectivity. We take pride in providing excellent customer service with a superior product, and if we fall short we want to know. Please accept our sincerest apologies for the lack of internet connectivity while you were here. We hope to have the opportunity to welcome you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area. Yours in Service, Bob B. Operations Manager TownePlace Suites Cincinnati Northeast/Mason
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2017
Up to date, quiet, and clean. Exceeded my expectations!
Comment from Hotel Management
Jan 23, 2017 by Bob, Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the décor to cleanliness! We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2016
Pros: Clean, comfortable,convenient.
Cons: Bed was little soft, we had it changed was better.
We were visiting foks and were there at night and for continental Breakfast.t
Comment from Hotel Management
Dec 5, 2016 by robert.bruggeman@shscincinnati.com, Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the cleanliness to the breakfast. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
4 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed the hotel. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
5 out of 5
Recommended
for Everyone
by A verified traveler from maui

Wonderful staff clean rooms.

Posted Nov 5, 2016 on Orbitz
Wonderful staff clean rooms. Breakfast was just right. Great location. Safe.
Comment from Hotel Management
Nov 9, 2016 by Bob B., Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the cleanliness to the breakfast. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
5 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the cleanliness to the breakfast. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
1 out of 5
by A verified traveler

Posted Oct 2, 2016 on Hotels
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am sorry to hear that you did not enjoy your most recent stay with us. We strive for excellence and in this case I am sorry that we fell short. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
5 out of 5
by Taylor

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Taylor, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Perfect place to stay for families

Posted Aug 11, 2016
The location is a little far from the airport, however it is the perfect location for families on vacation or even for long business trips. There are many places to shop & eat nearby. Easy access to freeways & coming from Houston the 20-25 (even in high traffic times) to travel to downtown or any of the city's attractions isn't a big deal; additionally the scenery is nice so seems like no time at all! The staff it's self was wonderful. My child broke a foot a few days before our trip & we were given a down stairs unit to accomodate his needs (I called ahead of time & requested). Everyone was very friendly & professional. The pool was never overcrowded & there is a BBQ pit available for use. Breakfast was typical hotel continental, with many choices (not southern breakfast however).The extended hours was an added bonus. It. Gave the feel of seclusion in the city & I seen may birds including cardinals & rabbits on location. Pets are welcome & many take advantage. The full kitchen was great even though we didn't cook & the 2 bedroom was very spacious. It was a great place to stay in "Cincy" for our family for a 7 day trip.
Comment from Hotel Management
Nov 5, 2016 by robert.bruggeman@shscincinnati.com, Hotel Management
Dear Kris, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am glad to hear that you enjoyed every aspect of the hotel; from the cleanliness to the location. We take pride in providing excellent customer service with a superior product and I am pleased to hear you took notice. We look forward to welcoming you back to the TownePlace Suites by Marriott Cincinnati Northeast/Mason the next time your travels bring you to the Cincinnati area! Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason
3 out of 5
by Rebekah

Posted Aug 9, 2016 on Hotels
Next time I would have gotten two rooms somewhere else. Only choose this place to fit all 5 of us in one room. The couch was totally uncomfortable and the two beds were small. Not worth the price.
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Rebekah, Thank you for taking the time to review TownePlace Suites by Marriott Cincinnati Northeast/Mason! Your feedback is vital to the improvement and excellence of our staff. I am so sorry to hear that you did not enjoy the hotel due to the size of your room and the couch. It is my hope that you come back and stay with us next time and enjoy a different experience. Yours in Service, Bob B. Operations Manager TownePlace Suites by Marriott Cincinnati Northeast/Mason