Ratings based on 617 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Rustic charm

Posted Jan 5, 2018
This is an economical choice and it's advantages are that it is close to both the main train station and the main square. The staff speak English and although they weren't expecially conversant they were pleasant enough. We found the room to be comfortable and a good size and appreciated the complimentary tea and coffees. The room was clean, however there was some mould in the bathroom and old (washed but set in) stains on the bed sheets. Some of the towels were very frayed and 'tired'. We tried the breakfast twice. There is enough variety to appeal to most diets, my advice would be get there early as the food looks a bit sad after sitting on the table uncovered for 3 hours. My one bug bear was the noise from other guests and staff above and next door. We could clearly hear the conversations of our fellow guests in the room next door due to the lack of sound proofing and the wooden beamed ceilings although charming offer no sound proofing from the movement of people on the floor above - including the chamber maids scraping the furniture across the floor before 9:00am in the morning. If you are a light sleeper this place isn't for you However for the price and our needs we were able to overlook these things. We would Probably stay here again. I mention them because I know that would put other travelers off.
Comment from Hotel Management
Jan 15, 2018 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for staying with us. I am sorry for any inconveniance during your stay. Your feedback will help us to eliminate defects for the next guests. Best Regards. Klaudia Gibała
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel with a convenient location

Posted Jan 4, 2018
The staff were helpful and they were very contactable through the messaging feature in Expedia. The room was nice and looked newly furnished. Bed was comfortable with clean linen and towels were also of good quality. They do provide shower gel and shampoo. There is also a mini bar, a coffee machine, tea and instant coffee. One downside is that the walls are incredibly thin and we could hear our neighbours and people walking on the main stairs in the middle of the night. However this did not really hinder our sleep. Overall a good hotel with helpful staff that's just a short walk from the main square and central train station.
Comment from Hotel Management
Jan 5, 2018 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for staying with us and your feedback! I hope that your stay was enjoyable. We welcome you in future. Best Regards, Klaudia Gibała
5 out of 5
Recommended
for Everyone
by A verified traveler from Swansea

Nice hotel good location close to centre.

Posted Dec 30, 2017
Pros: Position and all facilities.
Cons: Breakfast very bland only had once.
Location: Good location. Lots of shops restaurants close to old town market place.Walkable to Railway Station.
Highly satisfied with cleanliness staff etc.Good position could walk to everything in centre. Krakow is a fun place lovely restaurants interesting places to visit. Will return and would stay at this hotel again.
Comment from Hotel Management
Jan 2, 2018 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for staying with us and your feedback! I hope that your stay was enjoyable. We welcome you in future. Best Regards, Klaudia Gibała
4 out of 5
by Magdalena

Posted Nov 21, 2017 on Hotels
Comment from Hotel Management
Nov 23, 2017
Dear Guest, Thank you for staying with us and your feedback! I hope that your stay was enjoyable. We welcome you in future. Best Regards, Klaudia Gibała
5 out of 5
Recommended
for Couples
by A verified traveler from S-E Finland

Lively city

Posted Oct 31, 2017 on Ebookers
Pros: 24 h reception , clean towels every day , FIRST OF ALL location close to the Old Town.
Cons: There was not any shelf for a shampoo bottle in the shower !
Location: Old Town, Kazimierz, Wavel, ghetto, Schindler's Factory. The many Michelin level restaurants. See the painting : da Vinci / Lady with an ermite !
I recommend Krakow for tourists that are looking for a 6 day city vacation.
Comment from Hotel Management
Nov 8, 2017 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for staying with us and your feedback! I hope that your stay was enjoyable. We welcome you in future. Best Regards, Klaudia Gibała
5 out of 5
by A verified traveler

Posted Oct 29, 2017 on Hotels
Comment from Hotel Management
Nov 8, 2017
Dear Guest, Thank you for staying with us and your feedback! I hope that your stay was enjoyable. We welcome you in future. Best Regards, Klaudia Gibała
4 out of 5
Recommended
for Everyone
by A verified traveler from cardiff

Nice hotel close to centre

Posted Oct 21, 2017
Nice hotel close to centre of Krakow. Easy 5 mins walking from main gallery/shopping centre with train station. Main line comes direct from airport. Only about 5-10 min walk from centre. Really friendly staff, only major downside was dirty bedsheets the first night we were there. Staff changed it straight away when we brought it up. Breakfast was slightly overpriced at 25pln each i think. Especially when the “hot” options were luke warm at best
Comment from Hotel Management
Oct 23, 2017 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for staying with us and your feedback! I hope that your stay was enjoyable. We welcome you in future. Best Regards, Klaudia Gibała
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Central location,hidden gem

Posted Oct 15, 2017
Pros: Its location and character
Location: Central location ideal for sight seeing and travel
This converted apartment block is a hidden gem.If you view it through google its seen in a pre renovation condition so not accurate.It is a mere 10 minute walk from the old town and 20 to the railway and bus station.Rooms are functional and clean,breakfast is supplied at 25pln and mini buffet style.Staff,all students as far as I could make out were also very helpful. The reception is manned 24hrs.We sould not hesitate to stay there again.
Comment from Hotel Management
Oct 18, 2017 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for staying with us and your feedback! I hope that your stay was enjoyable. We welcome you in future. Best Regards, Klaudia Gibała
3 out of 5
Recommended
for Everyone
by A verified traveler from Rural Ireland

On the boundary of the city.

Posted Oct 9, 2017
Cons: I feel there is room for improvement prior to guests arrival to make sure everything is functioning in the room.
Location: The hotel is located in a street with a tower. It is outside the old city however in a safe area. Great for shopping with the new multi-storey gallery
The factors for selecting this hotel were price & location & naturally you get what you pay for. Bonus points for accessibility to the train station & old town, constant hot water, an excellent shower, a room at the back (although currently there are road works so no trams & a dead end) & lift, however there were a few tiny 'things' missing in the overall scheme of rating this hotel. I arrived to no overhead lighting, a blocked shower, a multi-plug in view, no clean drinking glasses on a daily basis & no toilet roll holder in the bathroom. All these were easily rectified none the less. The young staff on the reception desk were friendly, helpful & smiled.
Comment from Hotel Management
Oct 13, 2017 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for staying with us. I am sorry for any inconveniance during your stay. Your feedback will help us to eliminate defects for the next guests. Best Regards. Klaudia Gibała
1 out of 5
by A verified traveler

We arrived it was not at all like the photos

Posted Sep 29, 2017
Pros: Nothing Leaving the hotel asap
Cons: All of it
Location: You should be done for trade description miles No were near square
We arrived the room was a disgrace towels thread bare bed on stilts stock in a corner the door fell off in my hand we asked for a change of room this was just the same plugs sockets hanging off the wall a disgrace We were told we couldn't have a refund we left staff disgrace mopping floor with dirty mop Never again would we book through you The pictures were fake no were near the square as advertised
Comment from Hotel Management
Oct 13, 2017 by Klaudia Gibała, Hotel Management
Dear Guest, Thank you for staying with us. I am sorry for any inconveniance during your stay. Your feedback will help us to eliminate defects for the next guests. Best Regards.