View from room

Reviews of Palace Catania | UNA Esperienze

4 out of 5
Palace Catania | UNA Esperienze
Via Etnea 218, Catania, CT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 630 out of 1006 reviews" "
Rating 8 - Good. 296 out of 1006 reviews" "
Rating 6 - Okay. 54 out of 1006 reviews" "
Rating 4 - Poor. 14 out of 1006 reviews" "
Rating 2 - Terrible. 12 out of 1006 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wendell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at a wonderful hotel. The location was great as was the view of Mt, Etna from the roof top restaurant. I would highly recommend.
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in the historic center of the city. Easily walkable to all of the important historic sites. it is on a very busy street so when your window is open, there is a lot of noise.
Stayed 3 nights in Mar 2024
Response from palacecataniaunaesperienze on Mar 21, 2024
Dear David,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right at the center of all actions
Stayed 2 nights in Mar 2024
Response from palacecataniaunaesperienze on Mar 10, 2024
Dear Terrence,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Hilary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with fantastic views to Etna. Easy walking to main centre of the city. Staff delightful and rooms stylish and clean.
Stayed 2 nights in Mar 2024
Response from palacecataniaunaesperienze on Mar 8, 2024
Dear Hilary,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Rose Jieh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located at the center of the shopping district. There are lots of restaurants around there.
Stayed 1 night in Feb 2024
Response from palacecataniaunaesperienze on Feb 27, 2024
Dear Rose,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Jacob

Stayed 4 nights in Feb 2024
Response from palacecataniaunaesperienze on Mar 21, 2024
Dear Jacob,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Qingyang

Stayed 1 night in Feb 2024
Response from palacecataniaunaesperienze on Mar 21, 2024
Dear Qingyang,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Marjorie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than price point (which is relative) and cleanliness which is not negotiable, the staff makes the difference at a hotel. This place is wonderful. Daesy at the front desk is especially helpful and pleasant. They all have great suggestions and are just warm and make you feel that they care about their guests. I highly recommend. The rooms are quiet and the streets are bustling with activities.
Stayed 1 night in Feb 2024
Response from palacecataniaunaesperienze on Feb 19, 2024
Dear Marjorie,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant and easy to chat with upon arrival. Our Italian is minimal and they were gracious working with the language barrier and spoke English very well. The hostess showed us to our room and then the rooftop bar for a complimentary Prosecco! The room was clean and spacious and our view was pleasant. We would definitely stay again.
Stayed 1 night in Feb 2024
Response from palacecataniaunaesperienze on Feb 16, 2024
Dear Heather,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

2/10 Terrible

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Never staying here again. Hot, no sleep, and flies. Contrary to the ammenities description, there is no A/C in the room (no cooling in the winter) so the room was ~25 C (78 F) and too hot for us to sleep comfortably. The staff advised us to open the window, resulting in ~50 flies entering the room. Se we got zero sleep and a lot of bug bites. Hopefully we don’t get sick. Adding insult to injury, we were offered a paltry $50 discount on our bill for these inconveniences, specifically in return for
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from palacecataniaunaesperienze on Dec 20, 2023
Dear Susan,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

6/10 Okay

Scott, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed several times here. Location, staff and room is great. BUT, this stay we found that the site apparently turns off the air at some point in the season, not considering at all it might still be warm. Our nice room was unbearable for the entire stay. Either sweat all night or open the patio door to invite biting insects in to attack you. Would stay here again, but only after inquiring if their air was operational.
Stayed 3 nights in Dec 2023
Response from palacecataniaunaesperienze on Dec 7, 2023
Dear Scott,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

8/10 Good

Robert

Stayed 2 nights in Oct 2023
Response from palacecataniaunaesperienze on Nov 29, 2023
Dear Robert,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

pue

Stayed 4 nights in Oct 2023
Response from palacecataniaunaesperienze on Nov 21, 2023
Dear Pue,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. We are thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

10/10 Excellent

Katherine

Stayed 2 nights in Oct 2023
Response from palacecataniaunaesperienze on Nov 21, 2023
Dear Katherine,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. We are thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

10/10 Excellent

James, Redmond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location on Via Etnea is very convenient for visiting all Catania sights.
Stayed 2 nights in Oct 2023
Response from palacecataniaunaesperienze on Oct 12, 2023
Dear James,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Giuseppe, Whitefish

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic day! Everybody in the staff from Valentina and the team at check in to Daniela and Rossella and Virgilio in the restaurants! . Amazing memories
Stayed 3 nights in Oct 2023
Response from palacecataniaunaesperienze on Oct 12, 2023
Dear Giuseppe,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Jeffrey

