I was nearly blamed for showing up at 8:45pm, which is when the hotel apparently close the check-in. Let me remind all, it is a 3-starred hotel in central Verona. Nevertheless the receptionist could have at least prepared the key since I was the last arriving customer and she was in an extreem rush. So once done with the admin, she took me to a nearby building (100m away) displaying the same name as the main one and ran away. Room cozy, small and pretty. Shower very clogged and completely empty soap. Good quality breakfast, great croissants. Not happy! Will look for other options in Verona…