Ratings based on 251 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from carshalton

short stay

Posted Dec 10, 2016
Cons: sound proof bathrooms
Location: as above
nice clean hotel, central to town and tourist bits. my only comments is with sound proofing of adjacent bathrooms. the sound of the wc flushing (as if in the same room as you) not good. Great Breakfast
Comment from Hotel Management
Dec 23, 2016 by Arianna/Guets relator, Hotel Management
Dear guest, thank you for choosing us and for your kind review, we wish you'll be our guest again in the future. Kind regards,
5 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for choosing us and for your kind review, we wish you'll come back soon in our hotel! Kind regards, Arianna/Guest relator
5 out of 5
by A verified traveler

Posted Oct 25, 2016 on Hotels
the people at the reception were great, very friendly
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for choosing us and for your kind review! We'll tell reception staff your great comment about them :) Wishing you'll be our guest again in the future, kind regards, Arianna/Guest relator
3 out of 5
by A verified traveler

Nice Location

Posted Oct 1, 2016 on Hotels
On arrival shown to a 1st floor room which was not what had been booked. Air conditioner was not working room temp above 26, rang reception maintenance came up to fix said would take 10 mins. Still not working rang reception very offhanded response sorry no other rooms! Wait a little longer will sort its self our. After an hour insisted on changing rooms and requested I speak to a manager who was not available till next day. fortunately new girl on reception managed to find another room! Spoke to manager next day who was most helpful and apologetic shame was not taken care of the day we checked in
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Dear guest, thank you for choosing us and for your review. We're sorry again about what happened, and we are glad you finally could change room. We wish you'll be our guest again in the future, in order to give you a better service and care. Kind regards, Arianna/Guest relator
5 out of 5
Recommended
for Everyone
by A verified traveler from ipswich, england

Lovely hotel within 10 mins walking to centre.

Posted Sep 24, 2016
Pros: Clean & very helpful staff. Also very quiet location.
Location: We were close to all amenities, everything within walking distance.
Really nice break, quite close to lake Garda for a day trip.
Comment from Hotel Management
Sep 26, 2016 by Arianna/Guest relator, Hotel Management
Dear guest, thank you very much for choosing us and for your kind review, we're glad everything was fine and you enjoyed your stay. Wishing you'll be our guest again in the future, Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel convenient to most sightseeing spots

Posted Sep 23, 2016
Pros: Convenient. Easy walking to most sights.
Check-in was easy. The room was ready within five minutes of our arrival. Staff was helpful and friendly.
Comment from Hotel Management
Sep 26, 2016 by Arianna/Guest relator, Hotel Management
Dear guest, thank you very much for choosing us and for your kind review, we're glad everything was fine and you enjoyed your stay. Kind regards,
5 out of 5
by A verified traveler

Good value and location

Posted Sep 22, 2016 on Hotels
Very good chioce of hotel for a city break
Comment from Hotel Management
Sep 26, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for choosing us and for your kind review, we're glad everything was fine and you enjoyed your stay. Wishing you'll be our guest again in the future, kind regards, Arianna/Guest relator
4 out of 5
Recommended
for Couples
by A verified traveler from Norfolk UK.

Hotel was very good and in a central location.

Posted Sep 19, 2016
Pros: Location and rooms.
Cons: The bar could be bigger and open later.
Location: Location was ideal and the main square was within five minutes.
Had a good few days in the city and found the hotel to be in a good area close to all the main things to see
Comment from Hotel Management
Sep 20, 2016 by Arianna/Guest relator, Hotel Management
Dear guest, thank you very much for choosing us and for your kind review, we're glad everything was fine and you enjoyed your stay! Thank you for your advice about bar closing time, we'll try to improve the service. Wishing have you again as guest in the future, kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Aug 30, 2016
Very clean and comfortable, close to historical centre but not in the middle of it, so you get peace and quietness when return from all the action. very good value breakfast and you get a free drink each night!
Comment from Hotel Management
Sep 1, 2016 by Arianna/Guest relator, Hotel Management
Dear guest, thank you for choosing us and for your kind feedback! We're glad everything was ok and you enjoyed your stay! Wishing to have you again among our guests, Kind regards,
5 out of 5
by Hamed

Posted Aug 16, 2016 on Hotels
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Dear guest, thank you for choosing us and for your kind feedback. Kind regards, Arianna/Guest relator