Stayed 2 nights in Oct 2023
Response from palacecataniaunaesperienze on Oct 12, 2023
Dear Jeffrey,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Michael, Woodmere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your best choice for lodging in Catania. Everything you need is right at hand.
Stayed 4 nights in Oct 2023
Response from palacecataniaunaesperienze on Oct 12, 2023
Dear Michael,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Diamond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on Via Etna. Staff very helpful and room with balcony view was beautiful!
Stayed 1 night in Sep 2023
Response from palacecataniaunaesperienze on Oct 5, 2023
Dear Diamond,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from palacecataniaunaesperienze on Oct 5, 2023
Dear Derek,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from palacecataniaunaesperienze on Sep 30, 2023
Dear Liam,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

8/10 Good

Tanya

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great hotel in city centre.
Stayed 1 night in Sep 2023
Response from palacecataniaunaesperienze on Sep 28, 2023
Dear Tanya,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Donald, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Lots of space and natural light. Great location walking distance to Catania Centrale station
Stayed 2 nights in Sep 2023
Response from palacecataniaunaesperienze on Sep 21, 2023
Dear Donald,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from palacecataniaunaesperienze on Sep 21, 2023
Dear katherine,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Giuseppina

Stayed 3 nights in Sep 2023
Response from palacecataniaunaesperienze on Oct 9, 2023
Gentile Giuseppina,La ringraziamo per l'apprezzamento condiviso.Ci auguriamo di poterLa avere nuovamente nostra gradita ospite in futuro.Cordiali saluti,Massimiliano TorreDirettorePalace Catania UNA Esperienze

10/10 Excellent

patricia, toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the nicest hotels we stayed in very spacious room great location and the staff were outstanding. The location was walkable to the piazza and of course shopping mall across the street was handy. The bed was firm and large and we had a small balcony. Valet parking is available the roof top patio was great
Response from palacecataniaunaesperienze on Sep 19, 2023
Dear Patricia,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Very central, close to all the main attractions and restaurants. Great views from our balcony to Mt Etna and the main road, Large comfortable room and the bathroom was clean and had everything you would need. Beautiful views from the rooftop bar and restaurant, breakfast buffet I could not fault and Rossella was very helpful Highly recommend it
Stayed 4 nights in Sep 2023
Response from palacecataniaunaesperienze on Sep 13, 2023
Dear Margarita,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. We are thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

10/10 Excellent

Alistair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome...superb roof bar
Stayed 2 nights in Sep 2023
Response from palacecataniaunaesperienze on Sep 13, 2023
Dear Alistair,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

6/10 Okay

zohar

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from palacecataniaunaesperienze on Sep 13, 2023
Dear Zohar,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great old city location
Stayed 2 nights in Sep 2023
Response from palacecataniaunaesperienze on Sep 13, 2023
Dear David,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

4/10 Poor

Gilat

Liked: Cleanliness
Disliked: Staff & service
Well located the Service could have been better
Stayed 2 nights in Sep 2023
Response from palacecataniaunaesperienze on Sep 28, 2023
Dear Gilat,we would first of all like to thank you for taking the time to write the review after your stay at our facility. we are very sorry to read such negative feedback that runs counter to the rest of the reviews of all our guests. if you had mentioned to us that something was not in line with your expectations, we certainly would have taken immediate action to resolve it. because your opinion is an opportunity for us to constantly improve, we have tried to get in touch with you unsuccessfully for clarification. Your satisfaction is extremely important to us. Thus we would be very pleased to have you as our guest again and in such a circumstance we would be pleased to provide you with a special treatment. I will be then glad to be contacted directly by you as I will take care of it myself. I look forward to reading from you soon. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

4/10 Poor

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware of billing problems
Room was nice as expected and location was great right on Main Street. We have stayed there before. This time we were double billed for our one night stay, immediately filed a complaint on their “complaint” site, referred me to the hotel manager for resolution and credit back. Still waiting to hear. This was three days ago. These kinds of transactional problems should be easily resolved in a short time.
Stayed 1 night in Sep 2023

10/10 Excellent

BIANCA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On our trip we stayed in 5 places and Palace Catania was definitely our favorite hotel. From before my stay, I had communicated with Rita from the hotel who was always very responsive and I was so happy to meet her in person as she was warm and friendly, making us feel comfortable from the start. The rooms are spacious, clean and have character! The continental breakfast was absolutely perfect offering the right assortment of breakfast goods to start our day off. Ornella arranges the displays and does such a beautiful job. Grazie! The rooftop of course is lovely and we enjoyed drinks there with a beautiful view of Catania. Overall the location is perfect - walkable to many key locations and super close to an assortment of great restaurants (2 min walk!) We will definitely return to Catania to stay at this hotel.
Stayed 3 nights in Aug 2023
Response from palacecataniaunaesperienze on Sep 9, 2023
Dear Bianca,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. We are thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i
Stayed 3 nights in Sep 2023
Response from palacecataniaunaesperienze on Sep 14, 2023
Dear Jack,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved everything about this property and would have stayed for a week. Rita and all staff was spectacular.
Response from palacecataniaunaesperienze on Sep 3, 2023
Dear Doug,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Barbara, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from palacecataniaunaesperienze on Sep 3, 2023
Gentile Barbara,La ringraziamo per l'apprezzamento condiviso.Ci auguriamo di poterLa avere nuovamente nostra gradita ospite in futuro.Cordiali saluti,Massimiliano TorreDirettorePalace Catania UNA Esperienze

