Ratings based on 994 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from scotland

nice hotel but could be better

Posted Oct 17, 2017
Stayed here a few years back and it's not as good as it was. Reception staff and housekeepers lovely but bar staff should smile. Wifi was terrible. Bar had no atmosphere and closed at 9pm. Noisy at nights from outside, traffic and people. Improvements just begun so hopefully it will be back to a proper 4 star.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Good Location - Room Needs Some Care

Posted Oct 15, 2017
Overall, the hotel is quite nice. Great location, friendly staff, restaurant on site. Our room was very tidy, but it needed some repairs. There were cracked floor tiles in the bathroom and the towel rack had once been broken off from the wall but not repaired well. The shower was clean but dingy looking.
1 out of 5
by A verified traveler from New Hampshire

Hotel Overbooked

Posted Sep 21, 2017
Hotel overbooked! How does that happen when we payed months in advance!!!!!!
Comment from Hotel Management
Sep 29, 2017 by Damien D, Hotel Management
Dear Russell, My apologies for any inconvenience caused If you were booked out of O'Callaghan Stephens green. I Hope you had a pleasant stay in our sister hotel only a few minutes away. Best Regards, Damien Daly Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Quiet, Comfortable Hotel

Posted Sep 20, 2017
Pros: The closeness to Grafton Street and the City Centre. Many options for dining to chose from but mostly the quietness in the hotel.
Cons: Perhaps an ice machine would be nice or little mini refrigerators so that one can have a cold drink in the evening without going out.
Location: Great location! Close to everything. Lots of shopping, pubs and places to eat.
The hotel is in close proximity to Grafton Street and Dublin City Centre. Across the street is the beautiful Stephens Green Park and about a few hundred feet up the road is the Stephens Green Shopping Mall. Staff are obliging, polite and always pleasant. The restaurant staff is very attentive and extremely in tune with the customers. We had a very pleasant stay.
Comment from Hotel Management
Sep 22, 2017 by Damien D, Hotel Management
Dear Reg, Thank you for your lovely review, We are all very happy that you enjoyed your stay. Best Regards, Damien Daly Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Good location, very good breakfast.

Posted Sep 19, 2017
Comfortable hotel, stayed for 4 nights. Our room was on the 5th floor and even though the hotel is on a busy road, it was very quiet. Very helpful and friendly staff.
Comment from Hotel Management
Sep 22, 2017 by Damien D, Hotel Management
Dear Margaret, Thank you for your positive feedback. We are all very happy you enjoyed your stay. Best Regards, Damien Daly Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Close to everything!

Posted Sep 17, 2017
Pros: Convenience!
Location: Close to Grafton street for shopping! Close to St. Stephens Green for a walk/jog! Close to everything really!
Very nice hotel with excellent service at breakfast! Clean and comfy rooms...would highly recommend!
Comment from Hotel Management
Sep 22, 2017 by Damien D, Hotel Management
Dear Tina, Thank you for your great feedback. We are all very pleased that you enjoyed your stay. Best Regards, Damien Daly Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from newcastle on tyne

Conveniently close to Stephens Green & City Centre

Posted Sep 16, 2017
Pros: Central position
Cons: Clearly the restaurant & bar areas are due for a refurb - and once this is completed this year, there really will be no cause for a less than 100 perc
Location: Walk in Stephens Green - 2 mins away. Walk to Grafton Street in 10 mins or less. 15 mins to Trinity College. Museums & galleries in 20 mins or less.
Ideally positioned for a short break in Dublin. You can walk to most tourist attractions within 20 minutes or less. Right across street from the attractive Stephens Green green space.
Comment from Hotel Management
Sep 22, 2017 by Damien D, Hotel Management
Dear Richard, Thank you so much for your lovely comments. I hope I get the opportunity to welcome you back in the near future. Best Regards, Damien Daly Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
Great location within easy walking distance of everything! Bus stops nearby as well
Comment from Hotel Management
Sep 13, 2017 by Damien D, Hotel Management
Dear Guest, Thank you for your lovely review. Best Regards, Damien Daly Front Office Manager
3 out of 5
by A verified traveler

disappointing experience and horrible smells

Posted Sep 4, 2017
This hotel needs a refresh on the inside and out. Starting with staff etiquette. Super disappointed with staff being either totally unhelpful or inappropriate. I would not ever recommend this place to a friend- location was best part.
Comment from Hotel Management
Sep 6, 2017 by Damien D, Hotel Management
Dear Guest, Thank you for your feedback. I was sorry to read that you did not have a good experience during your stay with us. I have taken your comments on board so as we can address this and improve for the future. I hope I can welcome you back when we have completed our refurbishment of our hotel. Best Regards, Damien Daly Front Office Manager
1 out of 5
by A verified traveler

Posted Aug 5, 2017
Bad service and in addition refused to refund one of our nights stay after a flight was cancelled due to malfunction, that we had zero control over. Expedia advocated with the hotel on our behalf and they still refused. Thievery! Will not be back and do not recommend anyway.
Comment from Hotel Management
Aug 17, 2017 by JT, Hotel Management
I am sorry we couldn't be of any assistance. If you so wish please contact us personally so we can investigate this further.