Ratings based on 325 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Couplesby A verified traveler
Great location centre of VeronaPosted Aug 17, 2017
Pros: Location, quite, great breakfast
Cons: Magnifying mirror in bathroom.
Location: Opera, museums, churches, gardens, train links to Venice, Milan and Lake Garda
Great hotel close to Arena and shopping. All major attractions within walking distance.
for Everyoneby A verified traveler
5 Star location with 4-star facilitiesPosted Aug 7, 2017
Cons: Bedrooms and bathrooms need to be updated. Aircon needs a serious overhaul
The hotel is in an amazing location but the rooms are a little tired, bathrooms are very dated and the air con doesn't particularly work very well. Service was slow and they seemed a little understaffed.
for Everyoneby A verified traveler from london
Great location for opera and exploring VeronaPosted Jul 31, 2017
Hotel owners really helpful. Breakfast buffet really disappointing - unimaginative and not particularly appetising. Room was very spacious and well appointed.
for Everyoneby A verified traveler from Calgary, AB
Honeymoon!Posted Jul 28, 2017
We loved it! The location is amazing and you can come and go often if you need to stop at the hotel for something or to rest. The staff was really helpful and polite. We enjoyed breakfast outside and mimosas. Definetely want to come back!
for Everyoneby A verified traveler from DERBY
VERONA PLACE OF THE GODSPosted Jul 23, 2017
Pros: THE STAFF,THE LINEN THE BAR,THE TOWELS
Cons: THE PRE OPERA DINNER
Location: REAL VERONA
A FINE HOTEL IN A GOOD LOCATION FOR VERONA ,FOR THE HISTORICAL SITES,THE OPERA.
for Everyoneby A verified traveler
Good spot, close to everythingPosted Jul 17, 2017
We had a great stay in one of our favorite cities. Sites and restaurants were all within walking distance. It was a short cab ride to the hotel costing us only 14 Euros. Staff was very good and helped to book train tickets to next stop as well as recommend very good restaurants Would love to go back to see an opera
for Everyoneby A verified traveler from Charleston and New York
Great LocationPosted Jul 5, 2017
Cons: Air conditioning and some of the staff were not friendly
Location: all of the sites are within walking distance.
We experienced two extremes, so our rating is an average. The staff was very welcoming and actually upgraded us from a very TINY room (I had booked a deluxe room, so not sure what happened??). The new room was exquisite BUT the air conditioning did not work and the daytime temperatures were over 95 F. The first night, the staff did try to correct the situation but were unable to do so. During the next day, the problem seemed to be corrected but late in the night, the air conditioning failed again. When I called reception, I was actually screamed at and the clerk said "we know your room is hot, we can't fix it, and you can change rooms if you have a problem with that" in the most nasty manner. We did not want to change rooms at 1 am when we were leaving the next morning. The hotel is extremely convenient to the major sites of Verona.
for Everyoneby A verified traveler from Birmingham, AL
Beautiful Hotel Stay Away When HotPosted Jun 25, 2017
This hotel is unique in its furnishings, but the air conditioning is old and designed to only cool the outside air by 7-10 degrees F. Thus when it is above 90, your room will be close to 80 inside. I had to purchase an auxiliary electric fan in order to sleep. Perhaps the culture in Verona is accustomed to that, but the hotel could upgrade their air conditioning. Also, getting ice is like begging. They frown when you ask for more as they apparently do not have efficient ice makers. The Hotel Restauarant serves a delicious breakfast the menu for lunch is too expensive; salad and entree at $32 euros; with drinks your check will average more than $40 euros. The staff tried to overcome the situation by apologizing but they cannot overcome the hotel's management decisions to keep their profits instead of up-dating this facility. With the amount they charge, they could invest in some capital expenses and keep the guests happier. My wife and I hope to return but not during the summer.
for Everyoneby A verified traveler from London, England
Attractive, characterful and superbly locatedPosted May 29, 2017
Pros: We liked practically everything about this hotel - oh, did we mention the excellent buffet breakfasts in pleasant surroundings?
Cons: We really are stuck for something to say!
Location: Super location, easy walking distance from most of Verona's attractions - five minutes to the Roman amphitheatre and 10 from the stunning Duomo.
This hotel offers excellent service and clean comfortable accommodation. Like many other buildings in Verona it boasts Roman foundations which can be viewed through several toughened glass windows in the ground floor. Also round the corner from the main shopping street. We took a "Tryverona" trip to Lake Garda which we strongly recommend (details not available from the hotel as they were promoting a more expensive product) Contact www.tryverona.com or drop in to their office at Via Pollone 16.
by A verified traveler from new york
Not five stars‼Posted May 22, 2017
Spending 622 euros on junior suite only to be told that the coffee machine only for full suite guests. Elaborate bathtub with jacuzzi is a total nightmare...impossible to get into tub to take shower without endangering oneself. The tub slopes downward and finally the only way to take shower,was to sit on,edge of vert tall tub...grab whatever available, and then attempt to swing legs over and into tub. Then try to stand up and finally turn on shower. Very dangerous and every guest contacted had similar experience. Check in counter is two small places with no other arrival area or concierge service space available. Breakfast was in a small area with minimum choices of foods.