10/10 Excellent

Jayran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good base location for visiting the surroundings. Nice hotel.
Stayed 2 nights in Aug 2023
Response from palacecataniaunaesperienze on Sep 3, 2023
Dear Jayran,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riccardo and the reception team made our stay very enjoyable. Willing to go the extra mile to help and make you feel at home. Riccardo’s knowledge of the local area is very impressive and he guided us to the local attractions and best restaurants, including floor 7 for breakfast over looking Mount Etna. Grazie mille to the UNA Palace Team!
Response from palacecataniaunaesperienze on Sep 3, 2023
Dear James,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

10/10 Excellent

carman

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern facility. Good size room. Very central. Excellent staff. Nice terrace. Gym is not really a gym however
Stayed 2 nights in Aug 2023
Response from palacecataniaunaesperienze on Aug 27, 2023
Dear Carman,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Ayesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, fresh clean and modern hotel room. Staff at the front desk were really friendly and helpful. Hotel is located in the best area in Catania, close to main sights and shopping and 20 minute walk to bus/train stations
Stayed 3 nights in Aug 2023
Response from palacecataniaunaesperienze on Aug 27, 2023
Dear Ayesha,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. We are thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

10/10 Excellent

Vija

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful rooftop view, excellent management and great breakfast and dining!
Stayed 6 nights in Aug 2023
Response from palacecataniaunaesperienze on Aug 22, 2023
Dear Vija,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. We are thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

10/10 Excellent

Priscilla Van de

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, best location, friendly people, great breakfast, public transport stops in front of your door. I would definitely come back here! We had a perfect getaway!
Stayed 3 nights in Aug 2023
Response from palacecataniaunaesperienze on Aug 18, 2023
Dear Priscilla,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

8/10 Good

Marek

Stayed 1 night in Aug 2023
Response from palacecataniaunaesperienze on Aug 15, 2023
Dear Marek,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

ANGELINA

Stayed 2 nights in Aug 2023
Response from palacecataniaunaesperienze on Aug 27, 2023
Dear Angelina,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great area with good shopping and green spaces all around.
Stayed 2 nights in Jul 2023
Response from palacecataniaunaesperienze on Aug 9, 2023
Dear Nancy,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Nice facilities. Clean. Helpful and friendly staff. A very welcome change from typical European hotels - spacious, modern/updated, lots of amenities (plenty of toiletries, slippers, mini bar, turndown service, air conditioning, valet, gym…). Rooftop restaurant has nice view of Mt. Etna. Great for afternoon or evening drinks/lunch/dinner.
Stayed 1 night in Jul 2023
Response from palacecataniaunaesperienze on Aug 1, 2023
Dear Mary,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. We are thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze

10/10 Excellent

Circe

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in heart of Catania.
Stayed 1 night in Jul 2023
Response from palacecataniaunaesperienze on Aug 1, 2023
Dear Circe,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Brian

Stayed 3 nights in Jul 2023
Response from palacecataniaunaesperienze on Jul 27, 2023
Dear Brian,we would like to thank you for taking the time to review our Palace Catania UNA Esperienze.We are very pleased to see that you had a great stay with us and that we managed to meet all your expectations.This is very rewarding and gives us an incentive to go on improving our services. We look forward to welcoming you here once again in the near future.SincerelyMassimiliano TorreGeneral ManagerPalace Catania UNA Esperienze

10/10 Excellent

Alessandro, Westland

Liked: Cleanliness
The staff both in the breakfast room and reception is excellent
Stayed 3 nights in Jul 2023
Response from palacecataniaunaesperienze on Jul 23, 2023
Dear Alessandro,thank you for taking the time to write a review following your recent stay with us at the Palace Catania UNA Esperienze. We are thrilled to read that you thoroughly enjoyed your stay and our location and hotel facilities were to your convenience. The team and I do sincerely appreciate your kind words and recommendations. Your comments also help us to monitor our services, providing first quality and safety. It will be an honour for all of us to host you again in the near future. Best regards Massimiliano Torre General Manager Palace Catania UNA Esperienze