Ratings based on 706 Verified Reviews

4.7 out of 5
91% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from new york

Lazy management

Posted Feb 25, 2018
Hair dryer and scale were broken. I made replacement request and they brought broken replacement. They didn’t even check it works or not. I needed call them for four times just ask replacement . This is supposed to be 5 stars hotel. very disappointing.
4 out of 5
for Everyone
by A verified traveler from turks and caicos

traditional hotel - great location

Posted Jan 29, 2018
Pros: location, staff, quality
Cons: maybe a few interior updates - modern touches, but thats according to taste
Location: on river, near old town, near to everything
very comfortable - probably the best hotel in town
5 out of 5
for Everyone
by A verified traveler from Atlanta, GA


Posted Jan 11, 2018
The hotel staff provided the best we have ever had!
3 out of 5
by A verified traveler from Seattle

Nice views, overpriced, and inconsistent service

Posted Dec 29, 2017
Mixed bag. Has some great views of the river and fortress. Accommodated our early check in. But front desk was inattentive to several requests and an early morning fire alarm woke us without explanation. Too expensive for what they offer. Would not return.
5 out of 5
for Everyone
by A verified traveler from west palm beach

Best Hotel in Salzburg

Posted Dec 23, 2017
Hotel Sacher is right off the bridge from the Christmas markets and main shopping areas. Also across from the fortresss and museums so it was the perfect location. The hotel itself is amazing! Old pictures of sound of music everywhere, multiple restaurants in all price ranges to suit you needs. We didn’t want to leave.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 21, 2017 on Hotels
5 out of 5
for Couples
by A verified traveler from west sussex..UK

Great hotel....great location

Posted Dec 19, 2017
Pros: Everything
Cons: Nothing
Location: Perfect.....walking distance to anywhere of interest
Red roses,champagne,duvet folded in shape of heart with rose petals arranged around it...unexpected for our wedding anniversary. View from our window was of river, castle, and old town. Perfect room in everyway. All the staff were friendly and helpful in everyway. Could not fault hotel in anyway. Best hotel we have ever stayed in on our travels over the years
5 out of 5
for Everyone
by A verified traveler from California

Posted Dec 1, 2017
The Hotel staff thrives in offering excellent service.
5 out of 5
by Drew

What a Hotel

Posted Nov 19, 2017 on Hotels
Incredible stay. Everything was perfect. Food, room, and location were absoultely perfect
5 out of 5
for Everyone
by A verified traveler

Charming Salzburg Hotel

Posted Oct 20, 2017
Pros: Charming, great service
Cons: The air conditioner in the rooms were having trouble while we were there.
The staff were amazing and very attentive to everything we could want.