Ratings based on 124 Verified Reviews

3.5 out of 5
67% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Cincinnati Music Festival

Posted Sep 7, 2017
The breakfast was basically snacks but, everything else was satisfactory.
Comment from Hotel Management
Sep 7, 2017 by General Manager, Hotel Management
Tia, thank you for staying at Extended Stay America while attending an event and for letting us know you had a pleasant stay. Your feedback is of utmost value to us as it will help us to improve. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
2 out of 5
by A verified traveler from Florence, KY

No coffee for coffee pot in room. comp brkfst joke

Posted Sep 1, 2017
Had to ask for a coffee pot to put in the room and there was no coffee to put in the coffee pot . The "" complementary breakfast was even worse.
Comment from Hotel Management
Sep 3, 2017 by General Manager, Hotel Management
David, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Great location to attractions and very spacious room.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are pleased to read you enjoyed your comfortable room and that our location was convenient for your needs. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from wash dc

Posted Aug 27, 2017
No trash can...no airport shuttle..otherwise a very peaceful place..liked it🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗
Comment from Hotel Management
Aug 27, 2017 by General Manager, Hotel Management
Dexter, thank you for choosing us. We are glad you liked your overall pleasant experience, but I am sorry for not meeting some of your expectations and regret the inconvenience it caused. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

close to everything

Posted Aug 26, 2017
Pros: convience
Location: stores and restaurants were nearby
was close to everything needed to make our stay enjoyable.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
We are pleased to read your good comments and are happy to know you had an excellent experience. We are delighted to read our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back at Extended Stay America! Sincerely, General Manager
2 out of 5
by A verified traveler from cincinnati

Cramped space

Posted Aug 23, 2017
This hotel is very cramped and staff was disengaged.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
William, please accept my sincere apologies for the issues you encountered while here and for the inconvenience caused. Your comments will be shared with the entire team, and we will redouble our efforts and be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, Pa

Girls trip

Posted Aug 23, 2017
Staff was courteous. I was a little surprised that the rooms were not cleaned daily. I'm used to my room being cleaned everyday and having fresh towels/washrags.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America for your girls trip. We are glad you had an overall pleasant visit and that you liked our friendly service. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from kentucky

Nice big room

Posted Aug 18, 2017
Very disappointed that the room was not ready when we arrived. Long drive and we were tired. Not very good overhead insulation. The room above was noisey during the night making sleep difficult.
Comment from Hotel Management
Aug 18, 2017 by General Manager, Hotel Management
Thank you for sharing your comments. We are sorry for the delay you had at the time of check-in and for the noise issues you encountered. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

1-week vacation accommodations.

Posted Aug 14, 2017
Pros: Good location We needed a place to accommodate our family of 5 and this was provided. The kitchenette worked out perfectly for us to save money.
Cons: The pull out sofa mattress was stained and very saggy. The sofa had not been vacuumed under for a very long time. The Wi Fi service is awful.
Location: Lots of restaurants and shopping areas very close by. Easy access to highways also. Close to the Creation Museum, and Ark Encounter, and Cincinnati
The Hotel staff were very helpful and considerate. Pat was the most pleasant and we enjoyed her extra caring touches she provided to be sure we were comfortable with our stay.
Comment from Hotel Management
Aug 14, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Cincinnati - Florence - Meijer Dr. We are delighted to know our location was convenient for your needs and that you were impressed by our courteous associates. I will be sure to share your compliments with my team, especially with Pat. However, I am sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Richmond, VA

Three nights in Florence

Posted Jul 22, 2017
Pros: Staff was friendly, professional and helpful. Facilities were great and more than we expected. Location was excellent
Cons: No improvement needed! Great job!
Location: Location was excellent - close to Cincinnati. thirty minutes from Ark Encounter and 15 minutes from Creation Museum
Enjoyed our stay for the three nights we were in Florence, KY. Reserved a total of 4 rooms for our extended family. All rooms were more than we expected; clean, well furnished. Kitchen utensil were brought to our room upon request so we knew they were clean when we first used them. Staff was excellent in helping us with anything we needed. We would recommend this hotel to our friends and will definitely stay here again when in the area.
Comment from Hotel Management
Jul 23, 2017 by General Manager, Hotel Management
Steve, thank you for the wonderful comments about Extended Stay America - Cincinnati - Florence - Meijer Dr. We are delighted to read you loved the service provided by our courteous associates and were impressed with the convenience of our location. It was a pleasure hosting you and your family, and we hope to see you all again soon. Sincerely, General Manager