The location is excellent--right next to the metro. The neighborhood has a park, which closes so the area is quite quiet at night.
The minute you walk in, and in the hallways, it smells like cigarettes. When I asked for extra towels they responded with why?
I normally never have my room cleaned until the end; I see no need, I'm a clean person on a short trip & after staying in communal places I love privacy. It was a big deal to them & basically I was told after the third day I had to have my room changed & cleaned. So I relented, but came back to find my door had been left open for I don't know how long. When I told the staff she thanked me for telling her & told me the cleaning lady was very stupid--this reaction & statement are completely unprofessional.
The room itself was basic, but enough for one person. The heat worked insanely well, which was a true gift and joy in the winter. Nothing is terribly outdated--my toilet did not have a proper flush mechanism, only the button sticking out of the wall, and the seat kept moving, so there are some maintenance issues but nothing dire. The Wifi worked very well the first two days but then slowed--not sure why.
For the cost, location, and value it was good. However, the customer service is not great and quite frankly we are both very lucky that nothing was stolen. I also wonder about their need to question any requests and their insistence on being in your room.